Questions


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Your tracking number can be found in your account.

Please read the order confirmation message that you have received to find more information.

DELIVERY IS ALWAYS FREE

Standard 10 days delivery if you order less than 10 pairs
Express delivery for 10 pairs at least
Free tracking number for all orders
Free lens cases for all contact lenses, even free lenses

NO INVOICE – NO COMPANY NAME – NO TAX

All orders declared as “GIFT” $10 value
Just as if your friend sent you a gift !
You can buy and mix any lens brands or colors to get free pairs when you order 2 or 5 pairs, free pairs can also be any lens but cannot cost more than the cheapest of your paid pairs.

NO DOCTOR PRESCRIPTION NEEDED

We only sell contact lenses that are FDA approved in USA, Europe and Asia.

NO CORRECTION / DEGREE / RX

Only plano contact lenses without correction/degree/RX.
All our products are soft contact lenses.
You can use our contact lenses during 1 year or keep them 5 years if they are not opened.

OUT OF STOCK AND PRICES

When contact lenses are not available it is written OUT OF STOCK on the page, if you order them you will have to wait 2 months to receive them.
Some lenses cost more than $19.90 and the correct price is the price displayed in cart.
All the products added to the cart must be paid at the price displayed.
The final price that customers pay is the one displayed in their shopping cart.
There is no discount available on the price that you see during checkout.

FREE PAIRS

Do not add free pairs to your cart or you will pay them: if you are eligible for free pairs copy their page links in the “Comment box” that you will see during checkout.

PAYPAL OR DEBIT/CREDIT CARD

You can use your credit card on our bank secure payment system if you do not want to use Paypal, in case of problem try both payment systems.

CENTRAL AND SOUTH-AMERICA

We usually do not send orders by Express mail to South-America because Registered airmail is the only way to avoid customs duty there.

ONLY 100% AUTHENTIC CONTACT LENSES

FROM KOREA

Geo brand products are sold with an authenticity sticker
Check your lenses on this website:
http://www.fw1860.com/en

BUY 2 GET 1 FREE

BUY 5 GET 3 FREE

BUY 10 GET 5 FREE

If you select contact lenses that cost more than $19.90 the total of your order will be more than $39.80 for 3 pairs and more than $99 for 5 pairs. If you want to pay your 3 pairs $39.80 ADD 2 PAIRS THAT COST $19.90 to your cart and if you want to pay your 5 pairs $99 ADD 5 PAIRS THAT COST $19.90 to your cart. There is nothing else that we can do about this, if you choose lenses that cost more than $19.90 you will pay more (We remind you: Do not add your free pairs to your cart, just copy their link in the “Comment box” before payment).

FREE CONTACT LENSES

If you want to take advantage of our “Buy 2 Get 1 Free” or “Buy 5 Get 3 Free” offers, you must write the name of your free lenses in comment box just before payment. If you forget we won’t send your free lenses alone but we can only send them with your next order, just tell us in the comment box before payment: “Last time I forgot to ask my free pairs and I want: xxx (name of your free lenses)”.

PRE-ORDER CONTACT LENSES

If you select “pre-order” lenses or “out of stock” lenses your parcel will be sent only when all the lenses that you want are available, so if you want your parcel to be shipped immediately do not choose any pre-order lens.

CANNOT BE CHOSEN AS A FREE PAIR
OUT OF STOCK, PRE-ORDER ONLY: 2 MONTHS DELIVERY
IF YOU ORDER THESE LENSES WITH OTHER PRODUCTS YOUR ORDER WILL BE SHIPPED ONCE COMPLETE: WE SHIP ALL PRODUCTS IN ONE TIME AND DO NOT SHIP FIRST WHAT IS ALREADY AVAILABLE

PAYPAL PAYMENT AND BANK PAYMENT

You can pay for your order on our bank or on Paypal.

You can pay online with Paypal even if you do not want to open a Paypal account: just use your debit card or credit card. We use Paypal as payment gateway because it is the safest and the most convenient.

You can pay online even if you do not want to pay by credit card: open a Paypal account and link it to your bank account to transfer payment amount from your bank to Paypal.

Click here to know how to pay without a Paypal account

MORE QUESTIONS ?

PLEASE SEND US A MESSAGE ON THIS PAGE AND

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609 thoughts on “Questions

    • Korean-Lens.com Customer Service Post author

      Dear customer,

      Thank you for your message.

      We will send your order tomorrow and you will receive it within a few days.

      BUY 2 GET 1 FREE: buy 2 items of any kind and choose 1 free product (any price but not higher price than any of the 2 items that you buy). Copy the link to your free item in the comment box that you will see during checkout.

      Thank you again for your order.

      Best regards,
      Your Customer Service.

  • Guru

    Hello yes I really like your products and the ives I got were very well packaged and of the highest quality

    • Korean-Lens.com Customer Service Post author

      ​​​Dear customer,​

      Thank you for your message.​​

      ​​We do not sell corrective prescription contact lenses (lenses with RX/power/degree), we sell only Plano lenses without correction (0.00).

      But as we want to help you if you want to buy color lenses from our shop we can order these lenses for you​, ​but our​ suppliers do not allow us to order less than ​3 pairs of prescription contact lenses (each pair with the same prescription).

      ​- The minimum order for similar lenses is 3 pairs (3 pairs of the same brand, color and correction) but if you want different contact lenses and / or correction the minimum order is 5 pairs.

      – The minimum order for different lenses is 5 pairs (different ​brand / ​color / correction) but you can buy only 3 pairs if you buy 3 pairs that are exactly the same​ products.​

      ​- When customers want to order ​only ​3 different pairs​ (​different brand, color or correction), the price for each pair is $39.90​:
      https://www.korean-lens.com/product/prescription-color-lens/

      ​​If you want to order​:
      Please reply to this message to send us the list of the products that you want to order and we will check availability for you. If you want to buy 5 pairs you can mix colors and corrections but each lens of a pair must have the same power (1 pair = 2 lenses with same power). When buying 3 pairs both left and right eyes of the 3 pairs must also have the same correction.
      ​You must send us links, we do not accept photos or just lenses names.

      Price of corrective lenses is the same as the price of plano lenses, just look on each product page of our store to know how much will cost your order.

      We are sorry but our “Buy 2 Get 1 Free”, “Buy 5 Get 2 Free” and “Buy 10 Get 5 Free” offers do not include corrective lenses. You can get 5 free pairs if you order 15 pairs of lenses with correction. If you mix corrective and non corrective lenses you also need to order 15 pairs to get 5 free pairs. Also, it is not possible to buy different lenses for left and right eyes, so if you need for example -4 for left eye and -2 for right eye you must order one pair of -4 and one pair of -2.

      Then you have to wait:
      After your send us your order, we will reply you when we will find your contact lenses with the requested correction. Please be patient as we have to contact all our suppliers to get your lenses, but when we send you a message it means that the products are ready to ship.
      You will get a reply only when these products are available, so no need to contact us to ask again, thank you for your understanding.

      ​​​​​​​Best regards,
      Your customer service
      ​https://www.Korean-Lens.com
      CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
      https://www.facebook.com/KoreanLensCom

  • Rohane

    Hi, Thank you! Nice lens! By the way, the recent free gift was not useful. Hopes to receive something better!

  • Jocelyn

    Hello there!!

    I want to buy +15 pairs which will cost $199 USD

    My question is, Im from Mexico, do you have express shipping to my Country? Can I have the 5 free pairs? (you have the “buy 10 and get 5 for free”)
    and I need an invoice with your TAX ID (it doesnt matter if you send me to my email only) but I really need that invoice for the taxes of my country, do the invoices have the TAX ID?

    please reply me ASAP, If you reply my quesitions, I’ll be buying to you by the thursday or friday
    Thank you!

    Have a nice day

    • Korean-Lens.com Customer Service Post author

      Dear customer,

      Thank you for your message.

      ​We are sorry, but the only express delivery available to Mexico is through Fedex, and using it is calling for problems, because of your country laws.

      ​It is always safer to wait few weeks and receive your order by Standard airmail, as our customers never had to pay any tax when using standard post office service.

      Of course we can add an invoice to your parcel, but we are sorry that you are not allowed to pay for your order online if you wish to receive it by Fedex, only Western union or bank transfer is accepted.

      Also, Fedex delivery is not free and will add to the cost of your 15 pairs (5 free).

      Even with all the required documents, Mexico customs can still refuse a parcel with contact lenses, so we do not recommend you to use this shipping method.

      Anyway, if you wish to order please send send us the list of the products that you want and we will send you the bank details for payment.

      Thank you again​.

      Sincerely,
      ​https://www.Korean-Lens.com
      CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
      https://www.facebook.com/KoreanLensCom