474 thoughts on “Feedback – Review Korean-Lens.com”
Melody Pax
Thanks again for the free gift, I will order again when these lenses expire.
kineri
Very happy with the products and service. 5 stars !
Magge
Delivery was delayed because of the virus and less planes available, but I finally got my order from a virus free country and I am very happy with the products.
Korean-Lens.com Customer Service Post author
Dear customer,
We are sorry, but even before you made an order, you had more questions that anybody ever asked in 10 years selling our products. And questions as basic as how to make an order on an online shop ! We replied to all your messages from the start. Then you tried many times to make an order and you were finally able to make one (how complicated?) after getting helped by our customer service, but of course your order was made with an incorrect Email address, because you were not able to type the correct Email in the form.
Then as you were happy to receive your order and our products, you made a review without asking us if we wanted one, and if we could offer you a gift, as you should have done. Anyway, happy with your review, we decided to offer you a free contact lens pair, but how crazy we were to tell you that we always choose the free pair for people who make review ! How unacceptable it is for you that people give you a gift that you didn’t even deserve because it was not promised to you ! We are so sorry to know that a gift is not enough for you, but that you want a special gift of your choice !
You are a liar to tell that we ignored you, as we have spent more time replying to your very useful and smart message than with anybody else ! And in case you still cannot understand, even if it has clearly been explained to you, we do not reply directly on Facebook and it is a subcontractor who has to send customers to our customer service. But no, again, you decided that we must reply to you on Facebook and then complained again and again. You lied again when saying that you were banned from posting on Facebook, the subcontractor just explained you so many times that you must contact the customer service and stop sending your messages to them.
The only thing that is true is that you apologized, because you clearly knew that you were making problems from the start, thank you for your kind understanding of your own personality ! So we are very sorry, but at the end, we have enough with you, if you do not want your free contact lenses just tell us, and we will send them to someone else who is able to appreciate a $19.90 gift.
Thank you again for your order and sorry for the inconvenience but we are happy that you finally know yourself well, even if we never treated you of anything !
The technical support of the site ignored me, the order was not tracked for a long time, I had to constantly write on Facebook in order to think at least some information. I checked the tracking every day, it didn’t move, and as soon as I posted on Facebook again, God, miraculously suddenly some magic began to be traced. The attitude is disgusting, I constantly apologized and felt guilty FOR MY ORDER. Technical support is ignoring, I was banned from posting on Facebook, what should I do? In the end, when I did a review of the lenses, they did not tell me that it was not me who chose the lenses as a gift, and they again ignored me, then I came across rudeness from the Facebook group, in the end I was to blame for everything, and I’m bad. Cool, Thank you, I’m very glad that they treated me like a piece of shit.
Lili
Thank you sooooo very much!!! You Rock!! Have a wonderful day!!!
Carole
Great packaging, fast delivery, I will definitively order again !
Patcha
Thank you, I have received my parcel, great products and nice gifts 🙂
Korean-Lens.com Customer Service Post author
Dear customer,
Thank you for your message, but we are sorry, what you are saying is not correct.
First, as you can see, your comment has been published.
Our products are perfectly genuine contact lenses from Korea, and all our customers are satisfied with them, knowing that they are some of the best genuine products that anybody can find anywhere.
Your contact lenses diameter is correct, 14.20mm, but it is written 14.50mm on the label because these products are sold in a country where 14.20mm contact lenses have not been approved by the local FDA. Anybody who knows about lenses diameter can understand this.
Last, if instead of getting angry for no real reason, you had taken enough time to read out product pages, you would have seen that the products that you had bought are still not available, as clearly explained at the bottom of this page: https://www.korean-lens.com/product/geo-angel-define-black-an-101-black-color-lens/ OUT OF STOCK, PRE-ORDER ONLY
Thank you again for your order and sorry for the inconvenience.
Sincerely, https://www.Korean-Lens.com
Kha
I will never place any order again. False information about the products. I’ve ordered 14.20 diametre lenses and I received 14.50 diametre. Therefore they look so false. Plus I placed an order for a pair of lenses and after payment I’ve been told that it’s sold out and available only in 6 months, after I chose another pair, I saw that the original lenses that I wanted ARE IN STOCK. I made screenshots but I can’t upload them to give an evidence of what I said This company is not serious at all. I DON’T recommand it.
Kiana
STILL THE GREATEST CONTACT LENS STORE FOR ME ! Thanks for all the gifts <3
Germana
I am very happy with the lenses’s quality and the shipping was unique!
Rosa
Hello,
I received lenses from your store a while ago and have been very happy with them.
The price is good and so are the lenses ofcourse and you have a wide variety of lenses to choose from which is nice.
Thank you for the service!
Kind regards,
Rosa
pamela
I was very happy with your website, how easy and nice was to buy here, and I was absolutly in love with my contact lenses that I bought so many time to you, always the same ones, but one day you just change the colour, I mean, it is still green, but not the same green than before. I bought 3 pairs the last time, and they are now just in a closed box and I have not used them. And I have not bought again in your site anymore. Do you have again the same green that you had of Dueba Hidrocor Green? In the picture you have the same green than before but it is not that green, it is not real that picture. Thank you.
Paris
I’ve been a customer for almost two years now and i absolutely love your service. Very fast shipping and great quality lenses. Thank you
Sent from my iPhone
Le
Hi!
I received my order and everything is great! Thank you so much! The cases are cute and the free gift was a nice touch.
Best,
Le
Cailey S
Love my contacts!!! Will always order from y’all!
Cailey S
I have been satisfied with my orders. Items always arrive and are always exactly what I order.
Caroline
Dear Sir/Madam,
I have already placed an order a long time ago and let me tell you how pleased I was. I will buy again and spread the word. Regards,
Caroline
WendyNacho
Yes I am really happy with korean lens! I have ordered lenses in the past and the service and lenses were amazing!
MAthiew
I have thoroughly enjoyed every product I received. I really liked the site and how easy it was to use, and I loved how comfortable and pretty the lenses I ordered are. I recommend this company to others often, and I hope to get more products soon! Thank you for your wonderful products and customer service!
Jenny
Dear You guys are my favorite lens company ever! A fast, incredibly helpful team and the selection is amazing as well! I will 100% keep supporting this company and order my circle lenses ONLY from here! Thank you for everything!!
nataly
I am very happy with The lenses, i love them! I really love your products!
Moha
I think that I tried most shops selling color lenses (online) in the world, and this one is the best for me, NEVER disappointed by products, delivery and customer service. Thank you for the great gifts also You can add more to my next order 🙂
Fayad
Hey guys i wanted to say sorry because yesterday i just got a notification from my post office in my country that my package just arrived. I know i said i was going to dispute but i was worry cause i thought i was going to lose my money but now i would definitively do business with you in the near future… just as you said it might have taken two weeks to get here, i will send pictures of the lenses soon. You guys were very trustworthy since the beginning but sometimes i am very desperate once again my apologies and thank you for your service, i hope to hear from you soon
Mum
Very good quality contact lenses, you are now my favorite shop !
Thier
Dear seller,lenses were awesome.my daughter liked it very much !will order from you again. And thank you for presents
Riana
Very happy with the customer service and the products, I will come again !
Syna
Thank you, I really like my beautiful lenses !
Rina
Thank you so much for the free gifts, not expecting them! Delivery delayed as they redirected to pop station instead of allowing me to choose redelivery.
After 5 days (i was too busy to collect from pop station), they transferred the package to the general post office on 22nd Dec. Upon calling them, they advised me to collect on 26th.
Best regards and Happy New Year! Rina Singapore
Ashley
Hi there, I am very happy with my contact lenses 🙂 The favorites I have purchased from your shop are Vassen Cara Gold!
Karolina
Thank you very much i got today my Lenses ?merry Christmas and Happy new year ?
Jenny
I am extremely happy with my lenses. Beautiful lenses, and great packaging, thank you for the free pen and case. I will always order here again, thank you! 🙂
jess
hello friend , i am really happy by all your product i ordered , i am al ready to test product if you want send me thank you so much and best regards
Collen
Thank you, order received quickly.
Lulu
I am very happy with the lenses purchased. They made an excellent addition to my Halloween costume. Thank you.
Desire
I already ordered something from you and I was in love with the lenses and the small presents,this time it’s the same,cute presents and nice quality contacts, I will order again ♡
Beth
Hello dear,, I have some products from your shop and I am really happy and in love with them. You have very confortable products and a lot of cute designs. Thanks again.
Diamond
Good evening! I have to thank you so much for your product. I bought pair of grey lenses and they look absolutely perfect!! They are a bit bigger than my eye,but that is not really a problem. They also look so stunning and natural. I will send you photo with and without so you will see. I want to buy some more,maybe natural blue. Best lenses. Why to spend hundreds when you can buy better for less. Definitely worth of the money! I will write also feedback on internet if that is possible. I am very happy and satisfied! I have kawai kitty sheer gray.
Dave
Hello! I’ve received my lens and I’m very happy with them! Even though my eyes are naturally brown, the blue really shows and makes my eyes look as pretty as I hoped. Thank you! I bought VASSEN HANABI BLUE
Desiree
Thank you! I really appreciate the timely shipping updates and nice packaging. The lenses are just what I was looking for.
Mikchou
I have had a relative buy some contact lenses from your store and they had a very good experience wearing your contact lenses and said they were very good quality. I have not bought anything from your store but I am definitely planning too. Have a great day ^~^
Pietro
I was very happy with the website and the contacts. The contacts were wonderful, comfortable, price nicely and the shipping was fairly fast. Thank you for the extra little gifts in the package they were very cute! I look forward to purchasing again and telling my friends about your website!
Eve
Hello,
Thank you! I’m very pleased with your product. I was concerned about the late arrival, but it was only because the package needed a signature and I live in a non-contact dorm hall. Next time I will just give you guys a more reliable address. Thanks again!
Sincerely a happy customer,
Cynthia
Thank you so much for the brown choco contact lens. Your service is excellent and I will always buy contact lens from you, if you continue to have the dark brown choco lens.
Thank you again
Celine
I’m happy with my contact lenses
Antoine
Hello I have received my items. I am satisfied and happy 🙂
Cynthia
I got my contact lenses! Thank you! they were all great! 😀
Bambam
Hi! I recently received the “Geo flower blanket violet wfl-a71 violet contact lenses” as a gift and I am very happy with my lenses ! Thank you so much!!
Ramon
Still happy with you guys, and am thinking of ordering soon. I do with you had a few of the more popular brands though!
Anastasia
Thank you, great shop, great produits and incredible gifts !!!
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
Customers who want to know how contact lenses will look on their eyes must check online blogs, because all the products that we sell can be seen on people having different eye color.
We are sorry, and we also hope that you understand that asking a refund for products that you do not like is not only unacceptable, but it is also something that most people would not dare to do.
Customers are warned to check their products before opening the vials, so we are sorry, but it is not possible to change any contact lenses that have already been tried. We have never and will never refund anybody in this situation, and we are sure that you also understand, that no shop in this world will accept to change contact lenses that customers have been wearing.
Because we respect our customers we can only accept to change or refund contact lenses that have not been opened.
Hey! I’ve now received them Hey! I’ve now received them but i’m not happy with my purchase at all, the lenses did look so much darker on my eyes you can barely tell! They looked so much lighter and brighter on the photo on your website, and the girls eye was dark too same as mine! Please i want my money back! They do not look like i expected! Hope you can understand.
Anonymous
I am very happy with my I am very happy with my contact lenses, thank you! Your product was very easy to use and did nothing to my eyes after extended use, as some others have. As soon as I use my other lenses, I will most definitely order more as soon as possible!!
Anonymous
I absolutely love your I absolutely love your contact lenses! Can’t wait to buy more!!!!
Anonymous
Hello, Yes! i am in love with Hello, Yes! i am in love with the contacts i received! I really like the green and black pair i got, but the blue ones just look a little weird on me and they don’t blend well with my brown eyes. overall i do really like them! thank you!
Anonymous
I thought shipping was going I thought shipping was going to be faster but took 2 weeks to get here but the product was perfect and I loved the extra souvenirs that you guys shipped with my order
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
We separate large orders to avoid customs and any other tax for our customers.
Your second parcel tracking number is: xxxxxxxxxxxxx
Hello, I already arrived my Hello, I already arrived my order but this is incomplete Your page said to buy 5 and get 3 free. I followed all the steps that you indicate, but in my package only 4 pairs of contact lenses arrived
I hope you can explain the reason for my incomplete order. I hope they can send me the missing contacts lens.
Anonymous
got them yesterday! they look got them yesterday! they look amazing 🙂
Anonymous
Sono arrivate !!! Grazie Sono arrivate !!! Grazie mille !!!
Anonymous
Hello, I am extremely Hello, I am extremely satisfied with both my purchases as the contact lenses I ordered (the dueba) look absolutely gorgeous on my eyes and are very comfortable furthermore the product arrived in under a week to the U.K., and the contact lenses also came with a contact lens case which is a bonus! I will continue to order from this website and recommend it to all my friends and family.
Anonymous
I’m very happy thank you so I’m very happy thank you so much ! The packaging was fanomanal ! Beyond what I had expected 🙂 Thank you for the fast shipping and having outstanding customer service !
Anonymous
I bought contacts from you I bought contacts from you and received them with nice gifts , still wearing them and they where gorgeous
Anonymous
Hi, Just received the Hi,
Just received the order.
Thank you very much for the careful wrapping and cute hairband (it’s a hairband, right?).
Please accept my sincere apologies for being impatient and nasty in the previous emails… I’m sorry.
Will continue to shop at your website. Please have more interesting promotions.
Thank you . Veronica
Anonymous
I am extremely happy with my I am extremely happy with my lens purchase from you guys. The quality and shipping time was perfect. Will buy again and again!
Anonymous
I’ve been very satisfied with I’ve been very satisfied with the lenses I got! The shipping was very fast and excellent too. Will definitely order again
Anonymous
I recieved my pair of free I recieved my pair of free pair of contacts len from doing the reviews. and I am so very happy!!! wish I get to win another pair thats brown. The mini vivians gray you sent me were so nice. Absolutely best website ever.
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
These contact lenses won’t be sold by the manufacturer for 6 months at least, but we recommend you these similar lenses:
BUY 2 GET 1 FREE: buy 2 items of any kind and choose 1 free product (any price but not higher price than any of the 2 items that you buy). Copy the link to your free item in the “Comment box’ that you will see during checkout.
Are these ones available? I’m Are these ones available? I’m so interested. If not, can they be available someway? https://Korean-Lens.com
Anonymous
I loovveee my contacta there I loovveee my contacta there so pretty an natural looking. Ill definitely be buying from you again thank you for the fast delivery also
Anonymous
Hello! Days ago I was sad and Hello!
Days ago I was sad and disappointed that I received a product that i didn’t like after many good purchases made with you. But this week I received the product again for free. You have always been my first choice for choosing my glasses. I hope that I can always count on you, always write very well and make reviews about your products in my blog.
Have a good day
Anonymous
My order arrived today, it My order arrived today, it took a little bit, but it was worth the wait. I will definitely shop again in the store, and I will recommend it. Thank you for the gifts! Loved it!
Anonymous
I already received some I already received some products long time ago, I’m waiting to better weather to can rock some new lenses this year
Anonymous
Hello I received all my Hello I received all my lenses in good condition and I’m very happy with them. I would definitely buy again.
Anonymous
I have receive my order ! I have receive my order ! Thanks a lot I am in love with it ! I made a short review, in french on my Instagram Account ! (https://korean-lens.com) Hope my friends will buy your products !
Thanks again for all ! Xoxo, Dounia
Anonymous
Hi! Thank you! The contact Hi!
Thank you! The contact lens are great!
Rory
Anonymous
I have bought several contact I have bought several contact lenses from your store, I have always been satisfied. Thank you!
Anonymous
I really enjoy your lenses I really enjoy your lenses
Anonymous
I’ve been quite content with I’ve been quite content with the products, they look amazing! 🙂
Anonymous
I would like to say that I’ve I would like to say that I’ve ordered a couple of times from you now and I’m very satisfied. I love the way you pack and send my items and the cute extra gifts. I’ve never had any problems with the lenses.
Anonymous
I’m very happy with the I’m very happy with the purchases I received when I last ordered, this place is amazing amd awesome! Thank you!
Anonymous
I purchased a pair of grey I purchased a pair of grey lenses some time ago. And I loved them! They were awesome. Hope you’ll send some lenses to try or some freebies! Thanks!
Anonymous
I’m very happy with the I’m very happy with the store. That was the first time I buy circle lens online and I love the service, my package was in perfect condition and I love the cute case they gave me. I hope I can buy again very soon
Anonymous
Hi, Thank you so much for Hi,
Thank you so much for your excellent service. That’s why i read so many good comments on the internet about your shopping website.
Best regards, Hong Trang Tran.
Anonymous
thank u for my contacts and thank u for my contacts and earrings gift. Will definitely be ordering from your site again!
Anonymous
Hello, I received your Hello,
I received your products and I am so happy with them, very comfortable and good quality circle lenses. I really love your products! Thank you for all.
Have a nice day, Leticia.
Anonymous
I am very happy of all my I am very happy of all my order in this store thank you so much
Anonymous
Hello korean lens everything Hello korean lens everything was perfect with the lenses very fast shipping good lenses thank you for your gifts greece send you greetings
Anonymous
Hello Retailer. It’s not Hello Retailer.
It’s not myself who has had products off you but my partner who has a tendency to use my details when she uses my bank card. She’s very happy with your products and likes them very much however lately we havent purchased any lenses for various reasons. We hope to continue doing business with you in the future as your products are top quality and your selection is fantastic.
Regards
Andy
Anonymous
Yes I am very satisfied with Yes I am very satisfied with your products and will be ordering more after the new year Thank you
Anonymous
Hello, i am very happy with Hello,
i am very happy with the contact lens i got from you! I actually would love to get more products from you!
Anonymous
I have recently received 3 I have recently received 3 pairs of contact lenses from you, and I am beyond pleased with them 🙂
Anonymous
I am extremely happy with I am extremely happy with every product I have received from the store. I always buy from this shop
Anonymous
Hello!!! I have already Hello!!! I have already received some lenses from your store It’s really lovely, you just made me happy 🙂 And I also appreciate your little presents for me like a cute pen and cases And thank you for the fastest delivery!
Maria 🙂
Anonymous
I’m very happy with your I’m very happy with your store!!! I bought from you countless times and everything was always perfect 🙂 thank you for that
Anonymous
Very happy with the products, Very happy with the products, I will be ordering more soon once I can decide..
Anonymous
So far I have bought three So far I have bought three pairs of lenses from your store and received a free pair as well, and I can’t thank you enough! I love them! You have great selection. I would like to see a few more opaque lenses, especially for people with dark eyes. Thank you again! -Alex
Anonymous
I want to thank you for your I want to thank you for your beautiful lenses, one of the best sites on the web, I will always buy from you because you are very fast and very qualify. Have a nice day!
Anonymous
Hi! Thank you! I’m very Hi! Thank you! I’m very satisfied about your lenses,they are one of my favorite! I often wear them without problems!
Have a nice day! Sas’ke
Anonymous
Hello I have been very Hello I have been very satisfied with every item I had get from you guys thank you, my only complain it would be that, the page never let me introduce the code for the promotion
Anonymous
I receveid your lens more I receveid your lens more times and they are the best. I have bought before from other lens-sites but no one compares to You. I am very happy with your services. Thank you
Anonymous
I recently bought a pair of I recently bought a pair of lenses and they came earlier than I expected, which is great. The quality was amazing and they were really comfortable to wear. I suggest Korean Lens to all my friends!
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
We have checked and all the orders that you made were in USA within few days and all delivered few days later. We are sorry but we are not responsible for USPS delays, we always send orders the same day or day after we receive payment, then delay can be caused by USA customs or USPS (but we usually do not face any customs delay because all our parcels are sent declared as “GIFT”).
As you can easily know by checking your tracking number, your latest order has been shipped on October 24, 2016 and is in USA since November 1, 2016.
November 1, 2016 , 12:55 am Processed Through Facility ISC LOS ANGELES CA (USPS)
I have bought lens from this I have bought lens from this website for years because of the good deals and fast delivery time. But I noticed every shipment I place, the delivery takes longer and longer. It used to take 1-2 weeks but this time I’ve been waiting almost a month and I still haven’t received my lenses. Is there a new shipping method? I know shipping is free and I’m thankful for that but why put 5-10 days if that’s not the case anymore?
Anonymous
Thank you guys and I’m Thank you guys and I’m counting on your service for all my need.
Anonymous
I bought from your store long I bought from your store long time ago! but I was pretty satisfied!
Anonymous
Hi dear! I haven’t ordered Hi dear! I haven’t ordered lenses from your website yet, but I’ve got lenses from your store which my friend gave me and I really enjoyed wearing them! I don’t know what the name was, but those were grey and I loved how the color covered my dark, brown eyes. I’m sure I’ll order lenses from your website when I’m going to need them for my next cosplay!
Lots of love, Laura
Anonymous
Yeah!,yeah!,are beautiful!,I Yeah!,yeah!,are beautiful!,I love it!,muuuuuuacks,you are the best!,thanks for the gif,welcome!
Anonymous
I have received all the I have received all the products I ordered from your site in great condition and I’m truly satisfied with your products. Hope you will add a new brand in your contact lens solutions range – DUNA No Rub ONe Solution because this is a really good brand.
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
Even if customers are responsible for the products that they buy, we accept to change any contact lenses that have not been opened yet.
Please return any products that you haven’t tried and we will contact you when we receive your parcel.
Of course, as anybody can guess, it will never be possible to return any contact lenses that have been tried on someone eyes.
Also, as it is the first time that you make an order on our store, it is not possible to repeat that you bought some lenses that were better before.
I purchased 3 pairs of I purchased 3 pairs of contact lenses 2 hazel 1 green and not one of them change my eye colour. I have written to you before and I expect you to get back to me with a solution because I did spend $60 hoping to get a different look in the colour of my eyes. I have purchased from you before and they were magnificent. These one’s may be faulty but i would like you to do something about it as soon as possible.
anna
Anonymous
Muchas gracias por todo, ha Muchas gracias por todo, ha llegado en el tiempo previsto y con sorpresas incluidas, no dudaré en volver a comprar
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
Contact lenses look different on each person, so it is always better to check some blogs that can be found online, to find someone with the same eye color.
It is the only way for customers to know how contact lenses will look on their eyes, as we cannot publish photos that have not been given to us.
We are sorry if our team has forgot your cute case and we are sending you today 2 different free cute cases.
I ordered three different I ordered three different lenses, however I was only really satisfied with one and partiallt satisfied with another. I got red ones, blue ones and pink ones. I have dark dark brown eyes and the red showed up rather ok. The pink was very dull and just made ny eyes look like a lighter brown. The only one I was not satisfied with at all was the blue, the blue just made my eyes look like black pits, which is definitely not what I was going for. I would seriously recommend having pictures of your products on dark vs light colored eyes. I was glad to know that these go in easily and come out when wanted too. I entered the promocode for the cute case and got a pen instead. I really wanted the case. Overall, my experience was about a 3/5.
Anonymous
Hi yes I bought 3 times from Hi yes I bought 3 times from your site and always got the packages in time, I’m planning to buy more soon and review them on my blog!
Anonymous
Hello I am very satisfied Hello I am very satisfied with the eye lenses that I have purchased before!
Anonymous
Hi there! I am happy to do Hi there! I am happy to do business with you guys. I’ve had a couple different accounts with you, and have gotten lenses from you guys several times with no problems at all! The lenses always arrive in good time, and are packaged very well. Thank you very much!
Anonymous
I haven’t found another store I haven’t found another store online which provides quality lenses at such a cheap rate. You have no idea how much easier it has made my life . Yes , I am very happy with your products and I plan to remain a customer .
Anonymous
Yes i ordered 2 and received, Yes i ordered 2 and received, I still didn’t try mine but my sister did and she’s really happy with it I really appreciate to shop from you and like the way u ship it it took more time for Canada for example but it’s ok thank u for everything:)
Anonymous
I’ve always been happy with I’ve always been happy with every purchase from your store.
Anonymous
I’m very happy with my I’m very happy with my purchases. Especially the geo gray and violet lenses, they’re gorgeous. I’m also happy that the delivery has been much quicker along with the customer service. The deals are also fantastic and it’s good to find a trustworthy company. Thanks
Anonymous
I am very happy and satisfied I am very happy and satisfied with my purchase of the lenses thank you!
Anonymous
I am very satisfied with my I am very satisfied with my purchase. I loved the free gifts that came with my lenses. Thank you!
Anonymous
Dear Korean-Lens, I’m really Dear Korean-Lens,
I’m really happy with your store and I’ll continue being a client!
Keep up with the good service!
Sincerely,
rinny-work
Anonymous
Very happy! Timely delivery – Very happy! Timely delivery – Great purchase!
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
We are very sorry about this problem and will send you a free lens with your next order.
Please type “FIXIT” in the “Comment box” the next time when you make an order and we will add to your parcel 1 of the defective lens.
Thank you again for your orders and sorry for the inconvenience.
Hello! I am happy, I have had Hello! I am happy, I have had many pairs of lenses off you now.
I have a problem with just one pair though – I have had the exact same pair once before so this is my second pair of them. These are noticeably thicker than my last pair (which ripped so I need new ones) and I can feel the thickness on my eyes. It feels like two lenses stuck together but is only one. It is very uncomfortable and I cannot wear them as it makes my eyes sore 🙁
All of my other pairs have been great – around ten pairs I tell my friends to come to this site all the time and I also buy off you to give to my friends as gifts
Anonymous
Thank you. I’m very happy Thank you. I’m very happy with my lenses and it is exactly what I expected
Anonymous
Hi! Thank you for the stuff Hi! Thank you for the stuff yall gave me and just found out about this website on Yahoo haha but i think its pretty Great! And sure that i’ll find everything i need here thank you again. And i’ll make sure if i need any help i will tell ask y’all have a since evening. 🙂
Anonymous
Hello Korean-Lens.com I Hello Korean-Lens.com
I received my products and they arrived in perfect conditions LOVE THEM!!!
I will definitely continue buying with you guys
Best regards
Adriana
Anonymous
Good Afternoon, I ordered Good Afternoon,
I ordered some products a while back and have been extremely happy with them. I’m waiting on a few other things and I may order again. Thank you for asking!
I look forward to doing future business with you again.
Anonymous
I need to tell you that I’m I need to tell you that I’m pretty satisfied with your products <3
Anonymous
Hello, I am sorry but the Hello, I am sorry but the colour was so dark not the same in pic Otherwise shipping is fast and I loved the gifts !!!
Anonymous
I am happy with all the eye I am happy with all the eye lenses as well as the free cases and pens!!! I love it and will continue to support you !!!! Thank you for great customer service!!
Anonymous
I’m happy with your product. I’m happy with your product. But I would love to see more customer photos of the lenses.
I also wanted to tell you that I would like to work together with you. Not just as a cosplayer/streamer but also as a youtuber. I make costume tutorials with two friends of mine and I think we can help you promote your store.
Kind regards,
Sanne
Anonymous
Thank you so much! Your Thank you so much! Your product made me very happy!
Anonymous
The contact lenses are The contact lenses are gorgeous many thanks again!
Anonymous
I am super happy with my I am super happy with my products!
Thank you very much, Catarina
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
You order has not been made with this Email address, so please send us a private message if you want that we investigate more.
Pictures on our websites are made by our team or sometimes by our customers, so they are correct.
We are sorry but color lenses look different on different eyes, so customers need to check different blogs before ordering, to know how contact lenses will look on their own eyes.
I’m sorry but I am not happy I’m sorry but I am not happy with the contacts at all! =(. They don’t look anything like they do on your website! I have brown eyes so I look on other websites to see if they covered brown eyes. I decided to just take your website’s word for it. Unfortunately , I was wrong. They show next to zero difference in my brown eye color. However, I was very pleased in how fast they arrived! =)
Anonymous
I am always satisfied with my I am always satisfied with my contacts, so great !!!
Anonymous
I have bought and i love it, I have bought and i love it, thank you very much! 5 out of 5 stars!
Anonymous
Hi, I am very happy with the Hi, I am very happy with the pair of contact lenses that i bought! 🙂 They are look better than i was expecting them to, everyone tells me they are very pretty. I also really like that you get a gift with every buy. Also the shipping was not slow. I will very probably buy my next pair at your store in the future.
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
Your tracking number can be found in your account since the day your order has been sent, exactly as explained in every message that we have sent you:
RR165791782TH
A message with your tracking number was also sent, but if you haven’t added our Email address to your contacts list as also requested, you might not have received it.
Hello again please i would Hello again please i would like to receive my tracking number as soon as possible last email from you said that it ll take 3 days but nothing …
Anonymous
Hello I have receieved lots Hello
I have receieved lots of contacts from you and i’m really happy! They are comfortable, the colors are nice and I would recommend you to a friend 🙂
Best wishs
Nina
Anonymous
I wanted to write a message I wanted to write a message to let you know how happy I was to recieve my contacts. The package was cute, the earrings, everything was awesome. You guys are so great!!! I will definitely be buying all of my contacts from. You in the future! Thank you again! -Alex
Anonymous
I have received them and I I have received them and I really love them. I will buy some more for sure. Thank you
Anonymous
I received my order earlier I received my order earlier today and all of the lenses are absolutely wonderful! I made a detailed review including photos and posted it to my new cosplay blog. Included is the link to my review.
We are sorry if you haven’t received our message, but please check your Spam folder, as Hotmail webmail is always a problem.
Our bank needed a document to accept your payment but it has now been accepted and we will send your order tomorrow.
Your tracking number will be in your account within 2 days, so please check it if you do not get our message again.
BUY 2 GET 1 FREE: buy 2 items of any kind and choose 1 free product (any price but not higher price than any of the 2 items that you buy). Copy the link to your free item in the “Comment box’ that you will see during checkout.
the lenses are great, very the lenses are great, very high quality, thank you!
Nidata10
Hello i order lens 05/07/2016 Hello i order lens 05/07/2016 and when im checking on my account “order” i can see it still pending can i know if im lenses have been send and i already sent email to contact u but no answer from ur side
Anonymous
I did receive a product from I did receive a product from your store and it was DUEBA HIDROCOR CRYSTAL GREY contact lenses and I am very happy and satisfied! The contacts look very nice and natural. Thank you for the cute gifts and the fast shipping!
Anonymous
Hello, I get me the lens Hello, I get me the lens circle a few weeks ago everything perfect! nun
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
Sorry but you haven’t received our Email very late, but you replied very late, 2 days after you had received our Email. There was no misunderstanding, everything is perfectly clear on out store.
The only reason why customers can get a free pair is that we send the 3 pairs in the same parcel, or we would have to pay shipping twice.
But because it seems that you really want a free pair with your new order, we can propose you to review our store, so if you are interested, please follow these steps, we will wait 24 hours before we cancel your new order. Please do not discuss what is asked below, or we prefer to cancel your new order, just do what is requested if you want a free pair.
What to do if you want free contact lenses ?
NOW: – LIKE or SHARE this page: https://www.facebook.com/KoreanLensCom – Make 3 blog pages (Blogger, Tumblr, Facebook) and a Youtube video with 10 photos from our store to announce your future review. Title of your video and blog: KOREAN-LENS.COM REVIEW – Send us the links to the blogs and video that you have created on: https://www.youtube.com/upload https://www.blogger.com https://www.tumblr.com/new/blog https://www.facebook.com/pages/create – Share your links on Facebook, Twitter or any forum.
WHEN YOU RECEIVE YOUR CONTACT LENSES: Publish your review and send us the links.
If we receive the 4 requested links we will send your second orders with a free pair, otherwise we will cancel this second order.
I need to cancel the second I need to cancel the second order because there was a misunderstanding . I wanted to get the special buy 2 get one free , but I was told I cannot . I was also going to post a review as well . Please let me know how I can receive a full refund for the 2nd order
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
We are sorry but customers can request a free pair only when 2 pairs are purchased within the same order. As your first order has already been sent, it is no more possible to get a free pair for this former order.
We have received your new order, but you have made an order of 1 pair only, so you can get a free pair if you buy a second pair now. If you are interested please make a new order now and copy in the “Comment box” the link to your free pair.
I wan to order another pair I wan to order another pair to get one free ! Is that at all possible
Anonymous
Hi I received my items I even Hi
I received my items I even intend to do a review of the contacts when I’ll have time. They are amazing
Have a good day!
Anonymous
I am happy with the products I am happy with the products and would like more lenses.
Anonymous
I am very happy with the eye I am very happy with the eye lenses!! Thank you you are the best !!!
Anonymous on Korean-Lens.com
I got my contact lenses I got my contact lenses today! I’m so happy they are all pretty! Thank you guys! More powers!
Anonymous
Thanks so much for the order Thanks so much for the order i’m so happy
Anonymous
Thankyou for your Thankyou for your thoughtfulness as for now i just want the one i bought(mini nobluk in grey 14 diameter). And i am pleased to see that customers satisfaction is your first concern. It gives me a positive feeling. Looking forward for more businesses with you!
Alisha.
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
We care our customers even if they made only 1 order like you, but we would like that you understand that we do not selle corrective lenses to anyone. You should also understand that not only we have checked our suppliers for you, but also, we had to send you this message twice to get your reply.
We are sorry but this offer is only available 24 hours and there won’t be anymore possibility to order corrective lenses if you do not order now.
Please write -1.50 in the “Comment box” that you will see during checkout.
Thank you again for your order.
Sincerely, https://Korean-Lens.com
Anonymous
Hi dear I want to order and I Hi dear
I want to order and I am a regular customer with your company but I feel you should look after your customers who are buying prescription lenses. I will buy 3 but you should give me discount as all other buyers get buy 2 get 1 free :(((((
These products are only available during few days, so please order now if you are interested.
Please write -1.50 in the “Comment box” that you will see during checkout.
Thank you again for your order.
Sincerely, https://Korean-Lens.com
Anonymous
Hi dear So I can order the Hi dear
So I can order the DUEBA HIDROCOR CRYSTAL BROWN in prescription but have to buy 3 pair? Is it available in -1.50 or -1.75 ?
Kind Regards.
Anonymous
I am very very happy with the I am very very happy with the circle lenses, cases, pen and cute box you sent. The package was received quick. The lenses are fantastic and I will be back for more so I can blog about them too on my blog
koreanlens
Dear customer, Thank you Dear customer,
Thank you for your message.
We do not sell corrective prescription contact lenses (lenses with RX/power/degree), we sell only Plano lenses without correction (0.00).
But as we want to help you if you want to buy color lenses from our shop we can order these lenses for you but our suppliers do not allow us to order less than 3 pairs of prescription contact lenses (each pair with the same prescription).
- The minimum order for similar lenses is 3 pairs (3 pairs of the same color AND correction) but if you want different contact lenses and / or correction the minimum order is 5 pairs.
– The minimum order for different lenses is 5 pairs (different color and / or correction) but you can buy only 3 pairs if you buy 3 pairs that are exactly the same.
If you want to order please reply to this message to send us the list of the products that you want to order and we will check availability for you. If you want to buy 5 pairs you can mix colors and corrections but each lens of a pair must have the same power (1 pair = 2 lenses with same power). When buying 3 pairs both left and right eyes of the 3 pairs must also have the same correction.
Price of corrective lenses is the same as the price of plano lenses, just look on each product page of our store to know how much will cost your order.
We are sorry but our “Buy 2 Get 1 Free”, “Buy 5 Get 2 Free” and “Buy 10 Get 5 Free” offers do not include corrective lenses. You can get 5 free pairs if you order 15 pairs of lenses with correction. If you mix corrective and non corrective lenses you also need to order 15 pairs to get 5 free pairs. Also, it is not possible to buy different lenses for left and right eyes, so if you need for example -4 for left eye and -2 for right eye you must order one pair of -4 and one pair of -2.
I am a regular customer with your company and have bought the dueba brand many times. I now want to buy new contact, but I need power lens.
I am happy to buy 2 pair power lens. I am interested in the “DUEBA HIDROCOR CRYSTAL BROWN” contact lens.
I love your company and I often blog about your contact lenses. I hope I can buy from you again if you can accommodate to my needs.
Thank you dear.
Kind Regards, Kalisa
Anonymous
It’s been a while since i It’s been a while since i ordered, but i loved the contacts i got from you last time, everything was perfect and the ship was super fast. Thank you so much!
Anonymous
I always use the dark brown I always use the dark brown or hazel lenses and always recommend!
Anonymous
I am very happy with my I am very happy with my contacts, they are amazing! Thank you!
Anonymous
I am happy with my products.. I am happy with my products.. Thank you 🙂
Anonymous
Last time I ordered contacts, Last time I ordered contacts, they were awesome! Thank you so much
Anonymous
Hi! Your contacts are Hi! Your contacts are amazing!! I am very happy
Anonymous
I have ordered a few pairs I have ordered a few pairs before and I am very happy with them. I’d love more!
Anonymous
Hi, I am very happy with your Hi,
I am very happy with your product. There are so many choices and colors and sizes. And they all look so pretty! I just received red lenses and they are very beautiful and comfortable, thank you very much!
Anonymous
Good Morning .i’m totally Good Morning .i’m totally happy for the products, and sorry for my late replay .. Definitely i’ll buy again from you . Have a good day Greetings from Italy Silvia.
Anonymous
Hello, I am very satisfied, Hello, I am very satisfied, and thinking of buying another pair of lenses in the (near) future 🙂
Anonymous
Im really happy with the Im really happy with the lenses I bought! The package was really cute and the lenses are great. Definitely getting another pair from you!
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
We have checked your pictures and we are sending you a free pair today.
We hope that you will feel comfortable with these items as with all the other contact lenses that you have purchased on our store.
I was very happy with one of I was very happy with one of my products, they Kimchi maki yellow lenses, but the red lenses (I cannot remember the name) irritated my eyes, and made them very red and swollen 🙁 I was unable to wear them for my convention because they hurt so much. But the Maki yellow lenses are the best pair of lenses I have ever purchased! They blended perfectly with me Green/Yellow eyes, no one could even tell they were contacts!
Anonymous
I am so happy with my I am so happy with my purchase from Korean lens! The lenses are so comfortable. This company has the most affordable and best looking contacts! I recommend !
Kind Regards, Kalisa
Anonymous
Dear Korean Lens, Yes, I Dear Korean Lens,
Yes, I was very satisfied with my purchases. I was quite surprised with the speedy delivery. At some time in the future, I’d like to send you some photos of the effects and look of the lenses I purchased on my naturally light yellowish-green eyes, and to site hire they look on Asian eyes (I’m half Korean).
Regards, Joyce
Anonymous
Hi! I love my cobweb Hi! I love my cobweb Halloween contact lenses! I am very happy with them, my friend bought it for me! Thank youuu!
Anonymous
Hello, I am very happy with Hello,
I am very happy with the contacts! The last pair I received were these red contacts . Your service is very good and the shipping is really fast! The quality of the contacts is also very good and the contacts also look very cute.
Thank you!
Greetings,
Anonymous
I’m very happy with my I’m very happy with my lenses! They arrived fast and they look amazing! Sarah
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
On March 22nd, we informed you that you had selected an incorrect free pair, but as you replied too late on March 28th, your order was shipped already.
You can return any product and we will send the requested items with your next order.
Thank you, I received the lenses. However, I am not going to use the free pair that was sent. Would I be able to exchange the free lens for another pair? I didn’t know you had to change it from the one I listed in the comments section and had requested for a change too late it seems.
Please let me know if I can instead send back and refund and reorder another set with the free gift of my choice.
Thank you,
Anonymous
Hi, I’m very happy with Hi,
I’m very happy with products I recieved I hoping to recieve more amazing deals and products thank you!
Sent from Outlook Mobile
Anonymous
I have received my items and I have received my items and I am so happy! They’re so comfortable on my eyes, and they do not irritate! I’m still putting up together a review / demo video about the contacts that I ordered for my YouTube channel . It is just taking me a little longer , also because I want to give my 100% into this video. But so far so good! I’d like to thank you guys once again!
Anonymous
the USPS have found my the USPS have found my package they delivered it to the wrong address. Im also very sorry for acting out. I was really frustrated about losing my package. Thank you for the contacts they are lovely.
Anonymous
I was pleased with the fast I was pleased with the fast service and great quality of your contact lenses.
Anonymous
I BOUGHT A COUPLE PAIRS OF I BOUGHT A COUPLE PAIRS OF LENSES FROM YOU, AND I LOVED THEM. I HAVEN’T HAD ANY COSPLAYS THAT NEEDED CONTACT LENSES SO I HAVEN’T BOUGHT FROM YOU IN A WHILE, THOUGH I HAVE A COUPLE COSPLAYS COMING UP SO I WILL PROBABLY BE BUYING SOON!
Anonymous
I ordered some black lenses I I ordered some black lenses I love them I’m going to buy more. T.
Anonymous
Hi: I’d already received my Hi:
I’d already received my products 🙂 Thanks i’m very happy with them and gonna make new order soon :3
Thanks in advance. Piero Peralta
Anonymous
HEY I RECEIVED MY NATURAL HEY I RECEIVED MY NATURAL BLUE LENSES AND I LOVEE THEM! Thank you soooo much! 🙂
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
Your order has been sent less than 1 week ago and will be delivered shortly, as your tracking numbers shows.
I have ordered from you twice and loved the product and shipment. This time is different. The tracking shows that the prodect has not been sent. It shows that you all are still preparing the shipment. Has it been shipped?
Thanks so much!
Anonymous
Hi, I am extremely happy with Hi, I am extremely happy with my contacts. Thank you so much and I will not only order again, but I’ve been telling everyone about your site. I’m in love. Maryia
Anonymous
Hello there. Yes, I love Hello there. Yes, I love using your website and it’s my go to place for contact lenses. I even recommend you to my friends! Unfortunately though, some of them need prescription lenses. Thank you!
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
We have sent again the confirmation Email that includes any information that you might need, so please read it.
Where do I use my tracking Where do I use my tracking number? What site?
koreanlens
Dear customer, Thank you Dear customer, Thank you for your message.
We are sorry if you haven’t received the correct products but please check your contact lenses carefully and ignore the labels and anything written on the vials. It often happens that customers think that they haven’t received the correct products when orders are actually correct 99% of the time:
– We need to ask you to check the lenses size and colors, not only trust what is written on the lids and labels because it often happen that manufacturers put wrong labels on the contact lens vials. Also, some contact lenses show a smaller diameter on the label because the biggest lenses are illegal in some countries where they are sold (manufacturers make only 1 label and sell their products worldwide).
– We buy contact lenses from many distributors who get these products from Korean manufacturers and apply their own labels and brands, so contact lenses are the ones that we declare even if labels (on vials and lids) show anything else. Diameter is always the one that we declare even it is written anything else.
- Contact lenses do not always exactly look like what you can see on the photos because it depends on your natural eyes color, so please make sure that you haven’t received the correct products before sending us pictures. It is easy to know that you have received the correct products if you look closely.
Please reply to this message to send us pictures of the products that you have received (photo of all the lenses + photo of the lids) and we will compare them with the photos of the products that have been shipped.
Please do not send only photos of the lids or only photos of the lenses, we need both or we won’t be able to check your order. We keep a record of all the products that we send and we will check these photos too.
Thank you again for your order and sorry for the inconvenience.
Best regards, Your customer service
Anonymous
I received my order with my I received my order with my lens. The lens were suppose to be gray but instead I received lenses that were greenish blue
Anonymous
I’m very happy with my I’m very happy with my lenses! They arrived fast and they look amazing! Sarah
Anonymous
Hello, I am very happy and Hello,
I am very happy and pleased by your products. Thank you for your concern.
Anonymous
I am very happy with your I am very happy with your products I have purchased. Everything was great.
Anonymous
I had brought eye lenses from I had brought eye lenses from ur site and I am soo happy with it!! Thank you soo much I have told my friends to buy it from ur site love it!! Thank you soo much
Anonymous
This morning finally arrived This morning finally arrived the package to my city. I am very grateful and satisfied, thank you very much almost for the gift 🙂
Anonymous
THE CONTACTS HAVE FINALLY THE CONTACTS HAVE FINALLY ARRIVED! Thank you for communicating so well with me, I’m a starting youtuber and will be making a review of these lens. So far I am so impressed and delighted by your service 🙂 Apologies as it was in fact Customs fault but thank you for replying and being so informative. I will definitely recommend this site to all my friends!
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your kind message and your feedback.
We understand that before they receive their first order some customers can be anxious and we keep trying to explain that no other website could be better because we do our best by shipping orders immediately and by making our parcels look like gifts sent from a friend abroad (to avoid customs delay).
We would appreciate if you could post now a feedback on these forums or any other one that you know and like:
dear customer service, thank dear customer service, thank you thank you thank you ^_^) my contacts are here!~ I have not opened my package yet, but it has arrived safely~ I was getting tired of waiting… but it was not because of you~ my mother has had them since Tuesday, I don’t know why she didn’t tell me sooner but I digress~ I was wondering, since I’m sure I will be very happy with my order, where would you most like me to leave feedback? I know you have a feedback page on your website, but I thought that, perhaps, there was some other website you would prefer it to be submitted to? I want to express my satisfaction but I don’t know how, aside from making more purchases and since I’m going to do that anyways, is there anything else I can do? I also want to express my condolences for some of the …”insensitive” feedback you have received v_v) your service is exceptional really and does not deserve such rudeness one last thing I can’t wait to see the rest of my cute packaging and gifts~ the exterior of the parcel has cute little stickers on it already and, from what I have read, it only gets better~ really …thank you very very very much~ ^_^) I don’t know if you ever get tired of hearing customers say that, but I really am very grateful, and like I said, I don’t know how else to express this ^_^)
Anonymous
I have received my order, I have received my order, sorry that I was a bit angry 🙂
Anonymous
I want to start with a very I want to start with a very sorry
I just want to clarify, I do not escalate the dispute was in fact PayPal PayPal, and second before today I did not receive the package, I was personally collect my postal service.
And I said that, I want to apologize, really sorry, I never meant to hurt, I regret my behavior and for being disrespectful and especially impatient with the package, as it was my first package I ask from HK I mistrusted too and it scared me. But it is no excuse.
On the situation in PayPal, 2 days into my account and I saw the page saying that the dispute was not with me and could not afford the extra money in my account. In fact, yesterday saw the postcard mail page that came yesterday, but today I went by to review it and well. Arriving see your mail and thought it strange, I just enter the page of PayPal is the purchase money, I do not know what happened (I know because I get a refund), on data from resolution of the dispute not I was in my favor.
I am attaching the picture to that can view, use a translator, but says this: “Tras considerar cuidadosamente este caso, no podemos resolver esta reclamación a su favor en este momento.”
“After careful consideration of this case, we can not resolve this claim in your favor at this time.”
I will send a message to PayPal, saying that today I get the package.
Finally I would like to tell you this by studying design and to apologize I would like to make a logo, graphic or something for your store. Only if you want Sorry this truth.
I just sent a message to PayPal clarifying the matter
ANYWAY THANK YOU SO MUCH AGAIN FOR YOUR MARVELOUS PRODUCTS <3
Anonymous
yay! this makes me really yay! this makes me really happy! thank you so much! I will buy my lenses tomorrow! thank you!!
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
As displayed on every page of our store, do not add your free pairs to your cart and please proceed as explained below:
BUY 2 GET 1 FREE: buy 2 items of any kind and choose 1 free product (any price but not higher price than any of the 2 items that you buy). Copy the link to your free item in the “Comment box’ that you will see during checkout.
I didn’t completed my order I didn’t completed my order because I didn’t get the third lense for free as it says on your homepage.. I ordered total for f 3 and total indicates $59.70 instead of $39.80.
Please let me know how I can correct the issue.
Thanks
Sent from my iPad
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your order.
As explained on every page of our store, free pairs cannot be added to your shopping cart.
Please send us the link to a 4th pair that you want for free.
If you only want 3 pairs the 3rd pair will be refunded after you receive your order.
I’ve certainly didn’t understand how to have the third pair for free. All 3 of them was bilted at 19.90 Can you pay back the $19.90 please ?
Thanks Best regards jean-marc
Anonymous
Thank you for being so Thank you for being so helpful I have ordered a new lens! This is my first time buying from your site but I am very happy with the service 🙂
Anonymous
I just wanna say that your I just wanna say that your shop was so awesome and amazing congratulations keep it up hope ill get soon that lens that i order that was akara grey i love it that one was i always use hope i get it soon.
Anonymous
Hi I received my lenses now Hi I received my lenses now it’s wonderful color I love it a lot …. Thank you so much
Anonymous
Thank you very much! Just Thank you very much!
Just received my order.
So sweet of you to have pasted the cute stickers on the envelope and the little gifts of pen and plastic earrings.
Will definitely share your website with people and return for more purchases!
Thank you so much…
Sincerely Veronica
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
Only one review is now possible for each order, but if we find it especially good/complete and if it is not in English (all languages welcome) we can propose to reviewers to make another review in the future.
I read the instructions to write a review and get a free pair of lenses . I placed an order for 3 lenses (buy 2 get 1 free ) and I ask you: if I write 3 reviews I can get 3 free pair of lenses? Or for each order (no matter how many lenses I buy) I can write only a review and win one free pair of lenses?
Thanks
Anonymous
My contacts arrived today!! I My contacts arrived today!! I just wanted to email to say thank you so much for getting back to me so quickly!! Excellent customer service!!
Anonymous
Hi, I purchased the DUEBA Hi, I purchased the DUEBA MIYABI HAZEL CONTACT LENS and the DUEBA MIYABI GRAY CONTACT LENS a few months back. I was hoping i could send you pictures of how amazing they look. I also would like to tell people how natural they look and i always receive tons of compliments asking if those are my real eyes. Please let me know how i can do so.
Anonymous
Going to get my brother to Going to get my brother to use your site for Halloween. Told him you have better quality lenses than most sites.
Joyce
Received lens in good Received lens in good condition and was protected with bubble wrap and a very cute packageing:) have yet to try but looks good thanks
Anonymous
Ultra quick delivery as Ultra quick delivery as always and I have recommended your store to all my friends !!!
Anonymous on Korean-Lens.com
Great lenses. Love the Great lenses. Love the packaging. Thank u for the free gift…. will order more.. authentic and comfy
Anonymous
I love you! Lol hope you will I love you! Lol hope you will someday offer prescriptopn too <3 but I'll buy them anyways because I've read only the best about these lenses. They look beautiful.
Anonymous
I still see it says I have I still see it says I have the turquoise pair, I just wanted to make sure that that’s the pair that was removed, so that I receive the grey, violet, and blue lenses. I don’t want the turquoise. Thank you so much in advanced you guys are the best, and my favorite place to buy lenses.<3
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
Your order will be delivered in less than 1 week and shipping is always free.
I live in australia if i want I live in australia if i want to order 15 pairs so i have to pay $199 And do i have to pay for shipping? And how long it will delivery?
Anonymous
just got my replacement lens just got my replacement lens yesterday. this time there wasn’t any problems with it! great quality, can’t feel them! thank you for the quick shipping and service!
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
To send dropshipping orders to another address please just fill the checkout form “shipping address”.
To send free pairs to your customers after you have bought 10 pairs please send us an Email for each order.
Hello, I would like to buy 2 Hello, I would like to buy 2 pairs to 1 address and the free pair to another, both in México, in the state of Jalisco. I’ve bought more than 10 pairs and I want to know if I can ask for that dropshipping. THank you for all. Have a great day
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
Please write “RECEIPT FOR CUSTOMS” in the “Comment box” and we will add a receipt to your order.
Hi, I have made an order a Hi, I have made an order a couple of weeks ago. I want to make another one this week ( again 5 lenses + 2 free pairs ). I just want to make sure you can put the bill clear on the package and not write ‘gift’, because every express delivery in Italy goes to custom, and if they dont find the bill or they read ‘gift’, they then want documents, bills etc to calculate how much we need to pay for custom fees ( that’s because unfortunately many people in Italy bought fake material from China for thousands dollars abusing of the ‘gift’ way, and custom now doesnt accept any ‘gift’ package anymore 🙁
I don’t mind paying custom fees, because it’s only 10:20 euros while without bill and with gift written on it, it takes weeks to get the package out of custom.
Please let me know where i can write these instructions for delivery, when I place my new order ( because on the instruction box I already have to copy the link for the free pairs )
Thank you 🙂
Sent from my iPhone
wraithwitch
Wonderful! The lenses are Wonderful! The lenses are great. They arrived safely and quickly, they were well packaged with their lens cases. Thank you for my free gift and the little stickers on the address label – they made me laugh! Thank you =) Raven.
Anonymous
I am very happy with our I am very happy with our partner, just loved the lens is super comfortable, loved the gifts, and I pointed out to several friends … Congratulations for the organization and cuteness of gifts, not to mention of course, the quality of the lens <3
Anonymous
I also like your contact I also like your contact lenses so much and I was reading a blog where you said that after trying we will want all, IT’S TRUE !!!!!!
escapular
Hi guys!!! Really happy with Hi guys!!! Really happy with my circle lens VASSEN VIOLET LOLLIPOP, Its wonderful!!! 😉 I´m from Perú and I haven´t have any problem!!! Thank you so much!!!
Anonymous
Thank you so much. I received Thank you so much. I received my order today. I am satisfied and pleased with my orders. Thank you again. I love them!
Anonymous
Hello! Thank you so much for Hello! Thank you so much for the free pair of lenses! I just went and picked them up! I had no idea you guys sent it already!! I thought the tracking notifications where for my first pair I bought and they just kept coming in… I never got notification that you sent the free pair already so I didn’t think it was for it…but I give my apologies for keep bugging you and re sending my emails….I just never got a response from my last emails so I didn’t think you guys had received it…but I just wanted you to know I am very happy with the lenses! They came neatly packaged and just what I hoped for! I will do a review on my blog for them! Thank you again! 😀
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
If you add to your cart 10 pairs that cost $19.90 each, you will pay $199 for 15 pairs (including 5 free pairs that you cannot add to your cart if you want them for free).
If you add to your cart contact lenses that cost more than $19.90 each, you will pay the price displayed in your cart.
Hello I want to buy 15 pairs Hello I want to buy 15 pairs of dreamcon but when ordering the still charging me $ 29 dollars and not $ 199 for 15 pairs, such as the promotion said.
bloodylala
Thank you! The lenses are Thank you! The lenses are very beautiful and perfect. I hope to deal with you again 🙂
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
We are sorry but no page can delete an account, only customers close the page before paying or do not go till the last step of the process. Also, everybody knows that it is not possible to lose any money with Paypal, so no need to worry.
You haven’t made any order and you haven’t paid for any order.
If you want to know if you have made a payment or not, just check your Paypal account, there is nothing else useful to do and writing to Paypal is also useless.
hii i just order before. and hii i just order before. and i payed. the page erase my account. and i recieve any confirmation of nothing. i created a discution on paypal coz im afraid of loosing my money
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
Please read again our order confirmation Email, because there is nothing that you need to know about your order that is not explained in our message.
I got my tracking number. I got my tracking number. What I have to do now??
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
All orders to your country first have to go through USA.
You will be able to track your order on your post office website after customs clearance, because most tracking websites are not updated until parcels leave customs office.
Good afternoon. I’m currently Good afternoon. I’m currently having the same problem while tracking my order.. It says destination country is United States of America, while I clearly stated that my country is Peru. Could you tell me why is this appearing in most tracking sites? Thank you, please answer me as soon as possible,
Mia S.
Anonymous
Dear friend I tried to log in Dear friend I tried to log in with your pass and name but it doesnt work :/ i will try later on my computer… I may have problem with my phone. But im so thankfull with this service im gonna buy more tonight thank u! The lens came in perfectly condition.
Urs sincerely
Anonymous
I love your contact lenses! I I love your contact lenses! I have about 7 pairs now and wear them all the time <3
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message and your understanding.
As you already know we do not sell prescription contact lenses and we had to order them especially for you, so we would appreciate a bit more consideration than what you show in your message.
We are sorry but our supplier needed few more days to send us the 3 pairs, so as we didn’t want that you wait too long we have already sent you a first parcel.
We will send you the missing products as soon as we receive them and we also offer the second shipping that we have to pay only because we wanted that you receive your contact lenses as quickly as possible.
I HAVE A HUGE PROBLEM WITH MY I HAVE A HUGE PROBLEM WITH MY ORDER! I ORDERED 3 PAIRS OF DUEBA TONY BROWN LENSES & I ONLY RECIEVED 1. THIS IS RIDICULOUS, I am so OUTRAGED! I’ve bought plenty of contacts from other websites & I never had a PROBLEM! I want my $90 back and a return package (because I am not paying for the shipping & I’ll send these contacts back OR you can actually send me what I paid for because this is fraud!This is not a good look for your company & I expect a quick response, this is RIDICULOUS! I need to know what is going on, you guys really messed up my ORDER! Thank you, I will most likely not buy from you again. I will defiently be putting a word out.
Anonymous
Wanted to say thank you. We Wanted to say thank you. We received the lenses and everything is great 🙂
Anonymous
Thank you!!! This is the Thank you!!! This is the first pair I received from you guys last year. I believe they are the magic lenses? They are so comfortable and I cannot wait to get my new pairs!!!
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
We reply to all Emails that we receive without exception.
Your tracking number also works perfectly and you must track your parcel as explained in the confirmation message that we have sent.
My tracking number doesn’t My tracking number doesn’t work? I’m trying to cancel an order but i’m afraid I won’t get a respond because it seems like you guys don’t respond to my emails.
Anonymous
I had been worried that I I had been worried that I wasn’t going to receive my lenses in time but I just got them today! Thank you very much, I am happy with my purchase and the service I have received from you. I look forward to many more purchases in the future and yes I will be patient while waiting for my package to arrive.
Anonymous
Hi! I bought the Vassen Tofi Hi! I bought the Vassen Tofi in violet a long time ago yet never really took pictures with them yet wore them all the time! I love them and also bought the Vassen Hanabi in red and love them too! Yet I’d like to submit a photo for the tofi violet
Anonymous
I got my vassan circle violet I got my vassan circle violet contacts. I am so happy with everything. Thank you so much.
Anonymous
thankyou so much i recieved thankyou so much i recieved my CL yesterday, and i loved it…fast shipment….make bussiness again soon.. *:x lovestruck
Hello good day, i ordered Hello good day, i ordered Vassen Scarlet Black Contact Lens at this website on august27,2014 for the amount of $19.90… my question is, can you send the contact lens before the 2nd week of september? because i badly needed it for the Renaissance Festival…i would do anything to help you send it faster to my address please let me know how. thankyou very much and please reply.
Anonymous
This is the best contact lens This is the best contact lens shop that I have tried and I will be your regular customer, thank you so much guys. Nadia.
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
We are sorry but these contact lenses are not available with correction and this is the reason why your order has been canceled.
As already explained customers must send us a list of contact lenses with correction that they want to buy before making any order. We have never invited customers to make an order that we would have to cancel if lenses are not available.
Hello, please help me out Hello, please help me out here, I had placed an order for corrective color contacts meeting the exception criteria You have for those type of contacts which is at least 5 pairs different color/brand/prescription. Regardless of what I previously mentioned I got refunded. I replied on the email You sent me the refund notice, but I got the same exception policy detail I had already read when originally placing my order and not specifically telling me what Was wrong with my order and the reason it Was not fulfilled and refunded instead. I dont want to have to go through ALL YOUR WIDE VARIETY OF COLOR CONTACT LENSES and have the same outcome. So please review my original order and tell me what Was wrong with it and if everything’s fine, just please send me the DETAILS of my original order to reorder the same already chosen contacts again…Regards, Mike
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your reply.
As you can see we publish negative comments because they are as important as positive comments, but what do you expect ? That we tell you that you are wrong but still we offer to replace the lenses that you have chosen ? No way.
You said yourself that evething is correct on our store and that our products are good but still you dare to complain, then we should be nice to you ? Stop dreaming.
—— We respect our customers and always replace products when we are wrong, but when we are not, customers should accept the truth and understand that they have done the wrong choice, not us. ——
Thank you to teach us how to do business, it seems that we really need you, and yes, you are right, do not send us customers if they act the same way as you do, because we already have more than enough honest and responsible customers to care about.
We also know that any positive or negative feedback will send us more customers, so please do as you want, and remember that the only bad press is to have no press !
The lens itself look the same The lens itself look the same as the picture you posted, what my problem was is the fact that when you actually put them on they don’t look like the picture you guys have. But no one seems to be understanding me, and you seem to be very immature about taking negative feedback even though on this page you specifically state it’s important to receive both positive and negative feedback. I will make sure to let all of my friends and fans following my blogs to never come here, I’m really sorry if I acted poorly, but this has been professional at all on your part as a “business.”
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
We are sorry but we do not argue with customers who know everything better than us.
The only important things to note are:
– nobody who receives contact lenses that he doesn’t want open the vials and try them on
– we change any pairs of contact lenses that have not been opened
– you just needed to check your lenses before opening them as explained IN EVERY MESSAGE THAT YOU HAVE RECEIVED to be able to change them, not so difficult right ?
We could explain you more but we think that it is now enough to show that we have done nothing wrong. What is terrible is the way you think that you are right when you are totally wrong, not our service and products.
I’ve never written a negative I’ve never written a negative review for anything ever, especially not a circle lens website. But the service and products are terrible, especially if you’re buying the ones that other sites don’t sell. Ex( hidrocor soloticas) The pictures they have are not accurate AT ALL and when I told them how poor the product was, they told me “other customers are smart enough to know what it should look like.” I have no idea how I was supposed to know what it looked like when the only picture I found on the internet was their incorrect photo. Honestly it was the service that really made me upset, very rude. I’m really sorry but this is the worst I’ve ever been treated by any company, they never even tried to fully understand the situation. They literally said “Don’t even respond to this because we’re not changing our answer”
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
We use public post office service and this information can be found in the order confirmation message that you have received, with everything else that you need to know, so please read it.
Your tracking number can be used on your public post office website when your parcel will reach your country.
We will now send you a new private Email with even more detailled instructions to track your parcel.
Thank you again for your purchase.
Best regards, https://Korean-Lens.com
alinakim324
Hi I’m sorry but I can’t tell Hi I’m sorry but I can’t tell if my last question was posted or not. What carrier do you guys use to ship? I have the tracking number but I don’t know how to trace it because I don’t know what carrier the tracking number belongs to
Anonymous
Hello! I just want to let you Hello!
I just want to let you know that I already received the item yesterday, July 2,2014.
Thankyou so much with these. I might post a review on it one of these days.
Thanks again and have a great day ahead.
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
The best would be that you try to read what is written on every single page of our store.
If we buy 2 pairs of lenses If we buy 2 pairs of lenses how do we get the 3 free?
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your order.
We haven’t received the payment for your order and you haven’t selected a free pair as clearly explained, so you won’t receive anything and your order has been canceled.
Please always read our messages and instructions if you want your order to be delivered properly.
You can now make a new order as the previous one has been canceled.
I cannot see in my Order List I cannot see in my Order List the Free Contact Lense,for Buy 2 Get 1Free.. Please check it..
Anonymous
Hello Today I’ve received my Hello Today I’ve received my parcel The lenses are great and the gifts are very cuteEmoji
Thanks you for everything
Best regards,
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
We are sorry but we have replied to all your messages even when you keep asking the same question for which you already have the reply in the first order confirmation message that you had received when your order has been shipped.
We have now sent you again all the details about your order, so please read it.
hi I would like to enquiry hi I would like to enquiry about my order. I stil have not recieve my lens. I did send email to u but no response. pls do email me back. I would like to trace my order.thanks
Anonymous
Hello again! I am writing to Hello again! I am writing to let you know I have received the lenses in one piece! They were beautifully packaged and th freebies were adorable, thank you very much! The lenses are beautiful in colour and are currently soaking in cleansing solution and I look forward to reviewing them very soon!
Anonymous
Thank you so much! I really Thank you so much! I really loved the packaging of your contacts and the free pen is amazingly Cute!
Lastly, I do NOT have facebook or twitter, but let me know if I can leave a positive review elsewhere. Also let me know if you would like a picture of the contacts in my eyes for the site. I am caucasian and I have green eyes naturally, so with the green contacts it looks very vibrant! You guys are the best website for contacts!!!
Thank you very very much for your help, I appreciate your response 🙂
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
Of course we do not have access to any bank information and cannot even see any details but your name and shipping address. Payment is made between you and our bank by secured connection (https) so there is no risk at all.
As you have written “DROPSHIPPING” in the “Comment box” your order has been sent without any information about our store, but please next time do not forget to add the dropshipping number after “DROPSHIPPING”, as DROPSHIPPING #1, DROPSHIPPING #2…
We send order to the address that you write in the “SHIPPING ADDRESS” part of the order form, so this order has been sent to your customer.
Hello! I placed an order in Hello! I placed an order in your store a few days ago. I paid it with my credit card so i´m a bit worried about it. You saved my credit card info in your database? Or you deleted it after paid? I hope no one has access to my card information.. I also wanted to ask something else .. I used my personal information to make payment but i used a different name and address for shipment because it is dropshipping. You dont send any invoice or personal information inside of package, right? I await your response. Have a nice day.
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message and for taking time to understand what is clearly explained on every page of our store.
We offer a third free pair to customers who copy the link to this pair in the “Comment box” that is found during checking.
We use Express service to send orders of $80 at least, so you have no reason to believe that we won’t consider your order urgent as you have spent more than $80.
You now have 3 solutions:
1 – close the dispute and we refund the third pair but we won’t send you order by Express because the total will be under $80.
2 – close the dispute and choose 1 more free pair if you want that we send your order by Express, then send us the link to the free pair that we must add to your order by replying to this message (we offer 1 more free pair and we send your order by Express because you have spent more than $80).
3 – do not close the dispute and it will be closed automatically later but as we do not accept orders from customers who have opened illegitimate disputes we will cancel any new order that you could make.
Without reply from you we will cancel your order and solution number 3 applies. If you select solution 1 or 2 just close the dispute and send us a message.
As soon as I’m refunded I’ll As soon as I’m refunded I’ll close the case. Your site is misleading. I want a refund, thanks. You started I would get a free pair of contacts and expendited shipping but that was not true
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
We are sorry but we just tried our shop on 3 browsers and it works perfectly. We are using Google Chrome, Firefox and Internet explorer, which one are you using to try to order?
Any automatic translation of the page will break the functions, so please do not translate it.
If you really want to order we can accept Western union or bank transfer, so please send us the complete list of products that you want to buy.
We need the links to each products pages and not only the name.
Yes i have read this! it doesn’t do what its supposed to do. when i click orange button it just deletes an item from my shopping cart, it doesn’t go to the next page that it shows on your instructions?
can you help?
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
Nothing will never be lost if you work with us, and even years after you can request your free pairs.
You can now select 5 free pairs, please just send us an Email for every order.
Hello, I’ve been ordering Hello, I’ve been ordering some circle lenses from you, actually 10 pairs already. i’m using your dropshipping program 🙂 but in my last order i forgot to include “DROPSHIPPING” comment, and did not ask free pair in that order. Question is, i can get that free pair anyway and send it as one of my 5 free dropshipping pairs? or is it lost forever?
Thank you for your quick response, I’m willing to do business with you for a long time.
best regards.
koreanlens
Dear customer, Now that the Dear customer,
Now that the situation is clear and that we know who was right, can we do anything for you ?
We always help our customers but not the ones who ask a refund before even trying to contact us.
Even if customers are sometimes a bit slow to understand that there is no customer service that cares more than ours we will be happy to change any of your items even if you have received exactly what you have bought as you now acknoledge.
But we never do it under supposed pressure, especially when we know that we are right, we are in business for a long time enough to know when we have no reason to discuss with a customer who lies.
So if you want to change any contact lenses that you have received please send us a message and we will be happy to help.
We hope that you regret having lied as you will now have a bad record with the bank.
Thank you again for your orders and explain us how we can help you by replying to this message.
Hello, I am sorry, I lied to Hello, I am sorry, I lied to you and i know that you have sent me exactly what i bought on your shop, but I wanted to change the color and I didn’t want to tell you, is it still possible now that I lost the Paypal dispute ? I am sorry again. Max.
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
Please try to read carefully the Emails that we send.
The title of your order confirmation message is:
YOUR DROPSHIPPING PAIRS #1
So it means that this order is already considered as a dropshipping order.
Hi, Im a reseller and Im from Hi, Im a reseller and Im from Mexico. I made my firs purchase… Can you count this as my first dropshipping? 🙂 .. Thanks in advance.
Anonymous
Hi,thank you for the free Hi,thank you for the free gifts u gave me 🙂 Really appreciated,hope we can have more transactions in the future! Good luck and god bless 🙂
Anonymous
thank you so much for the thank you so much for the timely response i appreciate it i have recommended you to my friends who cosplay so expect some repeat business =D
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your reply.
We will ship your order by EMS which is the public post office Express service. In some countries private companies deliver parcels on behalf of post office, just as Fedex, DHL or UPS. Delivery only takes few days but we are sure that you won’t have any customs duty to pay to receive your order, this is why we always use EMS service.
Please provide a second address if you wish and we will also write it on your parcel.
With your tracking number you will be able to track your parcel until it is delivered.
Hi, I have made a mistake Hi, I have made a mistake ordering the wrong lens. I just ordered it a few minutes ago.I hope i could get a refund on this lens and make another order. Thank you and sorry for the trouble.
Adele
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
Please read again our Email, we never talked about Express shipping cost, we only explained you that if we send your order by Express your customs will charge you $15 for each pair that you will order (you will have to pay to receive your parcel).
This is the reason why we do not send orders by Express service to South-America.
If you still want that we send your order by Express we do not accept Paypal payment, you must use your credit card on our bank system.
hello, i have a question, on hello, i have a question, on my last order [5 pairs] i got a mail telling me there is no more free express shipping, and the express shipping it cost 15 dollars per pair, i would to know if is the same price for 1 pair because i want other but express, 🙂 and how can i pay the total because on the site it says 33 dollars :’<
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
We are sorry but we do not send orders by Express service to Mexico because customs stop 100% of these orders and ask to pay $15 tax for each pair of contact lens.
If we send your order by Express you would have to pay your contact lenses a second time to customs and the only way to avoid these taxes is to send orders by Registered airmail. The price is the same for us but it is a lot safer for you.
This situation is the same for all orders coming from abroad from any shops.
If next time when you make an order you want to pay customs duty please send us a message and we will send your order by Express service.
Hi I order 5 contact lenses Hi I order 5 contact lenses and in the web says free express delivery but in my order says standar so I wanna know why is standard??
iyamode007
FAST SHIPPING!! I LOVE MY NEW FAST SHIPPING!! I LOVE MY NEW LENS!! TNX!
Anonymous
Thanks you guys!!! I love the Thanks you guys!!!
I love the vassen cherry red contacts I ordered.
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
As you are a kind and honest person we are happy to offer you the products that you will get in a second parcel that we have shipped.
Thank you again and sorry for the unexpected delay due to customs and post office (please check the date on the parcel, we had shipped your order immediately as we always do).
Thank you! I have received my Thank you! I have received my parcel with the tracking number your provided. Earlier last week I was worried about not receiving my parcel in the mail so I had contacted you. You offered to send me a new order and gave me a new tracking number. Now I have received the first order, the new order is not necessary. I very much appreciate your services :). Thank you,
Anonymous
My contacts arrived today, My contacts arrived today, and let me say that I’m quite satisfied. They arrived in great condition, they look great and I’m happy with them, especially the free pair I got with the order. Thank you for the service and for keeping me in check. I’ll be buying again in the future. Best regards 🙂
CRYSTAL ESPINOZA
I am completely happy with I am completely happy with every bit of my experience with Korean-Lens.com. I finally have a site that I can feel good about ordering contacts from! The fact that your lenses are cruelty free is awesome and I love you guys for it. The lenses I ordered came quick and if they had to ship all the way from Korea then that is amazing they came so fast, no other site was ever able to manage that. Korean-Lens.com has a great selection reasonable priced and not only got what I expected to get but I also got a free lens without any hassle. The free lens wasn’t a random cheap one but one that I chose and all of the lenses I received are gorgeous, safe and FDA approved you can’t always say that about other sites. I also appreciate the little extra gift included (strawberry earrings) that was a surprise and the little cute basket it all came in thank you. I will never order contacts from any other place. I feel like Korean-lens.com cares about the customers and animals as well:) ….thank you for exceeding my expectations.
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
We are sorry but you are using a different Email address on our shop and on Paypal, this is not the correct way to do.
We have now received your payment and as explained in the message that you have received “Please ignore this reminder if you have confirmed another order but this message is sent because we haven’t received the payment for one of your orders (maybe the reason is that you tried to checkout more than one time).”
Hi! I got an email that you Hi! I got an email that you have not received the payment for my order. I checked paypal and back account that payment went through.
Anonymous
im soooo happy i recived my im soooo happy i recived my lens today i only wait week i wil definetlay buy some more love itttttttttt:)
many thanks for that. xx
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your reply.
Yes, it is always possible to return unopened products but please check your lenses carefully when you receive your order as they are often smaller than the announced diameter.
Also, Korean manufacturers labels sometimes show a larger diameter than the real ones because bigger lenses are more famous in Asia.
Please contact us again when you receive your products.
I have ordered the dueba I have ordered the dueba Barbie tony grey before and like them and they are 14.5 mm so I ordered the dueba natural 3 tone contacts that are 14.5mm as we’ll not realizing they are bigger ! Is there anyway to send them back when I receive them ? I do not like contacts that are bigger than my eye ! I wear fresh look contacts that are the same measurements as the dueba so I thought they would be safe for my eyes but not if they make them bigger
Thanks
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
Have you checked the size of your contact lenses with a ruler ? If you haven’t checked how do you know that the lenses sent by this shop are not 15mm lenses ?
Too many customers think that they know contact lenses better than sellers, so we are sorry but we do not wish to take any risk to have to argue with you, so we do not want that you buy contact lenses from our store.
When we sell 15mm contact lenses it means that the contact lenses that we send really are 15mm lenses, but still some customers who certainly know better than us, try to explain that we are wrong and we do not want to face this situation anymore.
Thank you again for your interest in our products.
I am looking through you large selection of contacts and so far have chosen DUEBA TONY 15mm Green, Blue, Silver & Gold. When I choose a color that I like I always check on Google and You Tube for pictures of the contacts, to see how the look on other people and for comment about the contacts as well. The four I have chosen so far are lovely colors but peoples comments are quoting that the contacts are 14.mm or 14.5mm.
I do not want any smaller than 15.mm, my lenses must be 15.mm or over as I have eye illness and cannot wear small lenses. I have had problems with another contact lense company when I purchased several colored lenses all at the same time. I emailed them to confirm that sizes of the lenses I had chosen were correct and explained about my eye problem and that must be 15mm and over..
They replied and confirmed that the lenses were correct size. (All lenses I chose were 15mm and over) So I purchased the lenses at cost of $230.00, total but when I received them they were all 14.mm & 14.5mm. They would not exchange or refund because all their lenses were small and then would not reply to my emails. I am now taking them to court also for compensation.
Please send your reply and I urge you to be completely honest as I do not want to have problems again. I have many friends who buy colored contacts but I will wait to hear from you before I refer them to you.
I look forward to hearing from you as soon as possible.
Kind Regards
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
Before opening your contact lenses you can officially keep them 3 years at least but actually more.
Some vials do not have any expiration date but when they have one it is always 3 years later, so you can be sure to be able to use your contact lenses even if you buy them in advance.
Hi! Thank you for my first Hi! Thank you for my first order. Im very pleased with the great lenses and the delivery that was really fast.i noticed tho, that there is no expiration date on the bottles. I understand that these are good for one year after opening but i would like to buy some more just to have as spares. I cant see the expiration date before opening them. If i buy some more, where can i find the expiration date?
Anonymous
Hello I just wanted to send Hello
I just wanted to send you this thank message because I received the replace lens! I tried it on the day after, and it was a lot better. Now they both feel nice and comfortable in my eyes, I’m very satisfied!! Thank you very much again!
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
Some contact lenses are available with correction but not all.
When you want corrective contact lenses please send us your list and we will check for you.
hello I have a question I can hello I have a question I can ask to increase my circle lens? is that use lenses and wanted and who would be the graduation
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
We are sorry but we do not understand what makes you think that you can get a special lens case when ordering only 1 pair of contact lenses ?
You have received a free standard lens case as every other customer and we have never offered and do not offer any special lens case on request. Thank you again for your order.
Hi, I submitted my feedback Hi, I submitted my feedback to your website, and I’m still unsure about why I didn’t receive the free lens case as advertised I was entitled to, I followed your instructions to include a link in the comment box.. But, I have not receive such an item in the mail, nor was it included in the original package sent to me.
Thank you.
Anonymous
Hello Thank you so much for Hello
Thank you so much for the answer, I really appreciate it. Apart from that mistake on that one lens that you proposed to change, I’m very satisfied as buyer from your lenses. The other 2 pairs were perfectly fine, I love them! I’d like to have just one vial send, since I’m broke at this moment. I’m pretty sure I’ll order from you in future again, your service is very quick and nice. Thank you a lot for replacing the lens, now I’ll be able to wear them comfortably!
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
We are sorry but nowhere on our store it is written that orders can be sent by DHL as you have requested and we never send orders by DHL, UPS or Fedex, so your order has been sent by Registered airmail.
It seems that you also do not know that you will have to pay $10 tax for each pair that you receive if your order is sent by Express service, so we have shipped your parcel by Registered airmail as all our customers from your country usually ask to send their orders.
Express delivery is available to most countries but not to South-America to avoid customs duty.
i pay $ 99 and say you send i pay $ 99 and say you send by EXPRESS SHIPPING and not its true and i really need this lens urgently that what i pay !! and you send by normal post and they arrive in 2-3 weeks !! and i really need this lenses in this days 🙁
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
Yes, if you select contact lenses that are cheaper than what you have paid you can use the amount later as credit for another pair. We will keep this recorded in our system and you do not need to hurry to order more, we will know it even years later.
Hi, I decided to select a Hi, I decided to select a pair that is available, however the ones I like are $19.90, and the non available I ordered were 29.90 what happens to my other $10? Do I get a refund? or use them as credit for another pair? Thank you.
Anonymous
Hi, I love Korean-lens Hi, I love Korean-lens ^^ Well, I’m sending you pics of me wearing Vassen Lollipop (cara) Red, Vassen Lollipop (cara) green and Kirei Green ^^ I wanna join the Free Lens Contest. Since my experience with you guys was fine, I also talked about you guys on twitter and posted a pic of my order. PS: I’m sorry I’m taking so long to send pics to you, I just couldn’t find the right opportunity to wear the lenses I bought (and Kirei Green was for a special event that just happened, so I didn’t want to use it before ^^ ) If you want, I also have tons of others pictures with different lens you sell, but I got them in another site 🙂
Att., Anne
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
You can use your tracking number now on our International shipping service website as explained in your confirmation Email and you will be able to use on USPS.COM within few days.
We have received only one $19.90 payment from you and have no information about any other charge because it is not possible that our store charges more than what is displayed during checkout.
There is no foreign exchange fee when people are located in any non USD country and it is even technically impossible that someone located in US with a USD credit card get charged anything else but the purchased products.
The tracking number you guys The tracking number you guys gave me is not working on any site. It says that it does not exist. Why is this? Also, my bank account has recieved 4 differnt charges for a foriegn exchange. They are small charges, but I am curious as to why, and will it keep charging me? I feel like I should have not been charged 4 different times.
Thank you.
Anonymous
To Whom THIS May Concern: I To Whom THIS May Concern:
I apologize for MY hastiness in/ and to judgement . . I ONLY took from it what YOU emailed me . . I do thank YOU AND appreciate YOU reading and replying to MY emails AND for ALL of your help.
Thank you to send me my second choice of lenses.
IF AND WHEN the other lenses should come in I hope that you will notify me and ALL those interested in trying those lenses . . as they look beautiful!!
Please contact me if there are ANY problems.
Thank YOU again!!
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
It’s great that you take time to understand and to check your contact lenses very well to make sure that you had received the correct products.
Your order is correct but we are sorry if you haven’t been informed earlier that sometimes the label on the vials does not show the real size because of some countries regulations. 15mm contact lenses are illegal in many countries and this is the reason why your items have a 14.5mm sticker.
To be able to sell contact lenses the cheapest price available anywhere we have to buy products from different countries and depending from where come the lenses the label is different.
To Whom It May Concern: I To Whom It May Concern: I received my order that I placed earlier. It was a very expensive big order. I am a little disappointed. Your website says the variety of gold lenses I purchased were 15 in diameter. All the lenses I received were 14.5 in diameter. I feel like I got scammed. I will no longer purchase any products from you again. I will pass on the word to my fellow shoppers.
Anonymous
Thank you in advice, i will Thank you in advice, i will be gratefull for your help! <3 she tried in past fxeyes and other custom made lenses very famous and very uncomfortable for her eyes, :/ i've had the possibility to try your products and i really appreciate them especially for the amazing lightness of materials. My budget is almost 250 - 300 euros, maybe more if my sister would participate. I hope you can help me to find i way to make this wish happens ... My perfect gift for her.
Have a nice day!! ^___^
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
If you check your order you will find that you have made it 8 days ago on November 20th and that it has been shipped on 21th, so it is only 7 days.
I ordered over 2 weeks now. But I still received nothing, is it normal?
Thanks in advance,
Anonymous on Korean-Lens.com
Very pleased with the product Very pleased with the product I ordered 2 pair and got a 3rd free. All of my friends are wanting a pair so I will be recommending Korean-lens.com my five year old also enjoys the surprise item that came along with the lenses THANKS 😀
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
We have checked your tracking number and your order took only 8 days to arrive, so we do not understand why you need to post lies on our website ?
Our shop is the only one showing pictures of the real lenses and we sell exactly the products that we show, so as you said we find your remarks quite ridiculous.
We have also deleted the link to another store that you have posted because we do not accept spam.
Thank you again for your order anyway but next time if you have anything interesting to tell please send us a private message, it will be more useful.
Does not fit the description Does not fit the description nor the picture posted on their website especially, and standard shipping took super long, the quality of the lenses are not good at all! Will not buy from this website again! Check out other ridiculous shops as ridiculous as me and my spam for faster shipping especially if you are from western side of the world, and very nice lenses with better quality.
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
Worldwide delivery includes Belarus and you can be sure that we would have told you if not. We deliver to any country without condition.
As clearly explained on every page of our store we do not sell corrective lenses, we sell only plano lenses without correction.
All orders are shipped with a tracking number that we also offer.
1) Do you sell lenses alone plano? or possible with diopters?
2) Do you deliver to Belarus?
3) Do you provide the track number after sending the parcel?
I would like to order first myself one pair for inspection) as quickly come … but unfortunately I have bad eyesight (-3.0, -3.0) …you can offer me something?
thanks)
Anonymous
Hi, Just received my lenses Hi,
Just received my lenses today:) Thank you for including some cute things I love the bunny pen as I have to pet rabbits and the hello kitty earrings looks so cool, I am a fan! I still have to try it on and will send you a pic on here or on your fb.
Thanks Merrylyn
Anonymous
Thanks. I enjoyed them. I Thanks. I enjoyed them. I love your lens they are so comfy,cost friendly,& CUTE!!! I will be doing a review in the near future.
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message. When a parcel is returned it is usually not free to send it again but as you are a good customer we will send your previous order for free with your next order.
If you want to change some of the returned contact lenses please copy in the “Comment box” the links to the replacing pairs when you will make a new order and we will send your new lenses with your new order.
I just received my last I just received my last order. You guys are absolutely awesome! I am now checking what ever happened to the other order I never received. Thanks so much again! Love doing business with you guys. Also I don’t know if it’s possible, but can I make changes on the 7 pairs I just purchased? Can I please choose other ones? Because now I tried them on and the color doesn’t show much. Thank you!!!
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your reply.
As explained in our confirmation message your tracking number can be found in your account.
We never show any Email address on our store, they are hidden and protected in our system.
Your Hotmail Email address is not reachable or maybe not activated anymore, please check.
This should be the correct This should be the correct email p.s. Can everyone see the email address previously posted? Please hide
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message but we have no order placed with your Email address.
Please contact us again with the email used to place your order and provide your order number and/or payment transaction number if you want that we check again.
If you have purchased on our store all details about your order have been sent in a confirmation message and your tracking number can be found in your account.
To log into your account please use the Email address that you have used to order and if you do not know your password you can request a new one after having added our Email to your contacts list: https://Korean-Lens.com/user
I ordered 2 +1 pair of lenses I ordered 2 +1 pair of lenses 10/27/13 and I’m very excited to get them in (hopefully before Halloween but I understand that it’s a high volume sale holiday)and just wondering if I could get a tracking number? Thanks <3
Anonymous
Hello I made an order a Hello
I made an order a couple of weeks ago with you and I ordered two pairs of lenses and got a third free.
I would like to thank you for the fast shipping and cute packaging.
Thank you again for the great service I shall be ordering again from you very soon!
Sent from my iPhone.
koreanlens
Dear customer, Thank you Dear customer,
Thank you for your message.
If you order 4 pairs of contact lenses and want 2 free pairs we won’t ship your order by Express mail but if you order 5 pairs and choose 2 free pairs we will ship your order by the fastest shipping available.
Hello again, i like to say Hello again, i like to say that i very satisfied with my lenses that i buy for your store! Now, i want to know if i buy 4 pairs, i get 2 free pairs? Greetings!
Anonymous
thanks for the lens and I thanks for the lens and I love it! … they are very nice and very comfortable to wear, So now I send you pictures with and without lens thanks
ygue_9
Hola, hoy recibi mi paquete Hola, hoy recibi mi paquete en El Salvador, tenia dudas sobre si lo recibiria, pero estoy super encantada el product es genial y el detalle del sobre y la cajita y unos aritos me super encantaron, recomiendo mucho estos productos para Latin America.
Liliana
Anonymous
How my package arrived. Made How my package arrived. Made a great post on facebok, I have never received such a well presented package. Thanks also for the free lens case.
medwards72
Hello, I am new to this site Hello, I am new to this site and I am thrilled about my first purchase. I am truly hoping to get the Geo lens by Oct. 30th. I hope I can count on you to deliver them in time. Thank you for offering your service to the US. I am praying they get here on time. Most likely will buy more.
koreanlens
Dear customer, Thank you Dear customer,
Thank you for your message.
Please explain us clearly what has gone wrong with our service or products and we are sure to find a solution to this problem.
It is simply not possible and acceptable for any customer to be disappointed by our store so we are sure to be able to help.
I would love to be a part of your photo promotion but i am very disappointed in your service because you have not completed an order i made last month and because of that i lost a lot of business. how do you think i will be able to recommend you to other people? If you have anything to say please let me know.
koreanlens
Dear reviewer, Thank you for Dear reviewer,
Thank you for your message.
We are sorry to inform you that it is totally unacceptable that the review for which we have offered you free contact lenses is no more online.
If you do not make it accessible again not only we won’t offer you any more products but you will also be reported to the online store owners community and no shop from anywhere in the world will ever offer you free products anymore.
We are waiting 24 hours that you send us a new link for the review that you have done or we will report you without more notice as we are engaged towards other shops that also report people who do not respect the contract they have agreed.
Thank you for your quick reply with the requested link.
Greetings lovely shop! It’s Greetings lovely shop! It’s been a while since I’ve been to your page, or rather been online much at all unfortunate and I apologize for my sudden absence.
Due to traffic flow, diversifying my interests and just plain having too many hours at work I was unable to sustain my previous blog page but I’m planning to rebuild it very soon. Of course I would need some new material to be able to post about as soon as its up essentially.
Therefore I wanted to request another pair of lenses for review/sponsoring. Along with anything else you’d like to have the word spread about.
If your company would be interested in my remake please let me know. Thank you for your time and consideration.
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
If you want immediate shipping of your products please place a new order now and we will cancel the first one, then you will get a cancellation message for your former order and a confirmation message for your new order.
If we do not receive a new order we will send the first one as soon as Paypal confirms your payment.
Hello, I was stupid to pay Hello, I was stupid to pay with my Paypal account because I had no money in it and it is not linked to any credit card (so you have to wait the money transfer from my bank account). Can you cancel my first order and I make a new one with my credit card ? Thank you.
Anonymous
Hello, I just wanted to stop Hello, I just wanted to stop by and say THANK YOU!!!!! My order was absolutely perfect! It took 2 weeks to get here but it was because of MY country’s problems at customs, I had to go personally and pick them up myself but I was so pleasantly surprised by the package. You guys are amazing, from the adorable pumpkin sticker to the carefully packed vials and the cute pen; I received way more than my moneys worth so THANK you so much!
Anonymous on Korean-Lens.com
This is the second purchase This is the second purchase made and once again I could not be happier. I love this site!!!! I recommend this site to everyone I know. Total Awesome….Thank YOU!!!!
koreanlens
Hi, I’m emailing you to thank Hi,
I’m emailing you to thank you for the excellent package you sent me. I know there are a lot of lens shops online but korean lens will always be my favorite and number one shop.
I appreciate the free gift of cute pen and also stickers on envelope which is very adorable.
Thank you.
Anonymous
Thanks for the quick Thanks for the quick response, is grateful buy with responsible sellers. Tomorrow i will buy my first lenses from yours and i know for sure that im safe with this transaction. Thanks again for the communication, ill wait for my lenses the time has necessary because now, i preferred the airmail shipping than the express shipping. Thanks a lot for all the time and answers!
Anonymous
Hello I still haven’t Hello I still haven’t received my contacts. I have been waiting on them for a while they were in New York 3 days ago and have not arrives yet. I needed them for this weekend.
Anonymous
Hello, my friend Thank You Hello, my friend Thank You very much for your fast reply Thank You so much
Enviado desde mi iPad Mini
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
We have shipped your free pairs and your tracking number is: RR061171255TH
Hello Excuse me, I have Hello Excuse me, I have bought 10 pairs for dropshipping and after you said you send me 5 free pairs, i want to know if You make me the SHIPPING of my 5 free pair of contact lenses? Thank You very much and i will wait for your fast reply
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
We are very sorry but USPS has never took so long to deliver our orders in USA.
We think that your contact lenses will be delivered within few days but maybe you could try to contact your post office in case there is a problem with your address ?
We will also send them a message but they usually want the recipient of the parcel to contact them.
Thank you again for your order and sorry for the delay.
I couldn’t resist and bought I couldn’t resist and bought 5 pairs for Halloween hahahaha, I will give some to my cousins,
thank you for your 2 free pairs.
Alexandra Montemar
Thank you so much!! i recived Thank you so much!! i recived my contact lenses today! They’re all in a perfect conditions, and thank you also for the cute stuff! 😀 Hope to purchase from you again.
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your order.
We are sorry but Express shipping is not available when selecting a free pair.
We need your reply:
Please reply “EXPRESS” If you want that we send your order by Express service and we will send you 2 pairs of contact lenses.
Please reply “FREE PAIR” if you want that we send your order by Registered airmail with tracking number and we will send you 3 pairs of contact lenses.
If you want 3 pairs and Express service please order a third pair now.
Hello, I just placed Order Hello, I just placed Order 599. In the email I recieved of the order summary, it lists “Standard delivery” as the Shipping Method. However, the website says “Halloween 2013 Spend $59 Minimum Free Express Shipping”. My order is $59.80, will it be shipped Express?
Thank you for your time.
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
We are always happy to help but sometimes it is difficult when customers do not contact us with the Email address that they have used to order.
If you need any information please do not hesitate to contact us but it can help us if you always use the same Email address.
Thank you very much for the Thank you very much for the lens. <3 They are beautiful. : D For soon I order again but this time it will not be such complications. >. <
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
As you can guess we do not know who is your friend and we have no order placed with your Email address.
Also, we do not sell corrective lenses, we sell only plano contact lenses and when someone wants lenses with correction we send a message to explain that it is not possible, so your friend should check his Email address and his account on our shop as every order has a tracking number when parcels are shipped.
Please contact us with more details if you want a specific reply.
Hello, I want to ask about Hello, I want to ask about the lenses which my friend bought last week.She bought five (+ 2) lenses using the offer 5 +2 free pairs.Delivery should take about three days. But the order has not arrived. Can I get a tracking number or something like that ? Many lenses have a powers too, it is a problem ?
Thank you.
Anonymous
Hi ! I recieved the lenses Hi !
I recieved the lenses and I’m super happy with ! The package was cute and the gifts too ! Thank you very much for that.
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
We are sorry but you are actually lucky to have already received your order when you have selected a pair of contact lens that is not available: as clearly explained on our store we usually only send orders when all the products are available and customers are warned on every product page when products will be shipped after 1 month.
Because we didn’t want that you wait too long (some customers do not really understand what 1 month means) we have kindly sent your order with 2 pairs that were available and the next pair will be sent when we will get it.
Also, you have placed 2 orders of 1 pair instead of 1 order of 2 pairs (+1 free), so please next time only order products that are available and buy your 2 pairs at the same time then everything will be easier and smoother.
But as we always care and want to help our customers, you can get 1 more free pair if you buy a pair of contact lenses now, this special offer is: BUY 1 GET 1 FREE ! It’s a one time offer only for you and if you order now 1 more pair and copy in the “Comment box” before payment the link to the free pair that you want we will send you a total of 3 pairs.
Hello, I bought 3 pairs (1 Hello, I bought 3 pairs (1 free) but received only 2 ? Why ?
jennhuynh95
I just received my circle I just received my circle lenses and I am very happy. Every single time I order from here, I always get my circle lenses on time with cases. It’s very cute how they sent me free little goodies with stickers all over the packages. Thank you so much!
Anonymous on Korean-Lens.com
Today I received the lenses, Today I received the lenses, and I have to say they are very beautiful!’m Very happy with them, super comfortable and blend perfectly with my dark eyes!’s Love!, And as always, Your shop excellent in all price , quality, service, reliability, recommended 100%!!! ^.^/
Anonymous
Hello, i just wanted to let Hello, i just wanted to let you know that i have finally received my lenses today, everything seems perfect, i haven’t opened them yet, only examined the vials and so far everything is ok. Thank you for your service and for adorable gifts!! 🙂 Best Regards!
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message but do not worry for your customers as only people who have no knowledge about contact lenses ask these questions.
Of course all the lenses are not shown on manufacturers websites because new series are launched everyday and websites are not updated. We also propose some lenses that we directly buy in Korea and that are not available to the rest of the world. Other shops cannot sell them because they do not buy their items directly from Korea.
We do not believe that many customers have problems with our products because we are selling thousands of pairs monthly and it hardly happens that anyone has a problem, also, all our customers know that we are selling the best quality products and only authentic products, so they do not need to ask these questions.
If any customer has problems with a lens he should send us a photo and we will replace the lens if it proves defective, otherwise it just means that customers have purchased lenses that do not fit their eyes and there is nothing that we can do about this.
Thank you again for your orders and feel free to contact us again if you need any other information.
I have bought hundreds of I have bought hundreds of contact lenses from your website and so far everything is fine but what would happen if my customers (I resell the lenses) had problems ? And why all your lenses are not shown on manufacturers websites ? Too new ???
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
We are sorry but 2 pairs of contact lenses must be purchased at the same time to allow to choose a third free pair.
So if you order 2 pairs now you can choose a 3rd pair for free.
Hello, My name is Jane. I Hello, My name is Jane. I bought a pair of lens a month ago and I really like them. I should have gone with the buy two get one free. If I order one pair now, is it possible for you to still give me the other pair for free even though I’m technically not buying two pairs at the same time? Thanks
koreanlens
Hello, Thank you for your Hello,
Thank you for your reply.
We are very grateful and appreciate how kind you are to only publish a post saying that we have sent a damaged lens without even asking us if we could replace it.
We sell thousands of circle lenses every year and a maximum of 1 pair for 1000 pairs sent has a problem. Usually anybody having a problem will contact us as it is clearly the proper way to do when someone respects the shop that has given free products (these items are free for you but not for us as you can guess).
We always replace any damaged item and you must agree that what you have seen on your contact lens couldn’t be seen by anyone, even professionals (we check all the products that we sell before shipping them).
I think you should check my I think you should check my blog properly. I DID put your giveaway banner in my blog.
Also, I don’t understand why you have to report me. I’m just saying this is what happened to my lens. I have not saying anything horrible about your shop or your customer service. I have NOT complained anything wrong about your shop. I HAVE not spread any wrong information about your shop. The only reason I didn’t contact you about my lens because I don’t want to say its because it’s your shop’s fault to send me this type of lenses.
I’m just here to write the review on the circle lens you had sent me. I believe I’m already nice enough not to report your shop for sending me these damaged lens.
koreanlens
Dear reviewer, We are sorry Dear reviewer,
We are sorry but we cannot find the giveaway banner on your page and you review is really too short.
Thank you also for talking about a damaged lens on your review without even sending us a message and trying to know what could be wrong.
We are sorry but we will report you to the online shop community because it is unacceptable to spread wrong information about a shop that sends you free products without even trying to contact the company. We are sorry but information about unfaithful reviewers is shared with all other shop owners and there is nothing we can do about it if you publish this kind of information and just complain without trying to understand that we might not be the cause of the problem.
Hello, I published my review Hello, I published my review about your shop, thank you but there is something that I didn’t like.
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
We are sorry but a request for defective lens from a customer who first dared to ask a refund for contact lenses that have already been tried is simply not acceptable.
You must agree that it hardly happens that people suddenly find a defect on contact lenses after being replied that it is of course not possible to be refunded for contact lenses that they didn’t like (you clearly explained that you didn’t like your lenses and wanted a refund for this reason).
If you have a legitimate reason to request a replacement for ONE lens please send us the photos of both your contacts but you must know that as it is clearly explained in every message we send, we do not replace contact lenses for any defect that could have been seen before opening the vials. It is customers responsibility to check their products when they receive their order as it is their responsibility to order the products that they like.
So if your contact lenses really have a defect that couldn’t been seen before opening the vials and that has not been made by someone who didn’t know how to handle the products, we will replace your lens but only if we receive clear photos of the products.
I am sorry I lied to you when I am sorry I lied to you when I told you that I didn’t like my contact lenses and that I wanted a refund for this reason, actually I think that one of my lens is defective, can you replace it ?
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
If you have bought 10 pairs of contact lenses for your customers and told us that they are dropshipping orders you can now order your 5 next pairs by sending us an Email with the link to the products and your customer address. You can now get 5 free pairs.
We will also give you a tracking number as for your 10 first orders.
Hello I have already purchase Hello I have already purchase 10 pair of contact lenses and I understood that I should be receiving 5 for free, is that correct? will I be able to send them using dropshipping? and will they have tracking number?
Anonymous
i have not even got my lenses i have not even got my lenses yet, but i have gotten 3 emails since i ordered yesterday, already a very professional company! every single piece of info you need is in the emails they send! cant wait to get my lenses!
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
We are sorry but there is no reason why you couldn’t wear the first lens that you have received with the new one that we have sent. When a contact lens is defective we only replace one lens and do not find any reason why we should replace both lenses. Also, you have been informed in the messages that we have sent that we will ship only one lens.
As we are very sorry when it happens that we send a defective lens we also propose a free pair of contacts to our customers who want to order one more pair, and until now we haven’t found any other shop having such an offer (most of the other shops even try to avoid sending a replacement lens as much as they can…), so we think that we are doing our best every time when we are wong.
If you have a legitimate reason why you cannot wear your contact lenses please send us a message and we will be happy to help you more.
Hi, I really appreciate your Hi, I really appreciate your work and I think you are very professional even if you sent me a package with one circle lens only inside to replace the defective lens that I had. I understand that I told you one lens was fine but I can not use them together because one has been opened a while ago, I tried testing it before telling you it was not good , so one is older than the other. I will not open the new one it’s useless… anyway thanks it means I will have only one violet lens 😉
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
As it is not allowed to sell 15mm contact lenses in some countries the manufacturer has to adapt the labels to the local regulations and because we are buying lenses from different countries it explains why the label shows 14.5mm on some products.
Hi there and greetings from Hi there and greetings from Alabama 🙂 i justrecieved some lenses i ordered from you guys a week ago. On your website, it shows them at 15.0 mm, and the glass bottle i recieved them in shows that they are really 14.5m in diameter. Can you explain?
Anonymous
My lenses arrived today. I’m My lenses arrived today. I’m really glad. Thx for your free and quick service. I will buy lenses for my next cosplays from this site. Have a nice day :3
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
We are sorry but your order has already been shipped.
Also, if any order includes even just 1 pair of corrective lenses it is not possible to choose free contact lenses (we do not sell corrective lenses and buy them order by order at retail price to help our customers).
Only orders of lenses without correction are eligible for free lenses.
Im willing to order 3 more Im willing to order 3 more for as Ive read ordering at least 5 can qualify to the prescription lenses + shipping them express is a big plus. Ive read that the “buy 5 get 2 free” offers does not apply, but if i buy 5 prescription lenses and pay for them, can i recieve free 2 planos contact lens of choice? can i add those that ive ordered already in the prescription lenses? ill be looking forward for your response and ill add my orders asap. Thank you Kindly.
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message, we also are very happy to count you as customer.
If you are looking for better prices why not buying 5 pairs instead of 1 or 3 next time you order ? Then you will get 2 free pairs and free Express delivery.
Sorry that we cannot offer better discount than 10 pairs for $199 but it also seems not possible for any shop to sell contact lenses cheaper. We also offer shipping for all orders to any destination, which is extremely difficult to find on Internet now.
Please contact us again if you need any other information.
Very very happy with your Very very happy with your customer service and good products, can I get more discount next time I order ? Thank you. Mariella.
Erandika
I didn’t keep a track of time I didn’t keep a track of time and I order so many stuff online so it felt like I ordered a long time ago….very sorry about it(I’m correcting it here and hope nobody will worry about delivery time),yes delivery was super fast!and I’m surprised that it only took such a short time! I’m happy about it….I’ll definitely order from you again..
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
We were worried when you said that your order took 2 or 3 weeks to arrive, so we have checked your tracking number RR061138025TH and it took exactly 9 days.
We feel better 🙂
Thank you again for your order and please send us a complete review soon, we will be happy to offer you the free lens pair of your choice.
I received the pair I ordered I received the pair I ordered today..I didn’t try it yet as I have to buy a lense solution first-to soak it before using it.product looks awesome..and delivery was really fast..only took about 2 or 3 weeks I guess.it was packed in a safe bubble wrap,put in a box,and I received a gift with it!cool earrings pair..thanks for everything.I’ll upload a detailed review once I try it on… 🙂
Anonymous
Hey , my contact lenses Hey , my contact lenses arrived safely last week on Friday !:3 ‘n thx for all the cute stuff which also where in the package !<3
lots of love to your shop !(*^ ° ^*/) Gesendet über Yahoo! Mail für Android
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message and sorry for the inconvenience.
We are now packing your new order and we will add the replacement lenses to your parcel.
Hi! I sold yesterday one of Hi! I sold yesterday one of cherry red lenses. The buyer tell me that one of contact lense is wrong, because she put it on, but one is annoying, she took it off, cleaned the lense very well, changed the eye of contact lens and any way de same lense is annoying again. I asked her if she notes some of fails in the lense. but she tell me that the lense don’t have nothing wrong a first see. One of his friends put it on and have the same problem in one of the contact lenses. You can do something?? Because is not from geo, and don’t have code to check it out. Thank you for you’re aswer.
Anonymous
Hello~ I have receive the Hello~ I have receive the blue circle lens for review. Sorry for the inconvience~ I’ll be making the review during the week of June 19… With all the exams coming up, it’s a little hectic. I have loads of photo already but I haven’t worn them yet. I just bought the lens solution today also~ I promise that after the exams, it’s review time~ Heh. Once again, gomen. After the exams, I’ll have loads of free time so I’ll be able to write a longer review and take more photo! ~Vivi
Anonymous on Korean-Lens.com
i love ur produce. i love ur produce. reasonable shipping. definitely going to buy more
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
We are sure that you tell us the truth and that you haven’t found the missing pair but maybe someone else checked your parcel and took it ? It happened before that some customers found later that someone opened their parcel without telling, so please can you check again if someone has took the contact lenses ? Was your parcel perfectly closed when you got it ?
Also, do you have photos of your parcel or packaging, we could use it to check with our shipping staff.
We are actually sure that the 7 pairs were in the parcel because of the photo and recorded weight we have, but something maybe happened later ?
Please send more information and believe that we really trust you and want to help you.
Hello, I got my parcel but 1 Hello, I got my parcel but 1 pair was missing, can you send it to me ? I got 6 pairs instead of 7 pairs ! Thank you for your help.
Anonymous
Quick quick quick, your Quick quick quick, your shipping process is so quick, love your contact lenses too :love:
Anonymous
Hello, you are my new fav Hello, you are my new fav shop and my boyfriend told me that I look so hot with my pink eyes, thank you so much guys.
Anonymous
Hi Korean lens I mean I Hi Korean lens I mean I already got the circle lenses to my country! I’m very excited to have them but the post office is slow so do not come to my house! your store is cool!
Anonymous
Thank you, I love your Thank you, I love your packing and you gifts !!! I will order again for sure !!!
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your order and details.
Paypal has failed to confirm your payment: usually our store confirms orders first (this is why you have seen the confirmation screen) then Paypal sends an authorization number that we have never received for your order.
We have also checked our account and confirm that the payment has not been processed, anyway you would already have a transaction number under your account.
We also do not have your shipping address because Paypal has not transmitted it, so please do not forget to send it by Email if you confirm your order.
If you want that we ship your order tomorrow please place a new order now and do not worry in case Paypal finally confirms your first payment we will of course refund you (but it never happened that Paypal confirmed a payment later).
You can wait few hours if you prefer but your we need to confirm your order within 6 hours if you want that we ship it tomorrow morning or it will be shipped the next day.
Thank you again for your order and sorry for the inconvenience.
hello, i paid using Paypal, hello, i paid using Paypal, than i was re-directed to your website, and this message was shown:
“ORDER COMPLETE Your order is complete! Thank you for shopping at Korean-Lens.com. While logged in, you may continue shopping or view your current order status and order history.”
so i think that the payment is done correctly. btw, checking the paypal account, the payment is not already under the list of “payments done”. maybe it’s a question of time?
-thanks
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message but it is now only 6 days that your order has been shipped, so you might still get it on time.
But it is true that when customs take more time to clear parcels it can happen that delivery take more than 10 days.
We are sorry but it usually only take few more days before orders are delivered.
Thank you again for your order that we are sure you will receive very soon.
I placed this order on Mar. I placed this order on Mar. 24 and still have not received the package. My other orders with you have taken only 10 days. When I look on the u.s. postal service website, it says: Processed through sort facility Mar. 27 Origin Post is preparing shipment. I know you are very fast at sending out orders, and I can tell that they were put in the care of the postal system right away, because I can see it on the site. Since it is taking longer than usual, I wonder if you are able to check if it was lost or delayed. Also, in the U.S., we no longer receive mail on Saturdays. Because of this, maybe it now takes longer than 10 days to receive your parcel. Thanks for your attention!
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for trusting us, we really appreciate it.
Sorry that we had to explain this case so clearly but it often happens that USPS pretends that sender is wrong or that parcels are not in US when they actually are.
Every time when our customers try to pressure them a little USPS officers finally find and deliver orders quickly.
Thank you again for your order and sorry for this unexpected delay.
Thank You very much for Thank You very much for responding back to my e-mail I had sent yesterday. As I further checked into the Postal system and actually found someone who was willing to help find my package, I finally got to the bottom of the issue and the package was found. I will defiantly be doing business with you guys again and once again, Thank you for all your help!!! I appreciate it!!!
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
We have shipped your order to the address you have provided (please check our both confirmation Emails that you got when you placed your order and when we have shipped your parcel).
Your post service is wrong and not our company, so please insist that they should find your parcel and send it to you or you will have to wait 2 weeks at least that your parcel is sent back to our office (we take photos of all parcels that we send and we confirm that the address is correctly printed on your parcel).
Usps.com does not show yet that your parcel has been returned and please believe that we are used to Usps officers lies because we send thousand of parcels to US monthly. We are sure that your parcel is still in US and that it just depends on someone idea of public service to deliver it to your address quickly or not. https://tools.usps.com/go/TrackConfirmAction
If you cannot get your parcel we will contact you as soon as we receive it, but please be patient.
Sorry for the inconvenience but please understand that only USPS is responsible for this case.
I am having issues with the I am having issues with the shipping of my merchandise I ordered through you. I called my local Post Office and was told that the wrong address was on my package and that they were sending it back to the company. Im not sure how my package was mislabeled and the address was not right. I am highly upset that there is now a delay and I will not be receiving my product I ordered from this company. I would appreciate if my order could be resent as soon as possible because this product I ordered was a gift to give to my child and she was unable to receive it. If there is any questions please e-mail me. Im hoping this issue can be resolved in a timely fashion and I can continue to be a customer. Thank You.
Anonymous
Thanks for everything My Thanks for everything My orders have arrived safely at Mexico. #5850 #5937 #6185 #6454 #6746
I love your service Keep buying much more in store I hope the good service
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
Our “Buy 2 Get 1 Free” and other offers only concern contact lenses bought at the same time.
We can accept a second consecutive order after we send the first confirmation Email but as each of your order has a tracking number ( RR061105384TH and RR061096719TH on USPS.COM ) it means that we had time to ship your first order before you placed the second one.
We are sorry about it but we often post orders immediately after they are placed and this is the reason why you couldn’t get a free pair.
What we can do is offer you a second pair if you buy one more pair now. Yes, it means “Buy 1 Get 1 Free” and this is only for you.
If you are interested please order a new pair now and copy in “Comment box” during checkout the link to your free pair, then your two pairs will be shipped within few hours.
I bought one pair before this one and then read email below “how to get free pair now” so i purchased this one and had in comment the “free pair” and didnt get with the package i was wondering if it was to ship separately or if it was missed
Appreciate your help in this matter.
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
We are sorry but your latest order is now with the shipping company.
We can try to stop it but not sure it will be possible.
Also, lately 2 customers are still waiting their order because Mexico customs and Fedex do not want to release the parcels (never happened with Registered Airmail).
We think that you take a big risk to ask for Express shipping to your country but if you confirm that you still want to try we can call the shipping company to ask to stop your parcel before it is sent.
We are waiting for your reply but we cannot be sure to stop your parcel if it is already in the plane.
About this new order I made, About this new order I made, how can I change the delivery? I need an express delivery through fedex, there order is ” convencional delivery” , I need express delivery, please help.
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
You can buy 2 pairs and choose 1 free if you make a bank transfer with Paypal as we have explained you (or if you pay by credit card).
I can not choose the 2 pairs and one free? sorry for the inconvenience!
Ai' Bunny Aya
I had to write this right I had to write this right now..I just got my package delivered to my door!! I’m so excited!! The shipping was so fast, I wasn’t expecting my contacts to get here so quick, thanks!! I highly recommend this website and they reply to you very fast, any questions or concerns they will help you ^_^
dango
I received my purchase, in I received my purchase, in good condition; it arrived so quickly! I’ll highly recommend you to my friends ^^ thank you
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
We are sorry but we do not sell only 1 lens and anyway it would cost you with shipping as much as paying a pair.
Because we want to help you what we can do is send you 1 vial for free if you order any pair of contact lenses.
It means that instead of paying the same price for 1 vial you get 1 more free pair and we send you a replacing vial for free.
If you are interested just place an order as usual an type in “Comment box” before payment the name of the replacing lens that you need.
I am one of your customers, I recently ordered the GEO Xtra Sakura circle lenses from your website and one of them ripped because of me.
I was wondering if it would be possible to buy one lens from you instead of a pair.
They are the green ones.
I would be willing to pay any price.
Thank you.
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your reply.
Please understand that we have hundreds of orders that are unclaimed by customers yearly and that we cannot keep paying for shipping that we already offered at first when all the other shops always ask their customers to pay for shipping.
Also, every tracking number can be found in customers account as soon as orders are shipped and customers must check where is their order (we also reply to all Emails inquiries about orders and tracking numbers in a timely manner).
To get a free contact lens pair 2 pairs must be purchased at the same time, but as we understand you we accept to offer you a third pair if you order 1 more pair now.
Please order 1 pair and type in “Comment box” during checkout the name of the free pair that you want.
Thank you again for your order and your understanding.
I was too late to pick up my order at post office, do I really have to pay for shipping when it will be returned to your company ? And if I buy a second pair you will send my parcel again for free ? But can I have a 3rd free pair as I will have purchased 2 pairs without having any gift 🙂
Thanks a lot.
Anonymous
Hi, I just want to thank you Hi,
I just want to thank you because I well received my purchase; it arrived so quickly ! Then, I’ll highly recommend you to my friends. Thanks again xxx
Anonymous
Thank you for your shop. I Thank you for your shop. I trust you, my experience is an excellent shop, never failed me and I love your customer service! Whenever you responded to my questions, and recommend!! When I get my order, I send a review! A query: free lenses for revisions are a choice? Thanks for listening!
koreanlens
Hello, Thank you for your Hello,
Thank you for your message.
Please send us your photos and we will tell you if we can use some.
If we use your photos on our store we will send you a free pair of contact lenses.
If you want more free lenses please also publish a review or a video on Youtube.
Hello, good afternoon. The Hello, good afternoon. The reason that I communicate is that I have previously purchased their products and I really like the quality. I have about 20 pairs of different colored pupilentes, and I wonder if they would have the photos where I’m wearing to the virtual catalog that you handle, I would be something like a model. Please, let me know if you’re interested.
Anonymous
Hi just wanted to say thank Hi just wanted to say thank you for the fast transaction even from far away, i like that you offer free shipping tracking confirmation and shipped my parcel very safely, can’t wait to try these on, thanks again.
koreanlens
Hello customer, Thank you for Hello customer,
Thank you for your message.
We are very sorry about Fedex and we have tried our best, but as we have told you Fedex, DHL and other courier companies always apply taxes on behalf of customs (the reason why these companies can operate is that that they collect taxes for customs).
EMS is not available to Chile, so the only way to avoid customs is to send by Registered airmail. We had to send your order by Fedex as you requested because EMS is not available to Chile.
Can we ask you why you do not buy lenses in advance ? If you are scared not to be able to sell we can change your lenses later because we appreciate your business and really want to help you. So if you want to order lenses that you have not yet sold we promise to change them later if you cannot sell them. This way you will always have lenses in advance in case your customers order them. We have customers to whom we send 20 pairs every 2 days and thanks to this their business is now quite big and they hardly need to change lenses (usually when you have stock customers buy what is available).
Also, if you want we can also send some lenses to your customer directly and anonymously, so they will never know who has shipped the products (maybe a good way for your to avoid customs in case you need to order many lenses).
We will send your next order by Registered airmail and if you order many lenses we will split your order in parcels of 20 pairs each as we always do for big orders.
We are very sorry but Chile and other countries located in South America always are a problem (we can send 100 pairs to EU or US without having to pay tax but it seems impossible to South America).
I got my order but you were right and I should have listened to you, Fedex Chile asked me to pay taxes.
I will order again but no more Fedex please 🙂 Maybe you can send by EMS ?
Thanks a lot for your great products and service, I really appreciate.
Nina.
koreanlens
Dear customer, Thank you for Dear customer,
Thank you for your message.
We are very surprised by what you are telling and we hope that anybody who has legitimate requests about our shop, products and service will send us a message. Please send us a link if you have read something negative about Korean-lens.com.
We are one of the most reliable contact lens shops on the Internet and we only sell genuine lenses. In case of mistake or problem we also refund or change products. We are selling thousands of contact lenses a year and it happened just few times that a lens was defective or that our shipping team didn’t send the right products. The only reason why we couldn’t fix a problem is that a customer didn’t contact us to explain what was wrong.
Actually we guess that you already know that we offer a good service or you would not have sent us a message, but we also understand an even prefer that anybody who doesn’t trust us just doesn’t buy on our store. Thousands of customers are buying on our shop every year and many are returning customers, so it seems that they appreciate our work.
Please contact us again if you have any other question or more information to send us.
What is someone told me What is someone told me something bad about your shop?
Anonymous
Thank you so much, your Thank you so much, your service have been amazing and your reply has been quick and responsive, I very much appreciate your services as a customer.
Anonymous
It received today. Since It received today. Since delivery was quick, I am glad. I am glad at polite reception. Thank you for the present of a pierced earring. I would like to use your store again. Thank you.
koreanlens
Hello, Thank you so much for Hello,
Thank you so much for the great quality of your photos and work.
If you feel like posting reviews on your blog but also on Youtube or Facebook please tell us what is the next pair that you want to receive. If you want to write a specific blog post as a guest blogger for our store we will also be happy to promote your products.
If you do not know yet please take your time and just tell us when you have a new costume idea.
I love your lenses and have posted a review and photos on my blog and will send youtube videos soon.
Please keep being so good !!!
Anonymous
Hello guys, I just want to Hello guys, I just want to say “Thanks a lot!” also to have shipped my order the same day of purchase, so I got it on time for my best Halloween party ever !
Anonymous
Got my lenses for Halloween Got my lenses for Halloween already ! So great !!!
Michelle.
Anonymous
Thank you, I can’t believe I Thank you, I can’t believe I got my order so quickly, 5 days only, thank you so much, I love you 🙂
koreanlens
Hello and welcome on our Hello and welcome on our store,
Maybe you can check our QUESTIONS page and see that we reply to all customers in a timely manner:
Please before i order ..how i Please before i order ..how i can make sure that youre site is legal ..because i noticed that there is no comments or any people wrote about youre site
Anonymous on Korean-Lens.com
Thanks so much, I just got Thanks so much, I just got all my lenses and i love them. THey arrived earlier than expected!! I will definitely buy from you again<3
Anonymous on Korean-Lens.com
Thank you I love the Thank you I love the authenticity sticker to make sure that your lenses are genuine !
Thanks again for the free gift, I will order again when these lenses expire.
Very happy with the products and service. 5 stars !
Delivery was delayed because of the virus and less planes available, but I finally got my order from a virus free country and I am very happy with the products.
Dear customer,
We are sorry, but even before you made an order, you had more questions that anybody ever asked in 10 years selling our products. And questions as basic as how to make an order on an online shop ! We replied to all your messages from the start.
Then you tried many times to make an order and you were finally able to make one (how complicated?) after getting helped by our customer service, but of course your order was made with an incorrect Email address, because you were not able to type the correct Email in the form.
Then as you were happy to receive your order and our products, you made a review without asking us if we wanted one, and if we could offer you a gift, as you should have done.
Anyway, happy with your review, we decided to offer you a free contact lens pair, but how crazy we were to tell you that we always choose the free pair for people who make review ! How unacceptable it is for you that people give you a gift that you didn’t even deserve because it was not promised to you !
We are so sorry to know that a gift is not enough for you, but that you want a special gift of your choice !
You are a liar to tell that we ignored you, as we have spent more time replying to your very useful and smart message than with anybody else !
And in case you still cannot understand, even if it has clearly been explained to you, we do not reply directly on Facebook and it is a subcontractor who has to send customers to our customer service. But no, again, you decided that we must reply to you on Facebook and then complained again and again.
You lied again when saying that you were banned from posting on Facebook, the subcontractor just explained you so many times that you must contact the customer service and stop sending your messages to them.
The only thing that is true is that you apologized, because you clearly knew that you were making problems from the start, thank you for your kind understanding of your own personality !
So we are very sorry, but at the end, we have enough with you, if you do not want your free contact lenses just tell us, and we will send them to someone else who is able to appreciate a $19.90 gift.
Thank you again for your order and sorry for the inconvenience but we are happy that you finally know yourself well, even if we never treated you of anything !
Sincerely,
https://www.Korean-Lens.com
The technical support of the site ignored me, the order was not tracked for a long time, I had to constantly write on Facebook in order to think at least some information. I checked the tracking every day, it didn’t move, and as soon as I posted on Facebook again, God, miraculously suddenly some magic began to be traced. The attitude is disgusting, I constantly apologized and felt guilty FOR MY ORDER.
Technical support is ignoring, I was banned from posting on Facebook, what should I do? In the end, when I did a review of the lenses, they did not tell me that it was not me who chose the lenses as a gift, and they again ignored me, then I came across rudeness from the Facebook group, in the end I was to blame for everything, and I’m bad. Cool, Thank you, I’m very glad that they treated me like a piece of shit.
Thank you sooooo very much!!!
You Rock!! Have a wonderful day!!!
Great packaging, fast delivery, I will definitively order again !
Thank you, I have received my parcel, great products and nice gifts 🙂
Dear customer,
Thank you for your message, but we are sorry, what you are saying is not correct.
First, as you can see, your comment has been published.
Our products are perfectly genuine contact lenses from Korea, and all our customers are satisfied with them, knowing that they are some of the best genuine products that anybody can find anywhere.
Your contact lenses diameter is correct, 14.20mm, but it is written 14.50mm on the label because these products are sold in a country where 14.20mm contact lenses have not been approved by the local FDA. Anybody who knows about lenses diameter can understand this.
Last, if instead of getting angry for no real reason, you had taken enough time to read out product pages, you would have seen that the products that you had bought are still not available, as clearly explained at the bottom of this page:
https://www.korean-lens.com/product/geo-angel-define-black-an-101-black-color-lens/
OUT OF STOCK, PRE-ORDER ONLY
Thank you again for your order and sorry for the inconvenience.
Sincerely,
https://www.Korean-Lens.com
I will never place any order again. False information about the products. I’ve ordered 14.20 diametre lenses and I received 14.50 diametre. Therefore they look so false. Plus I placed an order for a pair of lenses and after payment I’ve been told that it’s sold out and available only in 6 months, after I chose another pair, I saw that the original lenses that I wanted ARE IN STOCK.
I made screenshots but I can’t upload them to give an evidence of what I said
This company is not serious at all. I DON’T recommand it.
STILL THE GREATEST CONTACT LENS STORE FOR ME !
Thanks for all the gifts <3
I am very happy with the lenses’s quality and the shipping was unique!
Hello,
I received lenses from your store a while ago and have been very happy with them.
The price is good and so are the lenses ofcourse and you have a wide variety of lenses to choose from which is nice.
Thank you for the service!
Kind regards,
Rosa
I was very happy with your website, how easy and nice was to buy here, and I was absolutly in love with my contact lenses that I bought so many time to you, always the same ones, but one day you just change the colour, I mean, it is still green, but not the same green than before. I bought 3 pairs the last time, and they are now just in a closed box and I have not used them. And I have not bought again in your site anymore. Do you have again the same green that you had of Dueba Hidrocor Green? In the picture you have the same green than before but it is not that green, it is not real that picture. Thank you.
I’ve been a customer for almost two years now and i absolutely love your service. Very fast shipping and great quality lenses. Thank you
Sent from my iPhone
Hi!
I received my order and everything is great! Thank you so much! The cases are cute and the free gift was a nice touch.
Best,
Le
Love my contacts!!! Will always order from y’all!
I have been satisfied with my orders. Items always arrive and are always exactly what I order.
Dear Sir/Madam,
I have already placed an order a long time ago and let me tell you how pleased I was.
I will buy again and spread the word.
Regards,
Caroline
Yes I am really happy with korean lens! I have ordered lenses in the past and the service and lenses were amazing!
I have thoroughly enjoyed every product I received. I really liked the site and how easy it was to use, and I loved how comfortable and pretty the lenses I ordered are. I recommend this company to others often, and I hope to get more products soon!
Thank you for your wonderful products and customer service!
Dear
You guys are my favorite lens company ever! A fast, incredibly helpful team and the selection is amazing as well! I will 100% keep supporting this company and order my circle lenses ONLY from here!
Thank you for everything!!
I am very happy with The lenses, i love them! I really love your products!
I think that I tried most shops selling color lenses (online) in the world, and this one is the best for me, NEVER disappointed by products, delivery and customer service. Thank you for the great gifts also You can add more to my next order 🙂
Hey guys i wanted to say sorry because yesterday i just got a notification from my post office in my country that my package just arrived. I know i said i was going to dispute but i was worry cause i thought i was going to lose my money but now i would definitively do business with you in the near future… just as you said it might have taken two weeks to get here, i will send pictures of the lenses soon. You guys were very trustworthy since the beginning but sometimes i am very desperate once again my apologies and thank you for your service, i hope to hear from you soon
Very good quality contact lenses, you are now my favorite shop !
Dear seller,lenses were awesome.my daughter liked it very much !will order from you again. And thank you for presents
Very happy with the customer service and the products, I will come again !
Thank you, I really like my beautiful lenses !
Thank you so much for the free gifts, not expecting them! Delivery delayed as they redirected to pop station instead of allowing me to choose redelivery.
After 5 days (i was too busy to collect from pop station), they transferred the package to the general post office on 22nd Dec. Upon calling them, they advised me to collect on 26th.
Best regards and Happy New Year!
Rina
Singapore
Hi there, I am very happy with my contact lenses 🙂 The favorites I have purchased from your shop are Vassen Cara Gold!
Thank you very much i got today my Lenses ?merry Christmas and Happy new year ?
I am extremely happy with my lenses. Beautiful lenses, and great packaging, thank you for the free pen and case. I will always order here again, thank you! 🙂
hello friend , i am really happy by all your product i ordered , i am al ready to test product if you want send me
thank you so much and best regards
Thank you, order received quickly.
I am very happy with the lenses purchased. They made an excellent addition to my Halloween costume. Thank you.
I already ordered something from you and I was in love with the lenses and the small presents,this time it’s the same,cute presents and nice quality contacts, I will order again ♡
Hello dear,, I have some products from your shop and I am really happy and in love with them. You have very confortable products and a lot of cute designs. Thanks again.
Good evening!
I have to thank you so much for your product. I bought pair of grey lenses and they look absolutely perfect!! They are a bit bigger than my eye,but that is not really a problem. They also look so stunning and natural. I will send you photo with and without so you will see. I want to buy some more,maybe natural blue. Best lenses. Why to spend hundreds when you can buy better for less. Definitely worth of the money! I will write also feedback on internet if that is possible. I am very happy and satisfied! I have kawai kitty sheer gray.
Hello! I’ve received my lens and I’m very happy with them! Even though my eyes are naturally brown, the blue really shows and makes my eyes look as pretty as I hoped. Thank you!
I bought VASSEN HANABI BLUE
Thank you! I really appreciate the timely shipping updates and nice packaging. The lenses are just what I was looking for.
I have had a relative buy some contact lenses from your store and they had a very good experience wearing your contact lenses and said they were very good quality. I have not bought anything from your store but I am definitely planning too.
Have a great day ^~^
I was very happy with the website and the contacts. The contacts were wonderful, comfortable, price nicely and the shipping was fairly fast. Thank you for the extra little gifts in the package they were very cute! I look forward to purchasing again and telling my friends about your website!
Hello,
Thank you! I’m very pleased with your product. I was concerned about the late arrival, but it was only because the package needed a signature and I live in a non-contact dorm hall. Next time I will just give you guys a more reliable address. Thanks again!
Sincerely a happy customer,
Thank you so much for the brown choco contact lens. Your service is excellent and I will always buy contact lens from you, if you continue to have the dark brown choco lens.
Thank you again
I’m happy with my contact lenses
Hello I have received my items. I am satisfied and happy 🙂
I got my contact lenses! Thank you! they were all great! 😀
Hi! I recently received the “Geo flower blanket violet wfl-a71 violet contact lenses” as a gift and I am very happy with my lenses ! Thank you so much!!
Still happy with you guys, and am thinking of ordering soon. I do with you had a few of the more popular brands though!
Thank you, great shop, great produits and incredible gifts !!!
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
Customers who want to know how contact lenses will look on their eyes must check online blogs, because all the products that we sell can be seen on people having different eye color.
We are sorry, and we also hope that you understand that asking a refund for products that you do not like is not only unacceptable, but it is also something that most people would not dare to do.
Customers are warned to check their products before opening the vials, so we are sorry, but it is not possible to change any contact lenses that have already been tried. We have never and will never refund anybody in this situation, and we are sure that you also understand, that no shop in this world will accept to change contact lenses that customers have been wearing.
Because we respect our customers we can only accept to change or refund contact lenses that have not been opened.
Thank you again for your order.
Sincerely,
https://Korean-Lens.com
Hey! I’ve now received them
Hey! I’ve now received them but i’m not happy with my purchase at all, the lenses did look so much darker on my eyes you can barely tell! They looked so much lighter and brighter on the photo on your website, and the girls eye was dark too same as mine!
Please i want my money back! They do not look like i expected! Hope you can understand.
I am very happy with my
I am very happy with my contact lenses, thank you! Your product was very easy to use and did nothing to my eyes after extended use, as some others have. As soon as I use my other lenses, I will most definitely order more as soon as possible!!
I absolutely love your
I absolutely love your contact lenses! Can’t wait to buy more!!!!
Hello,
Yes! i am in love with
Hello,
Yes! i am in love with the contacts i received! I really like the green and black pair i got, but the blue ones just look a little weird on me and they don’t blend well with my brown eyes. overall i do really like them! thank you!
I thought shipping was going
I thought shipping was going to be faster but took 2 weeks to get here but the product was perfect and I loved the extra souvenirs that you guys shipped with my order
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
We separate large orders to avoid customs and any other tax for our customers.
Your second parcel tracking number is:
xxxxxxxxxxxxx
Thank you again for your order.
Sincerely,
https://Korean-Lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/KoreanLensCom
Hello,
I already arrived my
Hello,
I already arrived my order but this is incomplete Your page said to buy 5 and get 3 free. I followed all the steps that you indicate, but in my package only 4 pairs of contact lenses arrived
I hope you can explain the reason for my incomplete order. I hope they can send me the missing contacts lens.
got them yesterday! they look
got them yesterday! they look amazing 🙂
Sono arrivate !!! Grazie
Sono arrivate !!! Grazie mille !!!
Hello, I am extremely
Hello, I am extremely satisfied with both my purchases as the contact lenses I ordered (the dueba) look absolutely gorgeous on my eyes and are very comfortable furthermore the product arrived in under a week to the U.K., and the contact lenses also came with a contact lens case which is a bonus! I will continue to order from this website and recommend it to all my friends and family.
I’m very happy thank you so
I’m very happy thank you so much ! The packaging was fanomanal ! Beyond what I had expected 🙂 Thank you for the fast shipping and having outstanding customer service !
I bought contacts from you
I bought contacts from you and received them with nice gifts , still wearing them and they where gorgeous
Hi,
Just received the
Hi,
Just received the order.
Thank you very much for the careful wrapping and cute hairband (it’s a hairband, right?).
Please accept my sincere apologies for being impatient and nasty in the previous emails… I’m sorry.
Will continue to shop at your website. Please have more interesting promotions.
Thank you .
Veronica
I am extremely happy with my
I am extremely happy with my lens purchase from you guys. The quality and shipping time was perfect. Will buy again and again!
I’ve been very satisfied with
I’ve been very satisfied with the lenses I got!
The shipping was very fast and excellent too. Will definitely order again
I recieved my pair of free
I recieved my pair of free pair of contacts len from doing the reviews. and I am so very happy!!! wish I get to win another pair thats brown. The mini vivians gray you sent me were so nice. Absolutely best website ever.
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
These contact lenses won’t be sold by the manufacturer for 6 months at least, but we recommend you these similar lenses:
https://Korean-Lens.com
BUY 2 GET 1 FREE: buy 2 items of any kind and choose 1 free product (any price but not higher price than any of the 2 items that you buy). Copy the link to your free item in the “Comment box’ that you will see during checkout.
Thank you again for your order.
Sincerely,
https://Korean-Lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/KoreanLensCom
Are these ones available? I’m
Are these ones available? I’m so interested. If not, can they be available someway? https://Korean-Lens.com
I loovveee my contacta there
I loovveee my contacta there so pretty an natural looking. Ill definitely be buying from you again thank you for the fast delivery also
Hello!
Days ago I was sad and
Hello!
Days ago I was sad and disappointed that I received a product that i didn’t like after many good purchases made with you. But this week I received the product again for free. You have always been my first choice for choosing my glasses. I hope that I can always count on you, always write very well and make reviews about your products in my blog.
Have a good day
My order arrived today, it
My order arrived today, it took a little bit, but it was worth the wait. I will definitely shop again in the store, and I will recommend it. Thank you for the gifts! Loved it!
I already received some
I already received some products long time ago, I’m waiting to better weather to can rock some new lenses this year
Hello
I received all my
Hello
I received all my lenses in good condition and I’m very happy with them. I would definitely buy again.
I have receive my order !
I have receive my order ! Thanks a lot I am in love with it !
I made a short review, in french on my Instagram Account ! (https://korean-lens.com)
Hope my friends will buy your products !
Thanks again for all !
Xoxo,
Dounia
Hi!
Thank you! The contact
Hi!
Thank you! The contact lens are great!
Rory
I have bought several contact
I have bought several contact lenses from your store, I have always been satisfied.
Thank you!
I really enjoy your lenses
I really enjoy your lenses
I’ve been quite content with
I’ve been quite content with the products, they look amazing! 🙂
I would like to say that I’ve
I would like to say that I’ve ordered a couple of times from you now and I’m very satisfied. I love the way you pack and send my items and the cute extra gifts.
I’ve never had any problems with the lenses.
I’m very happy with the
I’m very happy with the purchases I received when I last ordered, this place is amazing amd awesome! Thank you!
I purchased a pair of grey
I purchased a pair of grey lenses some time ago. And I loved them! They were awesome. Hope you’ll send some lenses to try or some freebies!
Thanks!
I’m very happy with the
I’m very happy with the store.
That was the first time I buy circle lens online and I love the service, my package was in perfect condition and I love the cute case they gave me.
I hope I can buy again very soon
Hi,
Thank you so much for
Hi,
Thank you so much for your excellent service. That’s why i read so many good comments on the internet about your shopping website.
Best regards,
Hong Trang Tran.
thank u for my contacts and
thank u for my contacts and earrings gift. Will definitely be ordering from your site again!
Hello,
I received your
Hello,
I received your products and I am so happy with them, very comfortable and good quality circle lenses.
I really love your products!
Thank you for all.
Have a nice day,
Leticia.
I am very happy of all my
I am very happy of all my order in this store thank you so much
Hello korean lens everything
Hello korean lens everything was perfect with the lenses very fast shipping good lenses thank you for your gifts greece send you greetings
Hello Retailer.
It’s not
Hello Retailer.
It’s not myself who has had products off you but my partner who has a tendency to use my details when she uses my bank card. She’s very happy with your products and likes them very much however lately we havent purchased any lenses for various reasons. We hope to continue doing business with you in the future as your products are top quality and your selection is fantastic.
Regards
Andy
Yes I am very satisfied with
Yes I am very satisfied with your products and will be ordering more after the new year
Thank you
Hello,
i am very happy with
Hello,
i am very happy with the contact lens i got from you! I actually would love to get more products from you!
I have recently received 3
I have recently received 3 pairs of contact lenses from you, and I am beyond pleased with them 🙂
I am extremely happy with
I am extremely happy with every product I have received from the store. I always buy from this shop
Hello!!!
I have already
Hello!!!
I have already received some lenses from your store
It’s really lovely, you just made me happy 🙂
And I also appreciate your little presents for me like a cute pen and cases
And thank you for the fastest delivery!
Maria 🙂
I’m very happy with your
I’m very happy with your store!!! I bought from you countless times and everything was always perfect 🙂 thank you for that
Very happy with the products,
Very happy with the products, I will be ordering more soon once I can decide..
So far I have bought three
So far I have bought three pairs of lenses from your store and received a free pair as well, and I can’t thank you enough! I love them! You have great selection. I would like to see a few more opaque lenses, especially for people with dark eyes. Thank you again!
-Alex
I want to thank you for your
I want to thank you for your beautiful lenses, one of the best sites on the web, I will always buy from you because you are very fast and very qualify.
Have a nice day!
Hi! Thank you! I’m very
Hi! Thank you! I’m very satisfied about your lenses,they are one of my favorite!
I often wear them without problems!
Have a nice day!
Sas’ke
Hello I have been very
Hello I have been very satisfied with every item I had get from you guys thank you, my only complain it would be that, the page never let me introduce the code for the promotion
I receveid your lens more
I receveid your lens more times and they are the best. I have bought before
from other lens-sites but no one compares to You. I am very happy with your
services. Thank you
I recently bought a pair of
I recently bought a pair of lenses and they came earlier than I expected, which is great. The quality was amazing and they were really comfortable to wear. I suggest Korean Lens to all my friends!
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
We have checked and all the orders that you made were in USA within few days and all delivered few days later. We are sorry but we are not responsible for USPS delays, we always send orders the same day or day after we receive payment, then delay can be caused by USA customs or USPS (but we usually do not face any customs delay because all our parcels are sent declared as “GIFT”).
As you can easily know by checking your tracking number, your latest order has been shipped on October 24, 2016 and is in USA since November 1, 2016.
November 1, 2016 , 12:55 am Processed Through Facility ISC LOS ANGELES CA (USPS)
Then USPS failed to deliver it quickly, this is why you will get it tomorrow.
https://tools.usps.com/go/TrackConfirmAction.action?tRef=fullpage&tLc=1&text28777=&tLabels=RR221975595TH
Anyway we are very sorry but we are doing our best and if we find a faster shipping method, we will inform you.
Thank you again for your order and sorry for the inconvenience.
Sincerely,
https://Korean-Lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/KoreanLensCom
I have bought lens from this
I have bought lens from this website for years because of the good deals and fast delivery time. But I noticed every shipment I place, the delivery takes longer and longer. It used to take 1-2 weeks but this time I’ve been waiting almost a month and I still haven’t received my lenses. Is there a new shipping method? I know shipping is free and I’m thankful for that but why put 5-10 days if that’s not the case anymore?
Thank you guys and I’m
Thank you guys and I’m counting on your service for all my need.
I bought from your store long
I bought from your store long time ago! but I was pretty satisfied!
Hi dear!
I haven’t ordered
Hi dear!
I haven’t ordered lenses from your website yet, but I’ve got lenses from your store which my friend gave me and I really enjoyed wearing them! I don’t know what the name was, but those were grey and I loved how the color covered my dark, brown eyes. I’m sure I’ll order lenses from your website when I’m going to need them for my next cosplay!
Lots of love,
Laura
Yeah!,yeah!,are beautiful!,I
Yeah!,yeah!,are beautiful!,I love it!,muuuuuuacks,you are the best!,thanks for the gif,welcome!
I have received all the
I have received all the products I ordered from your site in great condition and I’m truly satisfied with your products. Hope you will add a new brand in your contact lens solutions range – DUNA No Rub ONe Solution because this is a really good brand.
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
Even if customers are responsible for the products that they buy, we accept to change any contact lenses that have not been opened yet.
Please return any products that you haven’t tried and we will contact you when we receive your parcel.
Of course, as anybody can guess, it will never be possible to return any contact lenses that have been tried on someone eyes.
Also, as it is the first time that you make an order on our store, it is not possible to repeat that you bought some lenses that were better before.
Thank you again for your order.
Sincerely,
https://Korean-Lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/KoreanLensCom
I purchased 3 pairs of
I purchased 3 pairs of contact lenses 2 hazel 1 green and not one of them change my eye colour. I have written to you before and I expect you to get back to me with a solution because I did spend $60 hoping to get a different look in the colour of my eyes. I have purchased from you before and they were magnificent. These one’s may be faulty but i would like you to do something about it as soon as possible.
anna
Muchas gracias por todo, ha
Muchas gracias por todo, ha llegado en el tiempo previsto y con sorpresas incluidas, no dudaré en volver a comprar
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
Contact lenses look different on each person, so it is always better to check some blogs that can be found online, to find someone with the same eye color.
It is the only way for customers to know how contact lenses will look on their eyes, as we cannot publish photos that have not been given to us.
We are sorry if our team has forgot your cute case and we are sending you today 2 different free cute cases.
Thank you again for your purchase.
Sincerely,
https://Korean-Lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/KoreanLensCom
I ordered three different
I ordered three different lenses, however I was only really satisfied with one and partiallt satisfied with another. I got red ones, blue ones and pink ones. I have dark dark brown eyes and the red showed up rather ok. The pink was very dull and just made ny eyes look like a lighter brown. The only one I was not satisfied with at all was the blue, the blue just made my eyes look like black pits, which is definitely not what I was going for. I would seriously recommend having pictures of your products on dark vs light colored eyes. I was glad to know that these go in easily and come out when wanted too.
I entered the promocode for the cute case and got a pen instead. I really wanted the case.
Overall, my experience was about a 3/5.
Hi yes I bought 3 times from
Hi yes I bought 3 times from your site and always got the packages in time, I’m planning to buy more soon and review them on my blog!
Hello
I am very satisfied
Hello
I am very satisfied with the eye lenses that I have purchased before!
Hi there!
I am happy to do
Hi there!
I am happy to do business with you guys. I’ve had a couple different accounts with you, and have gotten lenses from you guys several times with no problems at all! The lenses always arrive in good time, and are packaged very well.
Thank you very much!
I haven’t found another store
I haven’t found another store online which provides quality lenses at such a cheap rate. You have no idea how much easier it has made my life . Yes , I am very happy with your products and I plan to remain a customer .
Yes i ordered 2 and received,
Yes i ordered 2 and received, I still didn’t try mine but my sister did and she’s really happy with it
I really appreciate to shop from you and like the way u ship it it took more time for Canada for example but it’s ok thank u for everything:)
I’ve always been happy with
I’ve always been happy with every purchase from your store.
I’m very happy with my
I’m very happy with my purchases. Especially the geo gray and violet lenses, they’re gorgeous. I’m also happy that the delivery has been much quicker along with the customer service. The deals are also fantastic and it’s good to find a trustworthy company. Thanks
I am very happy and satisfied
I am very happy and satisfied with my purchase of the lenses thank you!
I am very satisfied with my
I am very satisfied with my purchase. I loved the free gifts that came with my lenses. Thank you!
Dear Korean-Lens,
I’m really
Dear Korean-Lens,
I’m really happy with your store and I’ll continue being a client!
Keep up with the good service!
Sincerely,
rinny-work
Very happy! Timely delivery –
Very happy! Timely delivery – Great purchase!
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
We are very sorry about this problem and will send you a free lens with your next order.
Please type “FIXIT” in the “Comment box” the next time when you make an order and we will add to your parcel 1 of the defective lens.
Thank you again for your orders and sorry for the inconvenience.
Sincerely,
https://Korean-Lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/KoreanLensCom
Hello! I am happy, I have had
Hello! I am happy, I have had many pairs of lenses off you now.
I have a problem with just one pair though – I have had the exact same pair once before so this is my second pair of them. These are noticeably thicker than my last pair (which ripped so I need new ones) and I can feel the thickness on my eyes. It feels like two lenses stuck together but is only one. It is very uncomfortable and I cannot wear them as it makes my eyes sore 🙁
All of my other pairs have been great – around ten pairs
I tell my friends to come to this site all the time and I also buy off you to give to my friends as gifts
Thank you. I’m very happy
Thank you. I’m very happy with my lenses and it is exactly what I expected
Hi! Thank you for the stuff
Hi! Thank you for the stuff yall gave me and just found out about this website on Yahoo haha but i think its pretty Great! And sure that i’ll find everything i need here thank you again. And i’ll make sure if i need any help i will tell ask y’all have a since evening. 🙂
Hello Korean-Lens.com
I
Hello Korean-Lens.com
I received my products and they arrived in perfect conditions
LOVE THEM!!!
I will definitely continue buying with you guys
Best regards
Adriana
Good Afternoon,
I ordered
Good Afternoon,
I ordered some products a while back and have been extremely happy with them. I’m waiting on a few other things and I may order again. Thank you for asking!
I look forward to doing future business with you again.
I need to tell you that I’m
I need to tell you that I’m pretty satisfied with your products <3
Hello, I am sorry but the
Hello, I am sorry but the colour was so dark not the same in pic Otherwise shipping is fast and I loved the gifts !!!
I am happy with all the eye
I am happy with all the eye lenses as well as the free cases and pens!!! I love it and will continue to support you !!!! Thank you for great customer service!!
I’m happy with your product.
I’m happy with your product. But I would love to see more customer photos of the lenses.
I also wanted to tell you that I would like to work together with you. Not just as a cosplayer/streamer but also as a youtuber. I make costume tutorials with two friends of mine and I think we can help you promote your store.
Kind regards,
Sanne
Thank you so much! Your
Thank you so much! Your product made me very happy!
The contact lenses are
The contact lenses are gorgeous many thanks again!
I am super happy with my
I am super happy with my products!
Thank you very much,
Catarina
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
You order has not been made with this Email address, so please send us a private message if you want that we investigate more.
Pictures on our websites are made by our team or sometimes by our customers, so they are correct.
We are sorry but color lenses look different on different eyes, so customers need to check different blogs before ordering, to know how contact lenses will look on their own eyes.
Thank you again for your order.
Sincerely,
https://Korean-Lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/KoreanLensCom
I’m sorry but I am not happy
I’m sorry but I am not happy with the contacts at all! =(. They don’t look anything like they do on your website! I have brown eyes so I look on other websites to see if they covered brown eyes. I decided to just take your website’s word for it. Unfortunately , I was wrong. They show next to zero difference in my brown eye color. However, I was very pleased in how fast they arrived! =)
I am always satisfied with my
I am always satisfied with my contacts, so great !!!
I have bought and i love it,
I have bought and i love it, thank you very much! 5 out of 5 stars!
Hi, I am very happy with the
Hi, I am very happy with the pair of contact lenses that i bought! 🙂 They are look better than i was expecting them to, everyone tells me they are very pretty. I also really like that you get a gift with every buy. Also the shipping was not slow. I will very probably buy my next pair at your store in the future.
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
Your tracking number can be found in your account since the day your order has been sent, exactly as explained in every message that we have sent you:
RR165791782TH
A message with your tracking number was also sent, but if you haven’t added our Email address to your contacts list as also requested, you might not have received it.
Thank you again for your order.
Sincerely,
https://Korean-Lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/KoreanLensCom
Hello again please i would
Hello again please i would like to receive my tracking number as soon as possible last email from you said that it ll take 3 days but nothing …
Hello
I have receieved lots
Hello
I have receieved lots of contacts from you and i’m really happy! They are comfortable, the colors are nice and I would recommend you to a friend 🙂
Best wishs
Nina
I wanted to write a message
I wanted to write a message to let you know how happy I was to recieve my contacts. The package was cute, the earrings, everything was awesome. You guys are so great!!! I will definitely be buying all of my contacts from. You in the future! Thank you again! -Alex
I have received them and I
I have received them and I really love them. I will buy some more for sure. Thank you
I received my order earlier
I received my order earlier today and all of the lenses are absolutely wonderful! I made a detailed review including photos and posted it to my new cosplay blog. Included is the link to my review.
https://newbiecosplaystuff.tumblr.com/post/147168182025/korean-lenscom-review-geo-crazy-lens-sf-10
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
We are sorry if you haven’t received our message, but please check your Spam folder, as Hotmail webmail is always a problem.
Our bank needed a document to accept your payment but it has now been accepted and we will send your order tomorrow.
Your tracking number will be in your account within 2 days, so please check it if you do not get our message again.
BUY 2 GET 1 FREE: buy 2 items of any kind and choose 1 free product (any price but not higher price than any of the 2 items that you buy). Copy the link to your free item in the “Comment box’ that you will see during checkout.
Thank you again for your order.
Sincerely,
https://Korean-Lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/KoreanLensCom
the lenses are great, very
the lenses are great, very high quality, thank you!
Hello i order lens 05/07/2016
Hello i order lens 05/07/2016 and when im checking on my account “order” i can see it still pending can i know if im lenses have been send and i already sent email to contact u but no answer from ur side
I did receive a product from
I did receive a product from your store and it was DUEBA HIDROCOR CRYSTAL GREY contact lenses and I am very happy and satisfied! The contacts look very nice and natural. Thank you for the cute gifts and the fast shipping!
Hello, I get me the lens
Hello, I get me the lens circle a few weeks ago everything perfect! nun
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
Sorry but you haven’t received our Email very late, but you replied very late, 2 days after you had received our Email. There was no misunderstanding, everything is perfectly clear on out store.
The only reason why customers can get a free pair is that we send the 3 pairs in the same parcel, or we would have to pay shipping twice.
But because it seems that you really want a free pair with your new order, we can propose you to review our store, so if you are interested, please follow these steps, we will wait 24 hours before we cancel your new order. Please do not discuss what is asked below, or we prefer to cancel your new order, just do what is requested if you want a free pair.
What to do if you want free contact lenses ?
NOW:
– LIKE or SHARE this page:
https://www.facebook.com/KoreanLensCom
– Make 3 blog pages (Blogger, Tumblr, Facebook) and a Youtube video with 10 photos from our store to announce your future review. Title of your video and blog: KOREAN-LENS.COM REVIEW
– Send us the links to the blogs and video that you have created on:
https://www.youtube.com/upload
https://www.blogger.com
https://www.tumblr.com/new/blog
https://www.facebook.com/pages/create
– Share your links on Facebook, Twitter or any forum.
WHEN YOU RECEIVE YOUR CONTACT LENSES:
Publish your review and send us the links.
If we receive the 4 requested links we will send your second orders with a free pair, otherwise we will cancel this second order.
Thank you again for your purchases.
Sincerely,
https://Korean-Lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/KoreanLensCom
I need to cancel the second
I need to cancel the second order because there was a misunderstanding . I wanted to get the special buy 2 get one free , but I was told I cannot . I was also going to post a review as well . Please let me know how I can receive a full refund for the 2nd order
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
We are sorry but customers can request a free pair only when 2 pairs are purchased within the same order. As your first order has already been sent, it is no more possible to get a free pair for this former order.
We have received your new order, but you have made an order of 1 pair only, so you can get a free pair if you buy a second pair now. If you are interested please make a new order now and copy in the “Comment box” the link to your free pair.
Thank you again for your order.
Sincerely,
https://Korean-Lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/KoreanLensCom
I wan to order another pair
I wan to order another pair to get one free ! Is that at all possible
Hi
I received my items I even
Hi
I received my items I even intend to do a review of the contacts when I’ll have time. They are amazing
Have a good day!
I am happy with the products
I am happy with the products and would like more lenses.
I am very happy with the eye
I am very happy with the eye lenses!! Thank you you are the best !!!
I got my contact lenses
I got my contact lenses today! I’m so happy they are all pretty! Thank you guys! More powers!
Thanks so much for the order
Thanks so much for the order i’m so happy
Thankyou for your
Thankyou for your thoughtfulness as for now i just want the one i bought(mini nobluk in grey 14 diameter). And i am pleased to see that customers satisfaction is your first concern. It gives me a positive feeling. Looking forward for more businesses with you!
Alisha.
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
We care our customers even if they made only 1 order like you, but we would like that you understand that we do not selle corrective lenses to anyone.
You should also understand that not only we have checked our suppliers for you, but also, we had to send you this message twice to get your reply.
We are sorry but this offer is only available 24 hours and there won’t be anymore possibility to order corrective lenses if you do not order now.
You can now order 3 pairs of these products with -1.50 correction:
https://Korean-Lens.com
Please write -1.50 in the “Comment box” that you will see during checkout.
Thank you again for your order.
Sincerely,
https://Korean-Lens.com
Hi dear
I want to order and I
Hi dear
I want to order and I am a regular customer with your company but I feel you should look after your customers who are buying prescription lenses. I will buy 3 but you should give me discount as all other buyers get buy 2 get 1 free :(((((
Thank you!!
Kind Regards,
Kalisa
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
You can now order 3 pairs of these products with -1.50 correction:
https://Korean-Lens.com
These products are only available during few days, so please order now if you are interested.
Please write -1.50 in the “Comment box” that you will see during checkout.
Thank you again for your order.
Sincerely,
https://Korean-Lens.com
Hi dear
So I can order the
Hi dear
So I can order the DUEBA HIDROCOR CRYSTAL BROWN in prescription but have to buy 3 pair? Is it available in -1.50 or -1.75 ?
Kind Regards.
I am very very happy with the
I am very very happy with the circle lenses, cases, pen and cute box you sent. The package was received quick. The lenses are fantastic and I will be back for more so I can blog about them too on my blog
Dear customer,
Thank you
Dear customer,
Thank you for your message.
We do not sell corrective prescription contact lenses (lenses with RX/power/degree), we sell only Plano lenses without correction (0.00).
But as we want to help you if you want to buy color lenses from our shop we can order these lenses for you but our suppliers do not allow us to order less than 3 pairs of prescription contact lenses (each pair with the same prescription).
- The minimum order for similar lenses is 3 pairs (3 pairs of the same color AND correction) but if you want different contact lenses and / or correction the minimum order is 5 pairs.
– The minimum order for different lenses is 5 pairs (different color and / or correction) but you can buy only 3 pairs if you buy 3 pairs that are exactly the same.
If you want to order please reply to this message to send us the list of the products that you want to order and we will check availability for you. If you want to buy 5 pairs you can mix colors and corrections but each lens of a pair must have the same power (1 pair = 2 lenses with same power). When buying 3 pairs both left and right eyes of the 3 pairs must also have the same correction.
Price of corrective lenses is the same as the price of plano lenses, just look on each product page of our store to know how much will cost your order.
We are sorry but our “Buy 2 Get 1 Free”, “Buy 5 Get 2 Free” and “Buy 10 Get 5 Free” offers do not include corrective lenses. You can get 5 free pairs if you order 15 pairs of lenses with correction. If you mix corrective and non corrective lenses you also need to order 15 pairs to get 5 free pairs. Also, it is not possible to buy different lenses for left and right eyes, so if you need for example -4 for left eye and -2 for right eye you must order one pair of -4 and one pair of -2.
Please contact us again if you need assistance.
Best regards,
Your customer service
https://Korean-Lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/KoreanLensCom
Hi there
I am a regular
Hi there
I am a regular customer with your company and have bought the dueba brand many times. I now want to buy new contact, but I need power lens.
I am happy to buy 2 pair power lens. I am interested in the “DUEBA HIDROCOR CRYSTAL BROWN” contact lens.
I love your company and I often blog about your contact lenses. I hope I can buy from you again if you can accommodate to my needs.
Thank you dear.
Kind Regards,
Kalisa
It’s been a while since i
It’s been a while since i ordered, but i loved the contacts i got from you last time, everything was perfect and the ship was super fast. Thank you so much!
I always use the dark brown
I always use the dark brown or hazel lenses and always recommend!
I am very happy with my
I am very happy with my contacts, they are amazing! Thank you!
I am happy with my products..
I am happy with my products.. Thank you 🙂
Last time I ordered contacts,
Last time I ordered contacts, they were awesome! Thank you so much
Hi! Your contacts are
Hi! Your contacts are amazing!! I am very happy
I have ordered a few pairs
I have ordered a few pairs before and I am very happy with them. I’d love more!
Hi,
I am very happy with your
Hi,
I am very happy with your product. There are so many choices and colors and sizes. And they all look so pretty! I just received red lenses and they are very beautiful and comfortable, thank you very much!
Good Morning .i’m totally
Good Morning .i’m totally happy for the products, and sorry for my late replay ..
Definitely i’ll buy again from you .
Have a good day
Greetings from Italy
Silvia.
Hello, I am very satisfied,
Hello, I am very satisfied, and thinking of buying another pair of lenses in the (near) future 🙂
Im really happy with the
Im really happy with the lenses I bought! The package was really cute and the lenses are great. Definitely getting another pair from you!
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
We have checked your pictures and we are sending you a free pair today.
We hope that you will feel comfortable with these items as with all the other contact lenses that you have purchased on our store.
Thank you again for your orders.
Sincerely,
https://Korean-Lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/KoreanLensCom
I was very happy with one of
I was very happy with one of my products, they Kimchi maki yellow lenses, but the red lenses (I cannot remember the name) irritated my eyes, and made them very red and swollen 🙁 I was unable to wear them for my convention because they hurt so much.
But the Maki yellow lenses are the best pair of lenses I have ever purchased! They blended perfectly with me Green/Yellow eyes, no one could even tell they were contacts!
I am so happy with my
I am so happy with my purchase from Korean lens! The lenses are so comfortable. This company has the most affordable and best looking contacts! I recommend !
Kind Regards,
Kalisa
Dear Korean Lens,
Yes, I
Dear Korean Lens,
Yes, I was very satisfied with my purchases. I was quite surprised with the speedy delivery. At some time in the future, I’d like to send you some photos of the effects and look of the lenses I purchased on my naturally light yellowish-green eyes, and to site hire they look on Asian eyes (I’m half Korean).
Regards,
Joyce
Hi! I love my cobweb
Hi! I love my cobweb Halloween contact lenses! I am very happy with them, my friend bought it for me! Thank youuu!
Hello,
I am very happy with
Hello,
I am very happy with the contacts! The last pair I received were these red contacts . Your service is very good and the shipping is really fast! The quality of the contacts is also very good and the contacts also look very cute.
Thank you!
Greetings,
I’m very happy with my
I’m very happy with my lenses! They arrived fast and they look amazing!
Sarah
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
On March 22nd, we informed you that you had selected an incorrect free pair, but as you replied too late on March 28th, your order was shipped already.
You can return any product and we will send the requested items with your next order.
Thank you again for your purchase.
Sincerely,
https://Korean-Lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/KoreanLensCom
Hi,
Thank you, I received the
Hi,
Thank you, I received the lenses. However, I am not going to use the free pair that was sent. Would I be able to exchange the free lens for another pair? I didn’t know you had to change it from the one I listed in the comments section and had requested for a change too late it seems.
Please let me know if I can instead send back and refund and reorder another set with the free gift of my choice.
Thank you,
Hi,
I’m very happy with
Hi,
I’m very happy with products I recieved I hoping to recieve more amazing deals and products thank you!
Sent from Outlook Mobile
I have received my items and
I have received my items and I am so happy! They’re so comfortable on my eyes, and they do not irritate!
I’m still putting up together a review / demo video about the contacts that I ordered for my YouTube channel . It is just taking me a little longer , also because I want to give my 100% into this video. But so far so good! I’d like to thank you guys once again!
the USPS have found my
the USPS have found my package they delivered it to the wrong address. Im also very sorry for acting out. I was really frustrated about losing my package. Thank you for the contacts they are lovely.
I was pleased with the fast
I was pleased with the fast service and great quality of your contact lenses.
I BOUGHT A COUPLE PAIRS OF
I BOUGHT A COUPLE PAIRS OF LENSES FROM YOU, AND I LOVED THEM. I HAVEN’T HAD ANY COSPLAYS THAT NEEDED CONTACT LENSES SO I HAVEN’T BOUGHT FROM YOU IN A WHILE, THOUGH I HAVE A COUPLE COSPLAYS COMING UP SO I WILL PROBABLY BE BUYING SOON!
I ordered some black lenses I
I ordered some black lenses I love them I’m going to buy more. T.
Hi:
I’d already received my
Hi:
I’d already received my products 🙂 Thanks i’m very happy with them and gonna make new order soon :3
Thanks in advance.
Piero Peralta
HEY I RECEIVED MY NATURAL
HEY I RECEIVED MY NATURAL BLUE LENSES AND I LOVEE THEM! Thank you soooo much! 🙂
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
Your order has been sent less than 1 week ago and will be delivered shortly, as your tracking numbers shows.
Thank you again for your purchase.
Sincerely,
https://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens
Hello,
Thanks for contacting
Hello,
Thanks for contacting me.
I have ordered from you twice and loved the product and shipment. This time is different. The tracking shows that the prodect has not been sent. It shows that you all are still preparing the shipment. Has it been shipped?
Thanks so much!
Hi,
I am extremely happy with
Hi,
I am extremely happy with my contacts. Thank you so much and I will not only order again, but I’ve been telling everyone about your site.
I’m in love.
Maryia
Hello there. Yes, I love
Hello there. Yes, I love using your website and it’s my go to place for contact lenses. I even recommend you to my friends! Unfortunately though, some of them need prescription lenses.
Thank you!
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
We have sent again the confirmation Email that includes any information that you might need, so please read it.
Thank you again for your order.
Sincerely,
https://Korean-Lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/KoreanLensCom
Where do I use my tracking
Where do I use my tracking number? What site?
Dear customer,
Thank you
Dear customer,
Thank you for your message.
We are sorry if you haven’t received the correct products but please check your contact lenses carefully and ignore the labels and anything written on the vials. It often happens that customers think that they haven’t received the correct products when orders are actually correct 99% of the time:
– We need to ask you to check the lenses size and colors, not only trust what is written on the lids and labels because it often happen that manufacturers put wrong labels on the contact lens vials. Also, some contact lenses show a smaller diameter on the label because the biggest lenses are illegal in some countries where they are sold (manufacturers make only 1 label and sell their products worldwide).
– We buy contact lenses from many distributors who get these products from Korean manufacturers and apply their own labels and brands, so contact lenses are the ones that we declare even if labels (on vials and lids) show anything else. Diameter is always the one that we declare even it is written anything else.
- Contact lenses do not always exactly look like what you can see on the photos because it depends on your natural eyes color, so please make sure that you haven’t received the correct products before sending us pictures. It is easy to know that you have received the correct products if you look closely.
Please reply to this message to send us pictures of the products that you have received (photo of all the lenses + photo of the lids) and we will compare them with the photos of the products that have been shipped.
Please do not send only photos of the lids or only photos of the lenses, we need both or we won’t be able to check your order. We keep a record of all the products that we send and we will check these photos too.
Thank you again for your order and sorry for the inconvenience.
Best regards,
Your customer service
I received my order with my
I received my order with my lens. The lens were suppose to be gray but instead I received lenses that were greenish blue
I’m very happy with my
I’m very happy with my lenses! They arrived fast and they look amazing!
Sarah
Hello,
I am very happy and
Hello,
I am very happy and pleased by your products.
Thank you for your concern.
I am very happy with your
I am very happy with your products I have purchased. Everything was great.
I had brought eye lenses from
I had brought eye lenses from ur site and I am soo happy with it!! Thank you soo much I have told my friends to buy it from ur site love it!! Thank you soo much
This morning finally arrived
This morning finally arrived the package to my city. I am very grateful and satisfied, thank you very much almost for the gift 🙂
THE CONTACTS HAVE FINALLY
THE CONTACTS HAVE FINALLY ARRIVED! Thank you for communicating so well with me, I’m a starting youtuber and will be making a review of these lens. So far I am so impressed and delighted by your service 🙂 Apologies as it was in fact Customs fault but thank you for replying and being so informative. I will definitely recommend this site to all my friends!
Dear customer,
Thank you for
Dear customer,
Thank you for your kind message and your feedback.
We understand that before they receive their first order some customers can be anxious and we keep trying to explain that no other website could be better because we do our best by shipping orders immediately and by making our parcels look like gifts sent from a friend abroad (to avoid customs delay).
We would appreciate if you could post now a feedback on these forums or any other one that you know and like:
https://forums.soompi.com/en/topic/66228-c-i-r-c-l-e-l-e-n-s-official-thread
https://www.gaiaonline.com/forum/real-life-fashion-style/the-official-circle-lens-thread-poll-pics/t.52653443_61
Then later, if you also want to make a full review on a blog we will be happy to send free contact lenses.
Thank you again for your order.
Best regards,
https://Korean-Lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/KoreanLensCom
dear customer service,
thank
dear customer service,
thank you thank you thank you ^_^) my contacts are here!~
I have not opened my package yet, but it has arrived safely~ I was getting tired of waiting…
but it was not because of you~ my mother has had them since Tuesday, I don’t know why she didn’t tell me sooner
but I digress~ I was wondering, since I’m sure I will be very happy with my order, where would you most like me to leave feedback?
I know you have a feedback page on your website, but I thought that, perhaps, there was some other website you would prefer it to be submitted to?
I want to express my satisfaction but I don’t know how, aside from making more purchases and since I’m going to do that anyways, is there anything else I can do?
I also want to express my condolences for some of the …”insensitive” feedback you have received v_v) your service is exceptional really and does not deserve such rudeness
one last thing I can’t wait to see the rest of my cute packaging and gifts~ the exterior of the parcel has cute little stickers on it already and, from what I have read, it only gets better~
really …thank you very very very much~ ^_^) I don’t know if you ever get tired of hearing customers say that, but I really am very grateful, and like I said, I don’t know how else to express this ^_^)
I have received my order,
I have received my order, sorry that I was a bit angry 🙂
I want to start with a very
I want to start with a very sorry
I just want to clarify, I do not escalate the dispute was in fact PayPal PayPal, and second before today I did not receive the package, I was personally collect my postal service.
And I said that, I want to apologize, really sorry, I never meant to hurt, I regret my behavior and for being disrespectful and especially impatient with the package, as it was my first package I ask from HK I mistrusted too and it scared me. But it is no excuse.
On the situation in PayPal, 2 days into my account and I saw the page saying that the dispute was not with me and could not afford the extra money in my account. In fact, yesterday saw the postcard mail page that came yesterday, but today I went by to review it and well. Arriving see your mail and thought it strange, I just enter the page of PayPal is the purchase money, I do not know what happened (I know because I get a refund), on data from resolution of the dispute not I was in my favor.
I am attaching the picture to that can view, use a translator, but says this:
“Tras considerar cuidadosamente este caso, no podemos resolver esta reclamación a su favor en este momento.”
“After careful consideration of this case, we can not resolve this claim in your favor at this time.”
I will send a message to PayPal, saying that today I get the package.
Finally I would like to tell you this by studying design and to apologize I would like to make a logo, graphic or something for your store. Only if you want
Sorry this truth.
I just sent a message to PayPal clarifying the matter
ANYWAY THANK YOU SO MUCH AGAIN FOR YOUR MARVELOUS PRODUCTS <3
yay! this makes me really
yay! this makes me really happy! thank you so much!
I will buy my lenses tomorrow! thank you!!
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
As displayed on every page of our store, do not add your free pairs to your cart and please proceed as explained below:
BUY 2 GET 1 FREE: buy 2 items of any kind and choose 1 free product (any price but not higher price than any of the 2 items that you buy). Copy the link to your free item in the “Comment box’ that you will see during checkout.
Thank you again for your order.
Sincerely,
https://Korean-Lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/KoreanLensCom
I didn’t completed my order
I didn’t completed my order because I didn’t get the third lense for free as it says on your homepage.. I ordered total for f 3 and total indicates $59.70 instead of $39.80.
Please let me know how I can correct the issue.
Thanks
Sent from my iPad
Dear customer,
Thank you for
Dear customer,
Thank you for your order.
As explained on every page of our store, free pairs cannot be added to your shopping cart.
Please send us the link to a 4th pair that you want for free.
If you only want 3 pairs the 3rd pair will be refunded after you receive your order.
Thank you again for your purchase.
Sincerely,
https://Korean-Lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/KoreanLensCom
Hi,
I’ve certainly didn’t
Hi,
I’ve certainly didn’t understand how to have the third pair for free. All 3 of them was bilted at 19.90
Can you pay back the $19.90 please ?
Thanks
Best regards
jean-marc
Thank you for being so
Thank you for being so helpful I have ordered a new lens! This is my first time buying from your site but I am very happy with the service 🙂
I just wanna say that your
I just wanna say that your shop was so awesome and amazing congratulations keep it up hope ill get soon that lens that i order that was akara grey i love it that one was i always use hope i get it soon.
Hi I received my lenses now
Hi I received my lenses now it’s wonderful color I love it a lot …. Thank you so much
Thank you very much!
Just
Thank you very much!
Just received my order.
So sweet of you to have pasted the cute stickers on the envelope and the little gifts of pen and plastic earrings.
Will definitely share your website with people and return for more purchases!
Thank you so much…
Sincerely
Veronica
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
Only one review is now possible for each order, but if we find it especially good/complete and if it is not in English (all languages welcome) we can propose to reviewers to make another review in the future.
Thank you again for your order.
Sincerely,
https://Korean-Lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/KoreanLensCom
Dear Korean Lens
I read the
Dear Korean Lens
I read the instructions to write a review and get a free pair of lenses .
I placed an order for 3 lenses (buy 2 get 1 free ) and I ask you:
if I write 3 reviews I can get 3 free pair of lenses?
Or for each order (no matter how many lenses I buy) I can write only a review and win one free pair of lenses?
Thanks
My contacts arrived today!! I
My contacts arrived today!! I just wanted to email to say thank you so much for getting back to me so quickly!! Excellent customer service!!
Hi, I purchased the DUEBA
Hi, I purchased the DUEBA MIYABI HAZEL CONTACT LENS and the DUEBA MIYABI GRAY CONTACT LENS a few months back. I was hoping i could send you pictures of how amazing they look. I also would like to tell people how natural they look and i always receive tons of compliments asking if those are my real eyes. Please let me know how i can do so.
Going to get my brother to
Going to get my brother to use your site for Halloween. Told him you have better quality lenses than most sites.
Received lens in good
Received lens in good condition and was protected with bubble wrap and a very cute packageing:) have yet to try but looks good thanks
Ultra quick delivery as
Ultra quick delivery as always and I have recommended your store to all my friends !!!
Great lenses. Love the
Great lenses. Love the packaging. Thank u for the free gift…. will order more.. authentic and comfy
I love you! Lol hope you will
I love you! Lol hope you will someday offer prescriptopn too <3 but I'll buy them anyways because I've read only the best about these lenses. They look beautiful.
I still see it says I have
I still see it says I have the turquoise pair, I just wanted to make sure that that’s the pair that was removed, so that I receive the grey, violet, and blue lenses. I don’t want the turquoise. Thank you so much in advanced you guys are the best, and my favorite place to buy lenses.<3
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
Your order will be delivered in less than 1 week and shipping is always free.
Thank you again for your order.
Sincerely,
https://Korean-Lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/KoreanLensCom
I live in australia if i want
I live in australia if i want to order 15 pairs so i have to pay $199
And do i have to pay for shipping?
And how long it will delivery?
just got my replacement lens
just got my replacement lens yesterday. this time there wasn’t any problems with it!
great quality, can’t feel them!
thank you for the quick shipping and service!
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
To send dropshipping orders to another address please just fill the checkout form “shipping address”.
To send free pairs to your customers after you have bought 10 pairs please send us an Email for each order.
Thank you again for your purchases.
Sincerely,
https://Korean-Lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/KoreanLensCom
Hello, I would like to buy 2
Hello, I would like to buy 2 pairs to 1 address and the free pair to another, both in México, in the state of Jalisco.
I’ve bought more than 10 pairs and I want to know if I can ask for that dropshipping.
THank you for all.
Have a great day
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
Please write “RECEIPT FOR CUSTOMS” in the “Comment box” and we will add a receipt to your order.
Thank you again for your purchases.
Sincerely,
https://Korean-Lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/KoreanLensCom
Hi, I have made an order a
Hi, I have made an order a couple of weeks ago. I want to make another one this week ( again 5 lenses + 2 free pairs ). I just want to make sure you can put the bill clear on the package and not write ‘gift’, because every express delivery in Italy goes to custom, and if they dont find the bill or they read ‘gift’, they then want documents, bills etc to calculate how much we need to pay for custom fees ( that’s because unfortunately many people in Italy bought fake material from China for thousands dollars abusing of the ‘gift’ way, and custom now doesnt accept any ‘gift’ package anymore 🙁
I don’t mind paying custom fees, because it’s only 10:20 euros while without bill and with gift written on it, it takes weeks to get the package out of custom.
Please let me know where i can write these instructions for delivery, when I place my new order ( because on the instruction box I already have to copy the link for the free pairs )
Thank you 🙂
Sent from my iPhone
Wonderful! The lenses are
Wonderful! The lenses are great. They arrived safely and quickly, they were well packaged with their lens cases. Thank you for my free gift and the little stickers on the address label – they made me laugh! Thank you =) Raven.
I am very happy with our
I am very happy with our partner, just loved the lens is super comfortable, loved the gifts, and I pointed out to several friends … Congratulations for the organization and cuteness of gifts, not to mention of course, the quality of the lens <3
I also like your contact
I also like your contact lenses so much and I was reading a blog where you said that after trying we will want all, IT’S TRUE !!!!!!
Hi guys!!! Really happy with
Hi guys!!! Really happy with my circle lens VASSEN VIOLET LOLLIPOP, Its wonderful!!! 😉 I´m from Perú and I haven´t have any problem!!! Thank you so much!!!
Thank you so much. I received
Thank you so much. I received my order today. I am satisfied and pleased with my orders. Thank you again. I love them!
Hello! Thank you so much for
Hello! Thank you so much for the free pair of lenses! I just went and picked them up! I had no idea you guys sent it already!! I thought the tracking notifications where for my first pair I bought and they just kept coming in… I never got notification that you sent the free pair already so I didn’t think it was for it…but I give my apologies for keep bugging you and re sending my emails….I just never got a response from my last emails so I didn’t think you guys had received it…but I just wanted you to know I am very happy with the lenses! They came neatly packaged and just what I hoped for! I will do a review on my blog for them! Thank you again! 😀
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
If you add to your cart 10 pairs that cost $19.90 each, you will pay $199 for 15 pairs (including 5 free pairs that you cannot add to your cart if you want them for free).
If you add to your cart contact lenses that cost more than $19.90 each, you will pay the price displayed in your cart.
Thank you again for your order.
Kind regards,
https://Korean-Lens.com
Hello I want to buy 15 pairs
Hello I want to buy 15 pairs of dreamcon but when ordering the still charging me $ 29 dollars and not $ 199 for 15 pairs, such as the promotion said.
Thank you! The lenses are
Thank you! The lenses are very beautiful and perfect. I hope to deal with you again 🙂
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
We are sorry but no page can delete an account, only customers close the page before paying or do not go till the last step of the process. Also, everybody knows that it is not possible to lose any money with Paypal, so no need to worry.
You haven’t made any order and you haven’t paid for any order.
If you want to know if you have made a payment or not, just check your Paypal account, there is nothing else useful to do and writing to Paypal is also useless.
Thank you again for your order.
Sincerely,
https://Korean-Lens.com
hii i just order before. and
hii i just order before. and i payed. the page erase my account. and i recieve any confirmation of nothing. i created a discution on paypal coz im afraid of loosing my money
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
Please read again our order confirmation Email, because there is nothing that you need to know about your order that is not explained in our message.
Thank you again for your purchase.
Sincerely,
https://Korean-Lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/KoreanLensCom
I got my tracking number.
I got my tracking number. What I have to do now??
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
All orders to your country first have to go through USA.
You will be able to track your order on your post office website after customs clearance, because most tracking websites are not updated until parcels leave customs office.
Thank you again for your purchase.
Sincerely,
https://Korean-Lens.com
Good afternoon.
I’m currently
Good afternoon.
I’m currently having the same problem while tracking my order.. It says destination country is United States of America, while I clearly stated that my country is Peru. Could you tell me why is this appearing in most tracking sites? Thank you, please answer me as soon as possible,
Mia S.
Dear friend
I tried to log in
Dear friend
I tried to log in with your pass and name but it doesnt work :/ i will try later on my computer… I may have problem with my phone. But im so thankfull with this service im gonna buy more tonight thank u! The lens came in perfectly condition.
Urs sincerely
I love your contact lenses!
I
I love your contact lenses!
I have about 7 pairs now and wear them all the time <3
Dear customer,
Thank you for
Dear customer,
Thank you for your message and your understanding.
As you already know we do not sell prescription contact lenses and we had to order them especially for you, so we would appreciate a bit more consideration than what you show in your message.
We are sorry but our supplier needed few more days to send us the 3 pairs, so as we didn’t want that you wait too long we have already sent you a first parcel.
We will send you the missing products as soon as we receive them and we also offer the second shipping that we have to pay only because we wanted that you receive your contact lenses as quickly as possible.
Thank you again for your order.
Best regards,
https://Korean-Lens.com
I HAVE A HUGE PROBLEM WITH MY
I HAVE A HUGE PROBLEM WITH MY ORDER! I ORDERED 3 PAIRS OF DUEBA TONY BROWN LENSES & I ONLY RECIEVED 1. THIS IS RIDICULOUS, I am so OUTRAGED! I’ve bought plenty of contacts from other websites & I never had a PROBLEM! I want my $90 back and a return package (because I am not paying for the shipping & I’ll send these contacts back OR you can actually send me what I paid for because this is fraud!This is not a good look for your company & I expect a quick response, this is RIDICULOUS! I need to know what is going on, you guys really messed up my ORDER! Thank you, I will most likely not buy from you again. I will defiently be putting a word out.
Wanted to say thank you. We
Wanted to say thank you. We received the lenses and everything is great 🙂
Thank you!!! This is the
Thank you!!! This is the first pair I received from you guys last year. I believe they are the magic lenses? They are so comfortable and I cannot wait to get my new pairs!!!
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
We reply to all Emails that we receive without exception.
Your tracking number also works perfectly and you must track your parcel as explained in the confirmation message that we have sent.
Thank you again for your order.
Best regards,
https://Korean-Lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/KoreanLensCom
My tracking number doesn’t
My tracking number doesn’t work? I’m trying to cancel an order but i’m afraid I won’t get a respond because it seems like you guys don’t respond to my emails.
I had been worried that I
I had been worried that I wasn’t going to receive my lenses in time but I just got them today! Thank you very much, I am happy with my purchase and the service I have received from you. I look forward to many more purchases in the future and yes I will be patient while waiting for my package to arrive.
Hi! I bought the Vassen Tofi
Hi! I bought the Vassen Tofi in violet a long time ago yet never really took pictures with them yet wore them all the time! I love them and also bought the Vassen Hanabi in red and love them too! Yet I’d like to submit a photo for the tofi violet
I got my vassan circle violet
I got my vassan circle violet contacts. I am so happy with everything. Thank you so much.
thankyou so much i recieved
thankyou so much i recieved my CL yesterday, and i loved it…fast shipment….make bussiness again soon.. *:x lovestruck
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
Your order is now about to be delivered:
https://tools.usps.com/go/TrackConfirmAction.action?tRef=fullpage&tLc=1&text28777=&tLabels=RR120312535TH
Thank you again for your purchase.
Best regards,
https://Korean-Lens.com
Hello good day, i ordered
Hello good day, i ordered Vassen Scarlet Black Contact Lens at this website on august27,2014 for the amount of $19.90… my question is, can you send the contact lens before the 2nd week of september? because i badly needed it for the Renaissance Festival…i would do anything to help you send it faster to my address please let me know how. thankyou very much and please reply.
This is the best contact lens
This is the best contact lens shop that I have tried and I will be your regular customer, thank you so much guys. Nadia.
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
We are sorry but these contact lenses are not available with correction and this is the reason why your order has been canceled.
As already explained customers must send us a list of contact lenses with correction that they want to buy before making any order. We have never invited customers to make an order that we would have to cancel if lenses are not available.
Thank you again for your order.
Best regards,
https://Korean-Lens.com
Hello, please help me out
Hello, please help me out here, I had placed an order for corrective color contacts meeting the exception criteria You have for those type of contacts which is at least 5 pairs different color/brand/prescription. Regardless of what I previously mentioned I got refunded. I replied on the email You sent me the refund notice, but I got the same exception policy detail I had already read when originally placing my order and not specifically telling me what Was wrong with my order and the reason it Was not fulfilled and refunded instead. I dont want to have to go through ALL YOUR WIDE VARIETY OF COLOR CONTACT LENSES and have the same outcome. So please review my original order and tell me what Was wrong with it and if everything’s fine, just please send me the DETAILS of my original order to reorder the same already chosen contacts again…Regards, Mike
Dear customer,
Thank you for
Dear customer,
Thank you for your reply.
As you can see we publish negative comments because they are as important as positive comments, but what do you expect ? That we tell you that you are wrong but still we offer to replace the lenses that you have chosen ? No way.
You said yourself that evething is correct on our store and that our products are good but still you dare to complain, then we should be nice to you ? Stop dreaming.
——
We respect our customers and always replace products when we are wrong, but when we are not, customers should accept the truth and understand that they have done the wrong choice, not us.
——
Thank you to teach us how to do business, it seems that we really need you, and yes, you are right, do not send us customers if they act the same way as you do, because we already have more than enough honest and responsible customers to care about.
We also know that any positive or negative feedback will send us more customers, so please do as you want, and remember that the only bad press is to have no press !
Thank you again for your order.
Best regards,
https://Korean-Lens.com
The lens itself look the same
The lens itself look the same as the picture you posted, what my problem was is the fact that when you actually put them on they don’t look like the picture you guys have. But no one seems to be understanding me, and you seem to be very immature about taking negative feedback even though on this page you specifically state it’s important to receive both positive and negative feedback. I will make sure to let all of my friends and fans following my blogs to never come here, I’m really sorry if I acted poorly, but this has been professional at all on your part as a “business.”
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
We are sorry but we do not argue with customers who know everything better than us.
The only important things to note are:
– nobody who receives contact lenses that he doesn’t want open the vials and try them on
– we change any pairs of contact lenses that have not been opened
– you just needed to check your lenses before opening them as explained IN EVERY MESSAGE THAT YOU HAVE RECEIVED to be able to change them, not so difficult right ?
We could explain you more but we think that it is now enough to show that we have done nothing wrong. What is terrible is the way you think that you are right when you are totally wrong, not our service and products.
Thank you again for your order.
Best regards,
https://Korean-Lens.com
I’ve never written a negative
I’ve never written a negative review for anything ever, especially not a circle lens website. But the service and products are terrible, especially if you’re buying the ones that other sites don’t sell. Ex( hidrocor soloticas) The pictures they have are not accurate AT ALL and when I told them how poor the product was, they told me “other customers are smart enough to know what it should look like.” I have no idea how I was supposed to know what it looked like when the only picture I found on the internet was their incorrect photo. Honestly it was the service that really made me upset, very rude. I’m really sorry but this is the worst I’ve ever been treated by any company, they never even tried to fully understand the situation. They literally said “Don’t even respond to this because we’re not changing our answer”
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
We use public post office service and this information can be found in the order confirmation message that you have received, with everything else that you need to know, so please read it.
Your tracking number can be used on your public post office website when your parcel will reach your country.
We will now send you a new private Email with even more detailled instructions to track your parcel.
Thank you again for your purchase.
Best regards,
https://Korean-Lens.com
Hi I’m sorry but I can’t tell
Hi I’m sorry but I can’t tell if my last question was posted or not. What carrier do you guys use to ship? I have the tracking number but I don’t know how to trace it because I don’t know what carrier the tracking number belongs to
Hello!
I just want to let you
Hello!
I just want to let you know that I already received the item yesterday, July 2,2014.
Thankyou so much with these.
I might post a review on it one of these days.
Thanks again and have a great day ahead.
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
The best would be that you try to read what is written on every single page of our store.
Then you will know how to get a free pair.
Thank you again for your order.
Best regards,
https://Korean-Lens.com
https://www.facebook.com/korean.circle.lens
If we buy 2 pairs of lenses
If we buy 2 pairs of lenses how do we get the 3 free?
Dear customer,
Thank you for
Dear customer,
Thank you for your order.
We haven’t received the payment for your order and you haven’t selected a free pair as clearly explained, so you won’t receive anything and your order has been canceled.
Please always read our messages and instructions if you want your order to be delivered properly.
You can now make a new order as the previous one has been canceled.
Thank you again for your purchase.
Best regards,
https://Korean-Lens.com
https://www.facebook.com/korean.circle.lens
I cannot see in my Order List
I cannot see in my Order List the Free Contact Lense,for Buy 2 Get 1Free.. Please check it..
Hello
Today I’ve received my
Hello
Today I’ve received my parcel
The lenses are great and the gifts are very cuteEmoji
Thanks you for everything
Best regards,
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
We are sorry but we have replied to all your messages even when you keep asking the same question for which you already have the reply in the first order confirmation message that you had received when your order has been shipped.
We have now sent you again all the details about your order, so please read it.
Thank you again for your purchase.
Best regards,
https://Korean-Lens.com
https://www.facebook.com/korean.circle.lens
hi I would like to enquiry
hi I would like to enquiry about my order. I stil have not recieve my lens. I did send email to u but no response. pls do email me back. I would like to trace my order.thanks
Hello again! I am writing to
Hello again! I am writing to let you know I have received the lenses in one piece! They were beautifully packaged and th freebies were adorable, thank you very much! The lenses are beautiful in colour and are currently soaking in cleansing solution and I look forward to reviewing them very soon!
Thank you so much! I really
Thank you so much! I really loved the packaging of your contacts and the free pen is amazingly Cute!
Lastly, I do NOT have facebook or twitter, but let me know if I can leave a positive review elsewhere. Also let me know if you would like a picture of the contacts in my eyes for the site. I am caucasian and I have green eyes naturally, so with the green contacts it looks very vibrant! You guys are the best website for contacts!!!
Thank you very very much for your help, I appreciate your response 🙂
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
Of course we do not have access to any bank information and cannot even see any details but your name and shipping address. Payment is made between you and our bank by secured connection (https) so there is no risk at all.
As you have written “DROPSHIPPING” in the “Comment box” your order has been sent without any information about our store, but please next time do not forget to add the dropshipping number after “DROPSHIPPING”, as DROPSHIPPING #1, DROPSHIPPING #2…
We send order to the address that you write in the “SHIPPING ADDRESS” part of the order form, so this order has been sent to your customer.
Thank you again for your purchase.
Best regards,
https://Korean-Lens.com
https://www.facebook.com/korean.circle.lens
Hello!
I placed an order in
Hello!
I placed an order in your store a few days ago.
I paid it with my credit card so i´m a bit worried about it.
You saved my credit card info in your database? Or you deleted it after paid?
I hope no one has access to my card information..
I also wanted to ask something else ..
I used my personal information to make payment but i used a different name and address for shipment because it is dropshipping.
You dont send any invoice or personal information inside of package, right?
I await your response.
Have a nice day.
Dear customer,
Thank you for
Dear customer,
Thank you for your message and for taking time to understand what is clearly explained on every page of our store.
We offer a third free pair to customers who copy the link to this pair in the “Comment box” that is found during checking.
We use Express service to send orders of $80 at least, so you have no reason to believe that we won’t consider your order urgent as you have spent more than $80.
You now have 3 solutions:
1 – close the dispute and we refund the third pair but we won’t send you order by Express because the total will be under $80.
2 – close the dispute and choose 1 more free pair if you want that we send your order by Express, then send us the link to the free pair that we must add to your order by replying to this message (we offer 1 more free pair and we send your order by Express because you have spent more than $80).
3 – do not close the dispute and it will be closed automatically later but as we do not accept orders from customers who have opened illegitimate disputes we will cancel any new order that you could make.
Without reply from you we will cancel your order and solution number 3 applies.
If you select solution 1 or 2 just close the dispute and send us a message.
Thank you again for your order.
Best regards,
https://Korean-Lens.com
As soon as I’m refunded I’ll
As soon as I’m refunded I’ll close the case. Your site is misleading. I want a refund, thanks. You started I would get a free pair of contacts and expendited shipping but that was not true
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
We are sorry but we just tried our shop on 3 browsers and it works perfectly. We are using Google Chrome, Firefox and Internet explorer, which one are you using to try to order?
Any automatic translation of the page will break the functions, so please do not translate it.
If you really want to order we can accept Western union or bank transfer, so please send us the complete list of products that you want to buy.
We need the links to each products pages and not only the name.
Thank you for your purchase.
Thank you again.
https://Korean-Lens.com
Hi,
Yes i have read this! it
Hi,
Yes i have read this! it doesn’t do what its supposed to do. when i click orange button it just deletes an item from my shopping cart, it doesn’t go to the next page that it shows on your instructions?
can you help?
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
Nothing will never be lost if you work with us, and even years after you can request your free pairs.
You can now select 5 free pairs, please just send us an Email for every order.
Thank you again for your purchases.
Best regards,
https://Korean-Lens.com
https://www.facebook.com/korean.circle.lens
Hello, I’ve been ordering
Hello, I’ve been ordering some circle lenses from you, actually 10 pairs already. i’m using your dropshipping program 🙂 but in my last order i forgot to include “DROPSHIPPING” comment, and did not ask free pair in that order. Question is, i can get that free pair anyway and send it as one of my 5 free dropshipping pairs? or is it lost forever?
Thank you for your quick response, I’m willing to do business with you for a long time.
best regards.
Dear customer,
Now that the
Dear customer,
Now that the situation is clear and that we know who was right, can we do anything for you ?
We always help our customers but not the ones who ask a refund before even trying to contact us.
Even if customers are sometimes a bit slow to understand that there is no customer service that cares more than ours we will be happy to change any of your items even if you have received exactly what you have bought as you now acknoledge.
But we never do it under supposed pressure, especially when we know that we are right, we are in business for a long time enough to know when we have no reason to discuss with a customer who lies.
So if you want to change any contact lenses that you have received please send us a message and we will be happy to help.
We hope that you regret having lied as you will now have a bad record with the bank.
Thank you again for your orders and explain us how we can help you by replying to this message.
Best regards,
https://Korean-Lens.com
Hello, I am sorry, I lied to
Hello, I am sorry, I lied to you and i know that you have sent me exactly what i bought on your shop, but I wanted to change the color and I didn’t want to tell you, is it still possible now that I lost the Paypal dispute ? I am sorry again. Max.
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
Please try to read carefully the Emails that we send.
The title of your order confirmation message is:
YOUR DROPSHIPPING PAIRS #1
So it means that this order is already considered as a dropshipping order.
Thank you again for your purchase.
Best regards,
https://Korean-Lens.com
https://www.facebook.com/korean.circle.lens
Hi, Im a reseller and Im from
Hi, Im a reseller and Im from Mexico. I made my firs purchase… Can you count this as my first dropshipping? 🙂 .. Thanks in advance.
Hi,thank you for the free
Hi,thank you for the free gifts u gave me 🙂
Really appreciated,hope we can have more transactions in the future! Good luck and god bless 🙂
thank you so much for the
thank you so much for the timely response i appreciate it i have recommended you to my friends who cosplay so expect some repeat business =D
Dear customer,
Thank you for
Dear customer,
Thank you for your reply.
We will ship your order by EMS which is the public post office Express service. In some countries private companies deliver parcels on behalf of post office, just as Fedex, DHL or UPS. Delivery only takes few days but we are sure that you won’t have any customs duty to pay to receive your order, this is why we always use EMS service.
Please provide a second address if you wish and we will also write it on your parcel.
With your tracking number you will be able to track your parcel until it is delivered.
Thank you again for your purchase.
Best regards,
https://Korean-Lens.com
Hello,
I see that you make
Hello,
I see that you make use of the Post Office, but my Post Office in South Africa does not deliver to physical addresses………!!!!
Must I supply a P.O.Box address? OR is this Physical address fine?
(Please see here below, proof of address from Nedbank).
Please kindly confirm.
Best Regards.
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
Please reply to this message to send us the links to the contact lenses that you want.
Thank you again for your order.
Best regards,
https://Korean-Lens.com
Hi,
I have made a mistake
Hi,
I have made a mistake ordering the wrong lens. I just ordered it a few minutes ago.I hope i could get a refund on this lens and make another order. Thank you and sorry for the trouble.
Adele
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
Please read again our Email, we never talked about Express shipping cost, we only explained you that if we send your order by Express your customs will charge you $15 for each pair that you will order (you will have to pay to receive your parcel).
This is the reason why we do not send orders by Express service to South-America.
If you still want that we send your order by Express we do not accept Paypal payment, you must use your credit card on our bank system.
Express shipping is free if you buy 5 pairs at least or cost $33:
https://Korean-Lens.com
Thank you again for your purchase.
Best regards,
https://Korean-Lens.com
https://www.facebook.com/korean.circle.lens
hello, i have a question, on
hello, i have a question, on my last order [5 pairs] i got a mail telling me there is no more free express shipping, and the express shipping it cost 15 dollars per pair, i would to know if is the same price for 1 pair because i want other but express, 🙂 and how can i pay the total because on the site it says 33 dollars :’<
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
We are sorry but we do not send orders by Express service to Mexico because customs stop 100% of these orders and ask to pay $15 tax for each pair of contact lens.
If we send your order by Express you would have to pay your contact lenses a second time to customs and the only way to avoid these taxes is to send orders by Registered airmail. The price is the same for us but it is a lot safer for you.
This situation is the same for all orders coming from abroad from any shops.
If next time when you make an order you want to pay customs duty please send us a message and we will send your order by Express service.
Thank you again for your purchase.
Best regards,
https://Korean-Lens.com
https://www.facebook.com/korean.circle.lens
Hi I order 5 contact lenses
Hi I order 5 contact lenses and in the web says free express delivery but in my order says standar so I wanna know why is standard??
FAST SHIPPING!! I LOVE MY NEW
FAST SHIPPING!! I LOVE MY NEW LENS!! TNX!
Thanks you guys!!!
I love the
Thanks you guys!!!
I love the vassen cherry red contacts I ordered.
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
As you are a kind and honest person we are happy to offer you the products that you will get in a second parcel that we have shipped.
Thank you again and sorry for the unexpected delay due to customs and post office (please check the date on the parcel, we had shipped your order immediately as we always do).
Thank you again for your purchase.
Best regards,
https://Korean-Lens.com
Thank you! I have received my
Thank you! I have received my parcel with the tracking number your provided. Earlier last week I was worried about not receiving my parcel in the mail so I had contacted you. You offered to send me a new order and gave me a new tracking number. Now I have received the first order, the new order is not necessary. I very much appreciate your services :).
Thank you,
My contacts arrived today,
My contacts arrived today, and let me say that I’m quite satisfied. They arrived in great condition, they look great and I’m happy with them, especially the free pair I got with the order. Thank you for the service and for keeping me in check. I’ll be buying again in the future. Best regards 🙂
I am completely happy with
I am completely happy with every bit of my experience with Korean-Lens.com. I finally have a site that I can feel good about ordering contacts from! The fact that your lenses are cruelty free is awesome and I love you guys for it. The lenses I ordered came quick and if they had to ship all the way from Korea then that is amazing they came so fast, no other site was ever able to manage that. Korean-Lens.com has a great selection reasonable priced and not only got what I expected to get but I also got a free lens without any hassle. The free lens wasn’t a random cheap one but one that I chose and all of the lenses I received are gorgeous, safe and FDA approved you can’t always say that about other sites. I also appreciate the little extra gift included (strawberry earrings) that was a surprise and the little cute basket it all came in thank you. I will never order contacts from any other place. I feel like Korean-lens.com cares about the customers and animals as well:) ….thank you for exceeding my expectations.
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
We are sorry but you are using a different Email address on our shop and on Paypal, this is not the correct way to do.
We have now received your payment and as explained in the message that you have received “Please ignore this reminder if you have confirmed another order but this message is sent because we haven’t received the payment for one of your orders (maybe the reason is that you tried to checkout more than one time).”
Thank you again for your order.
Best regards,
https://Korean-Lens.com
https://www.facebook.com/korean.circle.lens
Hi! I got an email that you
Hi! I got an email that you have not received the payment for my order. I checked paypal and back account that payment went through.
im soooo happy i recived my
im soooo happy i recived my lens today i only wait week i wil definetlay buy some more love itttttttttt:)
many thanks for that. xx
Dear customer,
Thank you for
Dear customer,
Thank you for your reply.
Yes, it is always possible to return unopened products but please check your lenses carefully when you receive your order as they are often smaller than the announced diameter.
Also, Korean manufacturers labels sometimes show a larger diameter than the real ones because bigger lenses are more famous in Asia.
Please contact us again when you receive your products.
Thank you again for your order.
Best regards,
https://Korean-Lens.com
I have ordered the dueba
I have ordered the dueba Barbie tony grey before and like them and they are 14.5 mm so I ordered the dueba natural 3 tone contacts that are 14.5mm as we’ll not realizing they are bigger ! Is there anyway to send them back when I receive them ? I do not like contacts that are bigger than my eye ! I wear fresh look contacts that are the same measurements as the dueba so I thought they would be safe for my eyes but not if they make them bigger
Thanks
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
Have you checked the size of your contact lenses with a ruler ? If you haven’t checked how do you know that the lenses sent by this shop are not 15mm lenses ?
Too many customers think that they know contact lenses better than sellers, so we are sorry but we do not wish to take any risk to have to argue with you, so we do not want that you buy contact lenses from our store.
When we sell 15mm contact lenses it means that the contact lenses that we send really are 15mm lenses, but still some customers who certainly know better than us, try to explain that we are wrong and we do not want to face this situation anymore.
Thank you again for your interest in our products.
Sincerely,
https://Korean-Lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/KoreanLensCom
Hi,
I am looking through you
Hi,
I am looking through you large selection of contacts and so far have chosen DUEBA TONY 15mm Green, Blue, Silver & Gold.
When I choose a color that I like I always check on Google and You Tube for pictures of the contacts, to see how the look on other people and for comment about the contacts as well.
The four I have chosen so far are lovely colors but peoples comments are quoting that the contacts are
14.mm or 14.5mm.
I do not want any smaller than 15.mm, my lenses must be 15.mm or over as I have eye illness and cannot wear small lenses. I have had problems with another contact lense company when I purchased several colored lenses all at the same time. I emailed them to confirm that sizes of the lenses I had chosen were correct and explained about my eye problem and that must be 15mm and over..
They replied and confirmed that the lenses were correct size. (All lenses I chose were 15mm and over)
So I purchased the lenses at cost of $230.00, total but when I received them they were all 14.mm & 14.5mm. They would not exchange or refund because all their lenses were small and then would not reply to my emails. I am now taking them to court also for compensation.
Please send your reply and I urge you to be completely honest as I do not want to have problems again.
I have many friends who buy colored contacts but I will wait to hear from you before I refer them to you.
I look forward to hearing from you as soon as possible.
Kind Regards
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
Before opening your contact lenses you can officially keep them 3 years at least but actually more.
Some vials do not have any expiration date but when they have one it is always 3 years later, so you can be sure to be able to use your contact lenses even if you buy them in advance.
Thank you again for your order.
Best regards,
https://Korean-Lens.com
https://www.facebook.com/korean.circle.lens
Hi! Thank you for my first
Hi! Thank you for my first order. Im very pleased with the great lenses and the delivery that was really fast.i noticed tho, that there is no expiration date on the bottles. I understand that these are good for one year after opening but i would like to buy some more just to have as spares. I cant see the expiration date before opening them. If i buy some more, where can i find the expiration date?
Hello
I just wanted to send
Hello
I just wanted to send you this thank message because I received the replace lens! I tried it on the day after, and it was a lot better. Now they both feel nice and comfortable in my eyes, I’m very satisfied!!
Thank you very much again!
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
Some contact lenses are available with correction but not all.
When you want corrective contact lenses please send us your list and we will check for you.
Thank you again for your orders.
Best regards,
https://Korean-Lens.com
hello I have a question I can
hello I have a question I can ask to increase my circle lens? is that use lenses and wanted and who would be the graduation
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
We are sorry but we do not understand what makes you think that you can get a special lens case when ordering only 1 pair of contact lenses ?
You have received a free standard lens case as every other customer and we have never offered and do not offer any special lens case on request.
Thank you again for your order.
Best regards,
https://Korean-Lens.com
Hi, I submitted my feedback
Hi, I submitted my feedback to your website, and I’m still unsure about why I didn’t receive the free lens case as advertised I was entitled to, I followed your instructions to include a link in the comment box.. But, I have not receive such an item in the mail, nor was it included in the original package sent to me.
Thank you.
Hello
Thank you so much for
Hello
Thank you so much for the answer, I really appreciate it. Apart from that mistake on that one lens that you proposed to change, I’m very satisfied as buyer from your lenses. The other 2 pairs were perfectly fine, I love them! I’d like to have just one vial send, since I’m broke at this moment. I’m pretty sure I’ll order from you in future again, your service is very quick and nice. Thank you a lot for replacing the lens, now I’ll be able to wear them comfortably!
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
We are sorry but nowhere on our store it is written that orders can be sent by DHL as you have requested and we never send orders by DHL, UPS or Fedex, so your order has been sent by Registered airmail.
It seems that you also do not know that you will have to pay $10 tax for each pair that you receive if your order is sent by Express service, so we have shipped your parcel by Registered airmail as all our customers from your country usually ask to send their orders.
Express delivery is available to most countries but not to South-America to avoid customs duty.
Thank you again for your purchase.
Best regards,
https://Korean-Lens.com
i pay $ 99 and say you send
i pay $ 99 and say you send by EXPRESS SHIPPING and not its true and i really need this lens urgently that what i pay !! and you send by normal post and they arrive in 2-3 weeks !! and i really need this lenses in this days 🙁
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
Yes, if you select contact lenses that are cheaper than what you have paid you can use the amount later as credit for another pair. We will keep this recorded in our system and you do not need to hurry to order more, we will know it even years later.
Thank you again for your order.
Best regards,
https://Korean-Lens.com
Hi, I decided to select a
Hi, I decided to select a pair that is available, however the ones I like are $19.90, and the non available I ordered were 29.90 what happens to my other $10? Do I get a refund? or use them as credit for another pair? Thank you.
Hi, I love Korean-lens
Hi, I love Korean-lens ^^
Well, I’m sending you pics of me wearing Vassen Lollipop (cara) Red, Vassen Lollipop (cara) green and Kirei Green ^^ I wanna join the Free Lens Contest.
Since my experience with you guys was fine, I also talked about you guys on twitter and posted a pic of my order.
PS: I’m sorry I’m taking so long to send pics to you, I just couldn’t find the right opportunity to wear the lenses I bought (and Kirei Green was for a special event that just happened, so I didn’t want to use it before ^^ )
If you want, I also have tons of others pictures with different lens you sell, but I got them in another site 🙂
Att.,
Anne
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
You can use your tracking number now on our International shipping service website as explained in your confirmation Email and you will be able to use on USPS.COM within few days.
We have received only one $19.90 payment from you and have no information about any other charge because it is not possible that our store charges more than what is displayed during checkout.
There is no foreign exchange fee when people are located in any non USD country and it is even technically impossible that someone located in US with a USD credit card get charged anything else but the purchased products.
Thank you again for your order.
Best regards,
https://Korean-Lens.com
The tracking number you guys
The tracking number you guys gave me is not working on any site. It says that it does not exist. Why is this? Also, my bank account has recieved 4 differnt charges for a foriegn exchange. They are small charges, but I am curious as to why, and will it keep charging me? I feel like I should have not been charged 4 different times.
Thank you.
To Whom THIS May Concern:
I
To Whom THIS May Concern:
I apologize for MY hastiness in/ and to judgement . . I ONLY took from it what YOU emailed me . . I do thank YOU AND appreciate YOU reading and replying to MY emails AND for ALL of your help.
Thank you to send me my second choice of lenses.
IF AND WHEN the other lenses should come in I hope that you will notify me and ALL those interested in trying those lenses . . as they look beautiful!!
Please contact me if there are ANY problems.
Thank YOU again!!
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
It’s great that you take time to understand and to check your contact lenses very well to make sure that you had received the correct products.
Your order is correct but we are sorry if you haven’t been informed earlier that sometimes the label on the vials does not show the real size because of some countries regulations. 15mm contact lenses are illegal in many countries and this is the reason why your items have a 14.5mm sticker.
To be able to sell contact lenses the cheapest price available anywhere we have to buy products from different countries and depending from where come the lenses the label is different.
Thank you again for your order.
Best regards,
https://Korean-Lens.com
https://www.facebook.com/korean.circle.lens
To Whom It May Concern:
I
To Whom It May Concern:
I received my order that I placed earlier. It was a very expensive big order. I am a little disappointed. Your website says the variety of gold lenses I purchased were 15 in diameter. All the lenses I received were 14.5 in diameter. I feel like I got scammed. I will no longer purchase any products from you again. I will pass on the word to my fellow shoppers.
Thank you in advice, i will
Thank you in advice, i will be gratefull for your help! <3 she tried in past fxeyes and other custom made lenses very famous and very uncomfortable for her eyes, :/ i've had the possibility to try your products and i really appreciate them especially for the amazing lightness of materials. My budget is almost 250 - 300 euros, maybe more if my sister would participate. I hope you can help me to find i way to make this wish happens ... My perfect gift for her.
Have a nice day!! ^___^
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
If you check your order you will find that you have made it 8 days ago on November 20th and that it has been shipped on 21th, so it is only 7 days.
We are sure that you will get it soon.
Thank you again. for your purchase.
Best regards,
https://Korean-Lens.com
Hello,
I ordered over 2
Hello,
I ordered over 2 weeks now. But I still received nothing, is it normal?
Thanks in advance,
Very pleased with the product
Very pleased with the product I ordered 2 pair and got a 3rd free. All of my friends are wanting a pair so I will be recommending Korean-lens.com my five year old also enjoys the surprise item that came along with the lenses THANKS 😀
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
We have checked your tracking number and your order took only 8 days to arrive, so we do not understand why you need to post lies on our website ?
Our shop is the only one showing pictures of the real lenses and we sell exactly the products that we show, so as you said we find your remarks quite ridiculous.
We have also deleted the link to another store that you have posted because we do not accept spam.
Thank you again for your order anyway but next time if you have anything interesting to tell please send us a private message, it will be more useful.
Kind regards,
https://Korean-Lens.com
Does not fit the description
Does not fit the description nor the picture posted on their website especially, and standard shipping took super long, the quality of the lenses are not good at all! Will not buy from this website again! Check out other ridiculous shops as ridiculous as me and my spam for faster shipping especially if you are from western side of the world, and very nice lenses with better quality.
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
Worldwide delivery includes Belarus and you can be sure that we would have told you if not. We deliver to any country without condition.
As clearly explained on every page of our store we do not sell corrective lenses, we sell only plano lenses without correction.
All orders are shipped with a tracking number that we also offer.
Thank you again.
Best regards,
https://Korean-Lens.com
ME AGAIN !
1) Do you sell
ME AGAIN !
1) Do you sell lenses alone plano? or possible with diopters?
2) Do you deliver to Belarus?
3) Do you provide the track number after sending the parcel?
I would like to order first myself one pair for inspection) as quickly come … but unfortunately I have bad eyesight (-3.0, -3.0) …you can offer me something?
thanks)
Hi,
Just received my lenses
Hi,
Just received my lenses today:) Thank you for including some cute things I love the bunny pen as I have to pet rabbits and the hello kitty earrings looks so cool, I am a fan! I still have to try it on and will send you a pic on here or on your fb.
Thanks
Merrylyn
Thanks. I enjoyed them. I
Thanks. I enjoyed them. I love your lens they are so comfy,cost friendly,& CUTE!!! I will be doing a review in the near future.
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
When a parcel is returned it is usually not free to send it again but as you are a good customer we will send your previous order for free with your next order.
If you want to change some of the returned contact lenses please copy in the “Comment box” the links to the replacing pairs when you will make a new order and we will send your new lenses with your new order.
Thank you again.
Best regards,
https://Korean-Lens.com
I just received my last
I just received my last order. You guys are absolutely awesome! I am now checking what ever happened to the other order I never received. Thanks so much again! Love doing business with you guys.
Also I don’t know if it’s possible, but can I make changes on the 7 pairs I just purchased? Can I please choose other ones? Because now I tried them on and the color doesn’t show much. Thank you!!!
Dear customer,
Thank you for
Dear customer,
Thank you for your reply.
As explained in our confirmation message your tracking number can be found in your account.
We never show any Email address on our store, they are hidden and protected in our system.
Your Hotmail Email address is not reachable or maybe not activated anymore, please check.
Thank you again for your order.
Best regards,
https://Korean-Lens.com
https://www.facebook.com/korean.circle.lens
This should be the correct
This should be the correct email
p.s. Can everyone see the email address previously posted? Please hide
Dear customer,
Thank you for
Dear customer,
Thank you for your message but we have no order placed with your Email address.
Please contact us again with the email used to place your order and provide your order number and/or payment transaction number if you want that we check again.
If you have purchased on our store all details about your order have been sent in a confirmation message and your tracking number can be found in your account.
To log into your account please use the Email address that you have used to order and if you do not know your password you can request a new one after having added our Email to your contacts list:
https://Korean-Lens.com/user
Thank you again for your order.
Best regards,
https://Korean-Lens.com
https://www.facebook.com/korean.circle.lens
I ordered 2 +1 pair of lenses
I ordered 2 +1 pair of lenses 10/27/13 and I’m very excited to get them in (hopefully before Halloween but I understand that it’s a high volume sale holiday)and just wondering if I could get a tracking number? Thanks <3
Hello
I made an order a
Hello
I made an order a couple of weeks ago with you and I ordered two pairs of lenses and got a third free.
I would like to thank you for the fast shipping and cute packaging.
Thank you again for the great service I shall be ordering again from you very soon!
Sent from my iPhone.
Dear customer,
Thank you
Dear customer,
Thank you for your message.
If you order 4 pairs of contact lenses and want 2 free pairs we won’t ship your order by Express mail but if you order 5 pairs and choose 2 free pairs we will ship your order by the fastest shipping available.
Thank you again for your purchase.
Best regards,
https://Korean-Lens.com
Hello again, i like to say
Hello again, i like to say that i very satisfied with my lenses that i buy for your store!
Now, i want to know if i buy 4 pairs, i get 2 free pairs?
Greetings!
thanks for the lens and I
thanks for the lens and I love it! … they are very nice and very comfortable to wear, So now I send you pictures with and without lens
thanks
Hola, hoy recibi mi paquete
Hola, hoy recibi mi paquete en El Salvador, tenia dudas sobre si lo recibiria, pero estoy super encantada el product es genial y el detalle del sobre y la cajita y unos aritos me super encantaron, recomiendo mucho estos productos para Latin America.
Liliana
How my package arrived. Made
How my package arrived. Made a great post on facebok, I have never received such a well presented package. Thanks also for the free lens case.
Hello, I am new to this site
Hello, I am new to this site and I am thrilled about my first purchase. I am truly hoping to get the Geo lens by Oct. 30th. I hope I can count on you to deliver them in time. Thank you for offering your service to the US. I am praying they get here on time. Most likely will buy more.
Dear customer,
Thank you
Dear customer,
Thank you for your message.
Please explain us clearly what has gone wrong with our service or products and we are sure to find a solution to this problem.
It is simply not possible and acceptable for any customer to be disappointed by our store so we are sure to be able to help.
Thank you again for your reply.
Best regards,
https://Korean-Lens.com
hello
I would love to be a
hello
I would love to be a part of your photo promotion but i am very disappointed in your service because you have not completed an order i made last month and because of that i lost a lot of business. how do you think i will be able to recommend you to other people?
If you have anything to say please let me know.
Dear reviewer,
Thank you for
Dear reviewer,
Thank you for your message.
We are sorry to inform you that it is totally unacceptable that the review for which we have offered you free contact lenses is no more online.
If you do not make it accessible again not only we won’t offer you any more products but you will also be reported to the online store owners community and no shop from anywhere in the world will ever offer you free products anymore.
We are waiting 24 hours that you send us a new link for the review that you have done or we will report you without more notice as we are engaged towards other shops that also report people who do not respect the contract they have agreed.
Thank you for your quick reply with the requested link.
Best regards,
https://Korean-Lens.com
https://www.facebook.com/korean.circle.lens
Greetings lovely shop! It’s
Greetings lovely shop! It’s been a while since I’ve been to your page, or rather been online much at all unfortunate and I apologize for my sudden absence.
Due to traffic flow, diversifying my interests and just plain having too many hours at work I was unable to sustain my previous blog page but I’m planning to rebuild it very soon.
Of course I would need some new material to be able to post about as soon as its up essentially.
Therefore I wanted to request another pair of lenses for review/sponsoring.
Along with anything else you’d like to have the word spread about.
If your company would be interested in my remake please let me know.
Thank you for your time and consideration.
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
If you want immediate shipping of your products please place a new order now and we will cancel the first one, then you will get a cancellation message for your former order and a confirmation message for your new order.
If we do not receive a new order we will send the first one as soon as Paypal confirms your payment.
Thank you again for your purchase.
Best regards,
https://Korean-Lens.com
Hello, I was stupid to pay
Hello, I was stupid to pay with my Paypal account because I had no money in it and it is not linked to any credit card (so you have to wait the money transfer from my bank account). Can you cancel my first order and I make a new one with my credit card ? Thank you.
Hello, I just wanted to stop
Hello, I just wanted to stop by and say THANK YOU!!!!! My order was absolutely perfect! It took 2 weeks to get here but it was because of MY country’s problems at customs, I had to go personally and pick them up myself but I was so pleasantly surprised by the package. You guys are amazing, from the adorable pumpkin sticker to the carefully packed vials and the cute pen; I received way more than my moneys worth so THANK you so much!
This is the second purchase
This is the second purchase made and once again I could not be happier. I love this site!!!! I recommend this site to everyone I know. Total Awesome….Thank YOU!!!!
Hi,
I’m emailing you to thank
Hi,
I’m emailing you to thank you for the excellent package you sent me. I know there are a lot of lens shops online but korean lens will always be my favorite and number one shop.
I appreciate the free gift of cute pen and also stickers on envelope which is very adorable.
Thank you.
Thanks for the quick
Thanks for the quick response, is grateful buy with responsible sellers.
Tomorrow i will buy my first lenses from yours and i know for sure that im safe with this transaction. Thanks again for the communication, ill wait for my lenses the time has necessary because now, i preferred the airmail shipping than the express shipping. Thanks a lot for all the time and answers!
Hello I still haven’t
Hello I still haven’t received my contacts. I have been waiting on them for a while they were in New York 3 days ago and have not arrives yet. I needed them for this weekend.
Hello, my friend
Thank You
Hello, my friend
Thank You very much for your fast reply
Thank You so much
Enviado desde mi iPad Mini
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
We have shipped your free pairs and your tracking number is: RR061171255TH
Thank you again for your orders.
Best regards,
https://www.solution-lens.com
https://Korean-Lens.com
Hello
Excuse me, I have
Hello
Excuse me, I have bought 10 pairs for dropshipping and after you said you send me 5 free pairs, i want to know if You make me the SHIPPING of my 5 free pair of contact lenses?
Thank You very much and i will wait for your fast reply
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
We are very sorry but USPS has never took so long to deliver our orders in USA.
We think that your contact lenses will be delivered within few days but maybe you could try to contact your post office in case there is a problem with your address ?
We will also send them a message but they usually want the recipient of the parcel to contact them.
Thank you again for your order and sorry for the delay.
Best regards,
https://Korean-Lens.com
https://www.facebook.com/korean.circle.lens
I couldn’t resist and bought
I couldn’t resist and bought 5 pairs for Halloween hahahaha, I will give some to my cousins,
thank you for your 2 free pairs.
Thank you so much!! i recived
Thank you so much!! i recived my contact lenses today! They’re all in a perfect conditions, and thank you also for the cute stuff! 😀
Hope to purchase from you again.
Dear customer,
Thank you for
Dear customer,
Thank you for your order.
We are sorry but Express shipping is not available when selecting a free pair.
We need your reply:
Please reply “EXPRESS” If you want that we send your order by Express service and we will send you 2 pairs of contact lenses.
Please reply “FREE PAIR” if you want that we send your order by Registered airmail with tracking number and we will send you 3 pairs of contact lenses.
If you want 3 pairs and Express service please order a third pair now.
Thank you again for your order.
Best regards,
https://Korean-Lens.com
https://www.facebook.com/korean.circle.lens
Hello, I just placed Order
Hello, I just placed Order 599. In the email I recieved of the order summary, it lists “Standard delivery” as the Shipping Method. However, the website says “Halloween 2013 Spend $59 Minimum Free Express Shipping”. My order is $59.80, will it be shipped Express?
Thank you for your time.
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
We are always happy to help but sometimes it is difficult when customers do not contact us with the Email address that they have used to order.
If you need any information please do not hesitate to contact us but it can help us if you always use the same Email address.
Thank you again and please come back soon.
Best regards,
https://Korean-Lens.com
https://www.facebook.com/korean.circle.lens
Thank you very much for the
Thank you very much for the lens. <3 They are beautiful. : D For soon I order again but this time it will not be such complications. >. <
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
As you can guess we do not know who is your friend and we have no order placed with your Email address.
Also, we do not sell corrective lenses, we sell only plano contact lenses and when someone wants lenses with correction we send a message to explain that it is not possible, so your friend should check his Email address and his account on our shop as every order has a tracking number when parcels are shipped.
Please contact us with more details if you want a specific reply.
Thank you again.
Best regards,
https://Korean-Lens.com
Hello, I want to ask about
Hello, I want to ask about the lenses which my friend bought last week.She bought five (+ 2) lenses using the offer 5 +2 free pairs.Delivery should take about three days. But the order has not arrived. Can I get a tracking number or something like that ?
Many lenses have a powers too, it is a problem ?
Thank you.
Hi !
I recieved the lenses
Hi !
I recieved the lenses and I’m super happy with ! The package was cute and the gifts too ! Thank you very much for that.
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
We are sorry but you are actually lucky to have already received your order when you have selected a pair of contact lens that is not available: as clearly explained on our store we usually only send orders when all the products are available and customers are warned on every product page when products will be shipped after 1 month.
Because we didn’t want that you wait too long (some customers do not really understand what 1 month means) we have kindly sent your order with 2 pairs that were available and the next pair will be sent when we will get it.
Also, you have placed 2 orders of 1 pair instead of 1 order of 2 pairs (+1 free), so please next time only order products that are available and buy your 2 pairs at the same time then everything will be easier and smoother.
But as we always care and want to help our customers, you can get 1 more free pair if you buy a pair of contact lenses now, this special offer is: BUY 1 GET 1 FREE !
It’s a one time offer only for you and if you order now 1 more pair and copy in the “Comment box” before payment the link to the free pair that you want we will send you a total of 3 pairs.
Thank you again for your order.
Best regards,
https://Korean-Lens.com
Hello, I bought 3 pairs (1
Hello, I bought 3 pairs (1 free) but received only 2 ? Why ?
I just received my circle
I just received my circle lenses and I am very happy. Every single time I order from here, I always get my circle lenses on time with cases. It’s very cute how they sent me free little goodies with stickers all over the packages. Thank you so much!
Today I received the lenses,
Today I received the lenses, and I have to say they are very beautiful!’m Very happy with them, super comfortable and blend perfectly with my dark eyes!’s Love!, And as always, Your shop excellent in all price , quality, service, reliability, recommended 100%!!! ^.^/
Hello,
i just wanted to let
Hello,
i just wanted to let you know that i have finally received my lenses today,
everything seems perfect, i haven’t opened them yet, only examined the vials and so far everything is ok.
Thank you for your service and for adorable gifts!! 🙂
Best Regards!
Dear customer,
Thank you for
Dear customer,
Thank you for your message but do not worry for your customers as only people who have no knowledge about contact lenses ask these questions.
Of course all the lenses are not shown on manufacturers websites because new series are launched everyday and websites are not updated. We also propose some lenses that we directly buy in Korea and that are not available to the rest of the world. Other shops cannot sell them because they do not buy their items directly from Korea.
We do not believe that many customers have problems with our products because we are selling thousands of pairs monthly and it hardly happens that anyone has a problem, also, all our customers know that we are selling the best quality products and only authentic products, so they do not need to ask these questions.
If any customer has problems with a lens he should send us a photo and we will replace the lens if it proves defective, otherwise it just means that customers have purchased lenses that do not fit their eyes and there is nothing that we can do about this.
Thank you again for your orders and feel free to contact us again if you need any other information.
Best regards,
https://Korean-Lens.com
I have bought hundreds of
I have bought hundreds of contact lenses from your website and so far everything is fine but what would happen if my customers (I resell the lenses) had problems ? And why all your lenses are not shown on manufacturers websites ? Too new ???
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
We are sorry but 2 pairs of contact lenses must be purchased at the same time to allow to choose a third free pair.
So if you order 2 pairs now you can choose a 3rd pair for free.
Thank you again for your order.
Best regards,
https://Korean-Lens.com
Hello,
My name is Jane. I
Hello,
My name is Jane. I bought a pair of lens a month ago and I really like them. I should have gone with the buy two get one free. If I order one pair now, is it possible for you to still give me the other pair for free even though I’m technically not buying two pairs at the same time?
Thanks
Hello,
Thank you for your
Hello,
Thank you for your reply.
We are very grateful and appreciate how kind you are to only publish a post saying that we have sent a damaged lens without even asking us if we could replace it.
We sell thousands of circle lenses every year and a maximum of 1 pair for 1000 pairs sent has a problem. Usually anybody having a problem will contact us as it is clearly the proper way to do when someone respects the shop that has given free products (these items are free for you but not for us as you can guess).
We always replace any damaged item and you must agree that what you have seen on your contact lens couldn’t be seen by anyone, even professionals (we check all the products that we sell before shipping them).
Thank you again.
Best regards,
https://Korean-Lens.com
I think you should check my
I think you should check my blog properly. I DID put your giveaway banner in my blog.
Also, I don’t understand why you have to report me. I’m just saying this is what happened to my lens. I have not saying anything horrible about your shop or your customer service. I have NOT complained anything wrong about your shop. I HAVE not spread any wrong information about your shop. The only reason I didn’t contact you about my lens because I don’t want to say its because it’s your shop’s fault to send me this type of lenses.
I’m just here to write the review on the circle lens you had sent me. I believe I’m already nice enough not to report your shop for sending me these damaged lens.
Dear reviewer,
We are sorry
Dear reviewer,
We are sorry but we cannot find the giveaway banner on your page and you review is really too short.
Thank you also for talking about a damaged lens on your review without even sending us a message and trying to know what could be wrong.
We are sorry but we will report you to the online shop community because it is unacceptable to spread wrong information about a shop that sends you free products without even trying to contact the company. We are sorry but information about unfaithful reviewers is shared with all other shop owners and there is nothing we can do about it if you publish this kind of information and just complain without trying to understand that we might not be the cause of the problem.
Thank you again for your review.
Best regards,
https://Korean-Lens.com
Hello, I published my review
Hello, I published my review about your shop, thank you but there is something that I didn’t like.
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
We are sorry but a request for defective lens from a customer who first dared to ask a refund for contact lenses that have already been tried is simply not acceptable.
You must agree that it hardly happens that people suddenly find a defect on contact lenses after being replied that it is of course not possible to be refunded for contact lenses that they didn’t like (you clearly explained that you didn’t like your lenses and wanted a refund for this reason).
If you have a legitimate reason to request a replacement for ONE lens please send us the photos of both your contacts but you must know that as it is clearly explained in every message we send, we do not replace contact lenses for any defect that could have been seen before opening the vials. It is customers responsibility to check their products when they receive their order as it is their responsibility to order the products that they like.
So if your contact lenses really have a defect that couldn’t been seen before opening the vials and that has not been made by someone who didn’t know how to handle the products, we will replace your lens but only if we receive clear photos of the products.
Thank you again.
Best regards,
https://Korean-Lens.com
I am sorry I lied to you when
I am sorry I lied to you when I told you that I didn’t like my contact lenses and that I wanted a refund for this reason, actually I think that one of my lens is defective, can you replace it ?
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
If you have bought 10 pairs of contact lenses for your customers and told us that they are dropshipping orders you can now order your 5 next pairs by sending us an Email with the link to the products and your customer address. You can now get 5 free pairs.
We will also give you a tracking number as for your 10 first orders.
Thank you again for your purchases.
Best regards,
https://Korean-Lens.com
Hello I have already purchase
Hello I have already purchase 10 pair of contact lenses and I understood that I should be receiving 5 for free, is that correct? will I be able to send them using dropshipping? and will they have tracking number?
i have not even got my lenses
i have not even got my lenses yet, but i have gotten 3 emails since i ordered yesterday, already a very professional company! every single piece of info you need is in the emails they send! cant wait to get my lenses!
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
We are sorry but there is no reason why you couldn’t wear the first lens that you have received with the new one that we have sent. When a contact lens is defective we only replace one lens and do not find any reason why we should replace both lenses. Also, you have been informed in the messages that we have sent that we will ship only one lens.
As we are very sorry when it happens that we send a defective lens we also propose a free pair of contacts to our customers who want to order one more pair, and until now we haven’t found any other shop having such an offer (most of the other shops even try to avoid sending a replacement lens as much as they can…), so we think that we are doing our best every time when we are wong.
If you have a legitimate reason why you cannot wear your contact lenses please send us a message and we will be happy to help you more.
Thank you again for your order.
Best regards,
https://Korean-Lens.com
Hi,
I really appreciate your
Hi,
I really appreciate your work and I think you are very professional even if you sent me a package with one circle lens only inside to replace the defective lens that I had. I understand that I told you one lens was fine but I can not use them together because one has been opened a while ago, I tried testing it before telling you it was not good , so one is older than the other. I will not open the new one it’s useless… anyway thanks it means I will have only one violet lens 😉
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
As it is not allowed to sell 15mm contact lenses in some countries the manufacturer has to adapt the labels to the local regulations and because we are buying lenses from different countries it explains why the label shows 14.5mm on some products.
The correct size is the size shown on our store.
Thank you again for your order.
Best regards,
https://Korean-Lens.com
Hi there and greetings from
Hi there and greetings from Alabama 🙂 i justrecieved some lenses i ordered from you guys a week ago. On your website, it shows them at 15.0 mm, and the glass bottle i recieved them in shows that they are really 14.5m in diameter. Can you explain?
My lenses arrived today. I’m
My lenses arrived today. I’m really glad. Thx for your free and quick service. I will buy lenses for my next cosplays from this site. Have a nice day :3
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
We are sorry but your order has already been shipped.
Also, if any order includes even just 1 pair of corrective lenses it is not possible to choose free contact lenses (we do not sell corrective lenses and buy them order by order at retail price to help our customers).
Only orders of lenses without correction are eligible for free lenses.
Thank you again for your order.
Best regards,
https://Korean-Lens.com
Im willing to order 3 more
Im willing to order 3 more for as Ive read ordering at least 5 can qualify to the prescription lenses + shipping them express is a big plus.
Ive read that the “buy 5 get 2 free” offers does not apply, but if i buy 5 prescription lenses and pay for them, can i recieve free 2 planos contact lens of choice?
can i add those that ive ordered already in the prescription lenses?
ill be looking forward for your response and ill add my orders asap.
Thank you Kindly.
Dear customer,
Thank you for
Dear customer,
Thank you for your message, we also are very happy to count you as customer.
If you are looking for better prices why not buying 5 pairs instead of 1 or 3 next time you order ? Then you will get 2 free pairs and free Express delivery.
Sorry that we cannot offer better discount than 10 pairs for $199 but it also seems not possible for any shop to sell contact lenses cheaper. We also offer shipping for all orders to any destination, which is extremely difficult to find on Internet now.
Please contact us again if you need any other information.
Best regards,
https://Korean-Lens.com
Very very happy with your
Very very happy with your customer service and good products, can I get more discount next time I order ? Thank you. Mariella.
I didn’t keep a track of time
I didn’t keep a track of time and I order so many stuff online so it felt like I ordered a long time ago….very sorry about it(I’m correcting it here and hope nobody will worry about delivery time),yes delivery was super fast!and I’m surprised that it only took such a short time! I’m happy about it….I’ll definitely order from you again..
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
We were worried when you said that your order took 2 or 3 weeks to arrive, so we have checked your tracking number RR061138025TH and it took exactly 9 days.
We feel better 🙂
Thank you again for your order and please send us a complete review soon, we will be happy to offer you the free lens pair of your choice.
Best regards,
https://Korean-Lens.com
https://www.facebook.com/korean.circle.lens
I received the pair I ordered
I received the pair I ordered today..I didn’t try it yet as I have to buy a lense solution first-to soak it before using it.product looks awesome..and delivery was really fast..only took about 2 or 3 weeks I guess.it was packed in a safe bubble wrap,put in a box,and I received a gift with it!cool earrings pair..thanks for everything.I’ll upload a detailed review once I try it on… 🙂
Hey , my contact lenses
Hey , my contact lenses arrived safely last week on Friday !:3 ‘n thx for all the cute stuff which also where in the package !<3
lots of love to your shop !(*^ ° ^*/)
Gesendet über Yahoo! Mail für Android
Dear customer,
Thank you for
Dear customer,
Thank you for your message and sorry for the inconvenience.
We are now packing your new order and we will add the replacement lenses to your parcel.
Thank you again for your orders.
Best regards,
https://Korean-Lens.com
https://www.facebook.com/korean.circle.lens
Hi! I sold yesterday one of
Hi! I sold yesterday one of cherry red lenses. The buyer tell me that one of contact lense is wrong, because she put it on, but one is annoying, she took it off, cleaned the lense very well, changed the eye of contact lens and any way de same lense is annoying again. I asked her if she notes some of fails in the lense. but she tell me that the lense don’t have nothing wrong a first see. One of his friends put it on and have the same problem in one of the contact lenses. You can do something?? Because is not from geo, and don’t have code to check it out.
Thank you for you’re aswer.
Hello~ I have receive the
Hello~ I have receive the blue circle lens for review. Sorry for the inconvience~ I’ll be making the review during the week of June 19… With all the exams coming up, it’s a little hectic. I have loads of photo already but I haven’t worn them yet. I just bought the lens solution today also~ I promise that after the exams, it’s review time~ Heh. Once again, gomen. After the exams, I’ll have loads of free time so I’ll be able to write a longer review and take more photo! ~Vivi
i love ur produce.
i love ur produce. reasonable shipping. definitely going to buy more
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
We are sure that you tell us the truth and that you haven’t found the missing pair but maybe someone else checked your parcel and took it ? It happened before that some customers found later that someone opened their parcel without telling, so please can you check again if someone has took the contact lenses ? Was your parcel perfectly closed when you got it ?
Also, do you have photos of your parcel or packaging, we could use it to check with our shipping staff.
We are actually sure that the 7 pairs were in the parcel because of the photo and recorded weight we have, but something maybe happened later ?
Please send more information and believe that we really trust you and want to help you.
Thank you again for your orders.
Best regards,
https://Korean-Lens.com
Hello, I got my parcel but 1
Hello, I got my parcel but 1 pair was missing, can you send it to me ? I got 6 pairs instead of 7 pairs ! Thank you for your help.
Quick quick quick, your
Quick quick quick, your shipping process is so quick, love your contact lenses too :love:
Hello, you are my new fav
Hello, you are my new fav shop and my boyfriend told me that I look so hot with my pink eyes, thank you so much guys.
Hi Korean lens
I mean I
Hi Korean lens
I mean I already got the circle lenses to my country!
I’m very excited to have them but the post office is slow so do not come to my house!
your store is cool!
Thank you, I love your
Thank you, I love your packing and you gifts !!! I will order again for sure !!!
Dear customer,
Thank you for
Dear customer,
Thank you for your order and details.
Paypal has failed to confirm your payment: usually our store confirms orders first (this is why you have seen the confirmation screen) then Paypal sends an authorization number that we have never received for your order.
We have also checked our account and confirm that the payment has not been processed, anyway you would already have a transaction number under your account.
We also do not have your shipping address because Paypal has not transmitted it, so please do not forget to send it by Email if you confirm your order.
If you want that we ship your order tomorrow please place a new order now and do not worry in case Paypal finally confirms your first payment we will of course refund you (but it never happened that Paypal confirmed a payment later).
You can wait few hours if you prefer but your we need to confirm your order within 6 hours if you want that we ship it tomorrow morning or it will be shipped the next day.
Thank you again for your order and sorry for the inconvenience.
Best regards,
https://Korean-Lens.com
hello,
i paid using Paypal,
hello,
i paid using Paypal, than i was re-directed to your website, and this
message was shown:
“ORDER COMPLETE
Your order is complete!
Thank you for shopping at Korean-Lens.com.
While logged in, you may continue shopping or view your current order
status and order history.”
so i think that the payment is done correctly. btw, checking the
paypal account, the payment is not already under the list of “payments
done”. maybe it’s a question of time?
-thanks
Dear customer,
Thank you for
Dear customer,
Thank you for your message but it is now only 6 days that your order has been shipped, so you might still get it on time.
But it is true that when customs take more time to clear parcels it can happen that delivery take more than 10 days.
We are sorry but it usually only take few more days before orders are delivered.
Thank you again for your order that we are sure you will receive very soon.
Best regards,
https://Korean-Lens.com
I placed this order on Mar.
I placed this order on Mar. 24 and still have not received the package. My other orders with you have taken only 10 days. When I look on the u.s. postal service website, it says:
Processed through sort facility Mar. 27
Origin Post is preparing shipment.
I know you are very fast at sending out orders, and I can tell that they were put in the care of the postal system right away, because I can see it on the site. Since it is taking longer than usual, I wonder if you are able to check if it was lost or delayed.
Also, in the U.S., we no longer receive mail on Saturdays. Because of this, maybe it now takes longer than 10 days to receive your parcel.
Thanks for your attention!
Dear customer,
Thank you for
Dear customer,
Thank you for trusting us, we really appreciate it.
Sorry that we had to explain this case so clearly but it often happens that USPS pretends that sender is wrong or that parcels are not in US when they actually are.
Every time when our customers try to pressure them a little USPS officers finally find and deliver orders quickly.
Thank you again for your order and sorry for this unexpected delay.
Best regards,
https://Korean-Lens.com
Thank You very much for
Thank You very much for responding back to my e-mail I had sent yesterday. As I further checked into the Postal system and actually found someone who was willing to help find my package, I finally got to the bottom of the issue and the package was found. I will defiantly be doing business with you guys again and once again, Thank you for all your help!!! I appreciate it!!!
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
We have shipped your order to the address you have provided (please check our both confirmation Emails that you got when you placed your order and when we have shipped your parcel).
Your post service is wrong and not our company, so please insist that they should find your parcel and send it to you or you will have to wait 2 weeks at least that your parcel is sent back to our office (we take photos of all parcels that we send and we confirm that the address is correctly printed on your parcel).
Usps.com does not show yet that your parcel has been returned and please believe that we are used to Usps officers lies because we send thousand of parcels to US monthly. We are sure that your parcel is still in US and that it just depends on someone idea of public service to deliver it to your address quickly or not.
https://tools.usps.com/go/TrackConfirmAction
If you cannot get your parcel we will contact you as soon as we receive it, but please be patient.
Sorry for the inconvenience but please understand that only USPS is responsible for this case.
Thank you again for your order.
Best regards,
https://Korean-Lens.com
I am having issues with the
I am having issues with the shipping of my merchandise I ordered through you. I called my local Post Office and was told that the wrong address was on my package and that they were sending it back to the company. Im not sure how my package was mislabeled and the address was not right. I am highly upset that there is now a delay and I will not be receiving my product I ordered from this company. I would appreciate if my order could be resent as soon as possible because this product I ordered was a gift to give to my child and she was unable to receive it. If there is any questions please e-mail me. Im hoping this issue can be resolved in a timely fashion and I can continue to be a customer. Thank You.
Thanks for everything
My
Thanks for everything
My orders have arrived safely at Mexico.
#5850
#5937
#6185
#6454
#6746
I love your service
Keep buying much more in store
I hope the good service
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
Our “Buy 2 Get 1 Free” and other offers only concern contact lenses bought at the same time.
We can accept a second consecutive order after we send the first confirmation Email but as each of your order has a tracking number ( RR061105384TH and RR061096719TH on USPS.COM ) it means that we had time to ship your first order before you placed the second one.
We are sorry about it but we often post orders immediately after they are placed and this is the reason why you couldn’t get a free pair.
What we can do is offer you a second pair if you buy one more pair now. Yes, it means “Buy 1 Get 1 Free” and this is only for you.
If you are interested please order a new pair now and copy in “Comment box” during checkout the link to your free pair, then your two pairs will be shipped within few hours.
Thank you again for your orders.
Best regards,
https://Korean-Lens.com
Hello,
I bought one pair
Hello,
I bought one pair before this one and then read email below “how to get free pair now” so i purchased this one and had in comment the “free pair” and didnt get with the package i was wondering if it was to ship separately or if it was missed
Appreciate your help in this matter.
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
We are sorry but your latest order is now with the shipping company.
We can try to stop it but not sure it will be possible.
Also, lately 2 customers are still waiting their order because Mexico customs and Fedex do not want to release the parcels (never happened with Registered Airmail).
We think that you take a big risk to ask for Express shipping to your country but if you confirm that you still want to try we can call the shipping company to ask to stop your parcel before it is sent.
We are waiting for your reply but we cannot be sure to stop your parcel if it is already in the plane.
Thank you again for your order.
Best regards,
https://Korean-Lens.com
About this new order I made,
About this new order I made, how can I change the delivery? I need an express delivery through fedex, there order is ” convencional delivery” , I need express delivery, please help.
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
You can buy 2 pairs and choose 1 free if you make a bank transfer with Paypal as we have explained you (or if you pay by credit card).
https://www.google.com/search?q=paypal+echeck
If you want to transfer your payment directly from bank to bank you must order 5 pairs and get 2 free.
Thank you for your order.
Best regards,
https://Korean-Lens.com
hi again
I can not choose the
hi again
I can not choose the 2 pairs and one free?
sorry for the inconvenience!
I had to write this right
I had to write this right now..I just got my package delivered to my door!! I’m so excited!! The shipping was so fast, I wasn’t expecting my contacts to get here so quick, thanks!! I highly recommend this website and they reply to you very fast, any questions or concerns they will help you ^_^
I received my purchase, in
I received my purchase, in good condition; it arrived so quickly!
I’ll highly recommend you to my friends ^^
thank you
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
We are sorry but we do not sell only 1 lens and anyway it would cost you with shipping as much as paying a pair.
Because we want to help you what we can do is send you 1 vial for free if you order any pair of contact lenses.
It means that instead of paying the same price for 1 vial you get 1 more free pair and we send you a replacing vial for free.
If you are interested just place an order as usual an type in “Comment box” before payment the name of the replacing lens that you need.
Thank you again for your order.
Best regards,
https://Korean-Lens.com
Hello there,
I am one of your
Hello there,
I am one of your customers, I recently ordered the GEO Xtra Sakura circle lenses from your website and one of them ripped because of me.
I was wondering if it would be possible to buy one lens from you instead of a pair.
They are the green ones.
I would be willing to pay any price.
Thank you.
Dear customer,
Thank you for
Dear customer,
Thank you for your reply.
Please understand that we have hundreds of orders that are unclaimed by customers yearly and that we cannot keep paying for shipping that we already offered at first when all the other shops always ask their customers to pay for shipping.
Also, every tracking number can be found in customers account as soon as orders are shipped and customers must check where is their order (we also reply to all Emails inquiries about orders and tracking numbers in a timely manner).
To get a free contact lens pair 2 pairs must be purchased at the same time, but as we understand you we accept to offer you a third pair if you order 1 more pair now.
Please order 1 pair and type in “Comment box” during checkout the name of the free pair that you want.
Thank you again for your order and your understanding.
Best regards,
https://Korean-Lens.com
Hello,
I was too late to pick
Hello,
I was too late to pick up my order at post office, do I really have to pay for shipping when it will be returned to your company ? And if I buy a second pair you will send my parcel again for free ? But can I have a 3rd free pair as I will have purchased 2 pairs without having any gift 🙂
Thanks a lot.
Hi,
I just want to thank you
Hi,
I just want to thank you because I well received my purchase; it arrived so quickly !
Then, I’ll highly recommend you to my friends.
Thanks again xxx
Thank you for your shop. I
Thank you for your shop. I trust you, my experience is an
excellent shop, never failed me and I
love your customer service! Whenever
you responded to my questions, and
recommend!! When I get my order, I
send a review! A query: free lenses for revisions are a
choice?
Thanks for listening!
Hello,
Thank you for your
Hello,
Thank you for your message.
Please send us your photos and we will tell you if we can use some.
If we use your photos on our store we will send you a free pair of contact lenses.
If you want more free lenses please also publish a review or a video on Youtube.
Lovely eye blink,
https://Korean-Lens.com
Hello, good afternoon.
The
Hello, good afternoon.
The reason that I communicate is that I have previously purchased their products and I really like the quality.
I have about 20 pairs of different colored pupilentes, and I wonder if they would have the photos where I’m wearing to the virtual catalog that you handle, I would be something like a model. Please, let me know if you’re interested.
Hi just wanted to say thank
Hi just wanted to say thank you for the fast transaction even from far away, i like that you offer free shipping tracking confirmation and shipped my parcel very safely, can’t wait to try these on, thanks again.
Hello customer,
Thank you for
Hello customer,
Thank you for your message.
We are very sorry about Fedex and we have tried our best, but as we have told you Fedex, DHL and other courier companies always apply taxes on behalf of customs (the reason why these companies can operate is that that they collect taxes for customs).
EMS is not available to Chile, so the only way to avoid customs is to send by Registered airmail. We had to send your order by Fedex as you requested because EMS is not available to Chile.
Can we ask you why you do not buy lenses in advance ? If you are scared not to be able to sell we can change your lenses later because we appreciate your business and really want to help you. So if you want to order lenses that you have not yet sold we promise to change them later if you cannot sell them. This way you will always have lenses in advance in case your customers order them. We have customers to whom we send 20 pairs every 2 days and thanks to this their business is now quite big and they hardly need to change lenses (usually when you have stock customers buy what is available).
Also, if you want we can also send some lenses to your customer directly and anonymously, so they will never know who has shipped the products (maybe a good way for your to avoid customs in case you need to order many lenses).
We will send your next order by Registered airmail and if you order many lenses we will split your order in parcels of 20 pairs each as we always do for big orders.
We are very sorry but Chile and other countries located in South America always are a problem (we can send 100 pairs to EU or US without having to pay tax but it seems impossible to South America).
Thank you again for your orders.
Best regards,
https://Korean-Lens.com
Hello,
I got my order but you
Hello,
I got my order but you were right and I should have listened to you, Fedex Chile asked me to pay taxes.
I will order again but no more Fedex please 🙂 Maybe you can send by EMS ?
Thanks a lot for your great products and service, I really appreciate.
Nina.
Dear customer,
Thank you for
Dear customer,
Thank you for your message.
We are very surprised by what you are telling and we hope that anybody who has legitimate requests about our shop, products and service will send us a message. Please send us a link if you have read something negative about Korean-lens.com.
We are one of the most reliable contact lens shops on the Internet and we only sell genuine lenses. In case of mistake or problem we also refund or change products. We are selling thousands of contact lenses a year and it happened just few times that a lens was defective or that our shipping team didn’t send the right products. The only reason why we couldn’t fix a problem is that a customer didn’t contact us to explain what was wrong.
Actually we guess that you already know that we offer a good service or you would not have sent us a message, but we also understand an even prefer that anybody who doesn’t trust us just doesn’t buy on our store. Thousands of customers are buying on our shop every year and many are returning customers, so it seems that they appreciate our work.
Please contact us again if you have any other question or more information to send us.
Best regards,
https://Korean-Lens.com
What is someone told me
What is someone told me something bad about your shop?
Thank you so much, your
Thank you so much, your service have been amazing and your reply has
been quick and responsive, I very much appreciate your services as a
customer.
It received today.
Since
It received today.
Since delivery was quick, I am glad.
I am glad at polite reception.
Thank you for the present of a pierced earring.
I would like to use your store again.
Thank you.
Hello,
Thank you so much for
Hello,
Thank you so much for the great quality of your photos and work.
If you feel like posting reviews on your blog but also on Youtube or Facebook please tell us what is the next pair that you want to receive. If you want to write a specific blog post as a guest blogger for our store we will also be happy to promote your products.
If you do not know yet please take your time and just tell us when you have a new costume idea.
Lovely eyes blink,
https://Korean-Lens.com
Good day,
I love your lenses
Good day,
I love your lenses and have posted a review and photos on my blog and will send youtube videos soon.
Please keep being so good !!!
Hello guys, I just want to
Hello guys, I just want to say “Thanks a lot!” also to have shipped my order the same day of purchase, so I got it on time for my best Halloween party ever !
Got my lenses for Halloween
Got my lenses for Halloween already ! So great !!!
Michelle.
Thank you, I can’t believe I
Thank you, I can’t believe I got my order so quickly, 5 days only, thank you so much, I love you 🙂
Hello and welcome on our
Hello and welcome on our store,
Maybe you can check our QUESTIONS page and see that we reply to all customers in a timely manner:
https://Korean-Lens.com/questions-about-korean-circle-lenses-color-contact-lenses-faq-4.html
We also have customers now making reviews about Korean-Lens.com as well as our products and they will be published soon.
Sincerely,
https://Korean-Lens.com
Please before i order ..how i
Please before i order ..how i can make sure that youre site is legal ..because i noticed that there is no comments or any people wrote about youre site
Thanks so much, I just got
Thanks so much, I just got all my lenses and i love them. THey arrived earlier than expected!! I will definitely buy from you again<3
Thank you I love the
Thank you I love the authenticity sticker to make sure that your lenses are genuine !