Feedback – Review

Please share your review about our products and service.

As we think that every customer is a chance to improve our offers, we appreciate all your comments, positive or negative, thank you for the feedback.

For private messages please use the shop contact form.

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474 thoughts on “Feedback – Review

  • pamela

    I was very happy with your website, how easy and nice was to buy here, and I was absolutly in love with my contact lenses that I bought so many time to you, always the same ones, but one day you just change the colour, I mean, it is still green, but not the same green than before. I bought 3 pairs the last time, and they are now just in a closed box and I have not used them. And I have not bought again in your site anymore. Do you have again the same green that you had of Dueba Hidrocor Green? In the picture you have the same green than before but it is not that green, it is not real that picture. Thank you.

    • Kha

      I will never place any order again. False information about the products. I’ve ordered 14.20 diametre lenses and I received 14.50 diametre. Therefore they look so false. Plus I placed an order for a pair of lenses and after payment I’ve been told that it’s sold out and available only in 6 months, after I chose another pair, I saw that the original lenses that I wanted ARE IN STOCK.
      I made screenshots but I can’t upload them to give an evidence of what I said
      This company is not serious at all. I DON’T recommand it.

    • Customer Service Post author

      Dear customer,

      Thank you for your message​, but we are sorry, what you are saying is not correct.

      ​First, as you can see, your comment has been published.

      Our products are perfectly genuine contact lenses from Korea, and all our customers are satisfied with them, knowing that they are some of the best genuine products that anybody can find anywhere.

      ​Your contact lenses diameter is correct, 14.20mm, but it is written 14.50mm on the label because these products are sold in a country where 14.20mm contact lenses have not been approved by the local FDA. Anybody who knows about lenses diameter can understand this.

      ​Last, if instead of getting angry for no real reason, you had taken enough time to read out product pages, you would have seen that the products that you had bought are still not available, as clearly explained at the bottom of this page:

      ​Thank you again for your order and sorry for the inconvenience.


  • Paris

    I’ve been a customer for almost two years now and i absolutely love your service. Very fast shipping and great quality lenses. Thank you

    Sent from my iPhone

  • Le


    I received my order and everything is great! Thank you so much! The cases are cute and the free gift was a nice touch.



  • Caroline

    Dear Sir/Madam,

    I have already placed an order a long time ago and let me tell you how pleased I was.
    I will buy again and spread the word.


  • WendyNacho

    Yes I am really happy with korean lens! I have ordered lenses in the past and the service and lenses were amazing!

  • MAthiew

    I have thoroughly enjoyed every product I received. I really liked the site and how easy it was to use, and I loved how comfortable and pretty the lenses I ordered are. I recommend this company to others often, and I hope to get more products soon!
    Thank you for your wonderful products and customer service!

  • Jenny

    You guys are my favorite lens company ever! A fast, incredibly helpful team and the selection is amazing as well! I will 100% keep supporting this company and order my circle lenses ONLY from here!
    Thank you for everything!!

  • Moha

    I think that I tried most shops selling color lenses (online) in the world, and this one is the best for me, NEVER disappointed by products, delivery and customer service. Thank you for the great gifts also You can add more to my next order 🙂

  • Fayad

    Hey guys i wanted to say sorry because yesterday i just got a notification from my post office in my country that my package just arrived. I know i said i was going to dispute but i was worry cause i thought i was going to lose my money but now i would definitively do business with you in the near future… just as you said it might have taken two weeks to get here, i will send pictures of the lenses soon. You guys were very trustworthy since the beginning but sometimes i am very desperate once again my apologies and thank you for your service, i hope to hear from you soon

  • Thier

    Dear seller,lenses were daughter liked it very much !will order from you again. And thank you for presents

  • Rina

    Thank you so much for the free gifts, not expecting them! Delivery delayed as they redirected to pop station instead of allowing me to choose redelivery.

    After 5 days (i was too busy to collect from pop station), they transferred the package to the general post office on 22nd Dec. Upon calling them, they advised me to collect on 26th.

    Best regards and Happy New Year!

  • Ashley

    Hi there, I am very happy with my contact lenses 🙂 The favorites I have purchased from your shop are Vassen Cara Gold!

  • Jenny

    I am extremely happy with my lenses. Beautiful lenses, and great packaging, thank you for the free pen and case. I will always order here again, thank you! 🙂

  • jess

    hello friend , i am really happy by all your product i ordered , i am al ready to test product if you want send me
    thank you so much and best regards

  • Lulu

    I am very happy with the lenses purchased. They made an excellent addition to my Halloween costume. Thank you.

  • Desire

    I already ordered something from you and I was in love with the lenses and the small presents,this time it’s the same,cute presents and nice quality contacts, I will order again ♡

  • Beth

    Hello dear,, I have some products from your shop and I am really happy and in love with them. You have very confortable products and a lot of cute designs. Thanks again.

  • Diamond

    Good evening!
    I have to thank you so much for your product. I bought pair of grey lenses and they look absolutely perfect!! They are a bit bigger than my eye,but that is not really a problem. They also look so stunning and natural. I will send you photo with and without so you will see. I want to buy some more,maybe natural blue. Best lenses. Why to spend hundreds when you can buy better for less. Definitely worth of the money! I will write also feedback on internet if that is possible. I am very happy and satisfied! I have kawai kitty sheer gray.

  • Dave

    Hello! I’ve received my lens and I’m very happy with them! Even though my eyes are naturally brown, the blue really shows and makes my eyes look as pretty as I hoped. Thank you!

  • Desiree

    Thank you! I really appreciate the timely shipping updates and nice packaging. The lenses are just what I was looking for.

  • Mikchou

    I have had a relative buy some contact lenses from your store and they had a very good experience wearing your contact lenses and said they were very good quality. I have not bought anything from your store but I am definitely planning too.
    Have a great day ^~^

  • Pietro

    I was very happy with the website and the contacts. The contacts were wonderful, comfortable, price nicely and the shipping was fairly fast. Thank you for the extra little gifts in the package they were very cute! I look forward to purchasing again and telling my friends about your website!

  • Eve


    Thank you! I’m very pleased with your product. I was concerned about the late arrival, but it was only because the package needed a signature and I live in a non-contact dorm hall. Next time I will just give you guys a more reliable address. Thanks again!

    Sincerely a happy customer,

  • Cynthia

    Thank you so much for the brown choco contact lens. Your service is excellent and I will always buy contact lens from you, if you continue to have the dark brown choco lens.

    Thank you again

  • Bambam

    Hi! I recently received the “Geo flower blanket violet wfl-a71 violet contact lenses” as a gift and I am very happy with my lenses ! Thank you so much!!

  • Ramon

    Still happy with you guys, and am thinking of ordering soon. I do with you had a few of the more popular brands though!

  • Anonymous

    Hey! I’ve now received them
    Hey! I’ve now received them but i’m not happy with my purchase at all, the lenses did look so much darker on my eyes you can barely tell! They looked so much lighter and brighter on the photo on your website, and the girls eye was dark too same as mine!
    Please i want my money back! They do not look like i expected! Hope you can understand.

    • koreanlens

      Dear customer,
      Thank you for

      Dear customer,

      Thank you for your message.

      Customers who want to know how contact lenses will look on their eyes must check online blogs, because all the products that we sell can be seen on people having different eye color.

      ​We are sorry, and we also hope that you understand that asking a refund for products that you do not like is not only unacceptable, but it is also something that most people would not dare to do.

      Customers are warned to check their products before opening the vials, so we are sorry, but it is not possible to change any contact lenses that have already been tried. We have never and will never refund​ anybody in this situation, and we are sure that you also understand, that no shop in this world will accept to change contact lenses that customers have been wearing.

      Because we respect our customers we can only accept to change or refund contact lenses that have not been opened.

      ​Thank you again for your order.


  • Anonymous

    I am very happy with my
    I am very happy with my contact lenses, thank you! Your product was very easy to use and did nothing to my eyes after extended use, as some others have. As soon as I use my other lenses, I will most definitely order more as soon as possible!!

  • Anonymous

    Yes! i am in love with

    Yes! i am in love with the contacts i received! I really like the green and black pair i got, but the blue ones just look a little weird on me and they don’t blend well with my brown eyes. overall i do really like them! thank you!

  • Anonymous

    I thought shipping was going
    I thought shipping was going to be faster but took 2 weeks to get here but the product was perfect and I loved the extra souvenirs that you guys shipped with my order

  • Anonymous

    I already arrived my

    I already arrived my order but this is incomplete Your page said to buy 5 and get 3 free. I followed all the steps that you indicate, but in my package only 4 pairs of contact lenses arrived

    I hope you can explain the reason for my incomplete order. I hope they can send me the missing contacts lens.

    • koreanlens

      Dear customer,
      Thank you for

      Dear customer,

      Thank you for your message.

      ​We separate large orders to avoid customs and any other tax for our customers.

      Your second parcel tracking number is:

      Thank you again for your order.


  • Anonymous

    Hello, I am extremely
    Hello, I am extremely satisfied with both my purchases as the contact lenses I ordered (the dueba) look absolutely gorgeous on my eyes and are very comfortable furthermore the product arrived in under a week to the U.K., and the contact lenses also came with a contact lens case which is a bonus! I will continue to order from this website and recommend it to all my friends and family.

  • Anonymous

    I’m very happy thank you so
    I’m very happy thank you so much ! The packaging was fanomanal ! Beyond what I had expected 🙂 Thank you for the fast shipping and having outstanding customer service !

  • Anonymous

    I bought contacts from you
    I bought contacts from you and received them with nice gifts , still wearing them and they where gorgeous

  • Anonymous

    Just received the


    Just received the order.

    Thank you very much for the careful wrapping and cute hairband (it’s a hairband, right?).

    Please accept my sincere apologies for being impatient and nasty in the previous emails… I’m sorry.

    Will continue to shop at your website. Please have more interesting promotions.

    Thank you .